What do I need to have on my CLEAR profile to use Hertz Fast Lane powered by CLEAR?
CLEAR members must have a valid driver’s license, as well as a photo and their fingerprints on file. You can add your fingerprints and license at any CLEAR airport location. Visit WHERE WE ARE to see our growing list of locations.
Who is eligible for Hertz Fast Lane powered by CLEAR?
You’ll need to have your CLEAR and Hertz accounts linked. Your CLEAR membership must have your fingerprints and photo, as well as a valid US driver’s license associated with your membership. Requirements You also must be registered for Hertz Gold Plus Rewards in the United States. At this time, we’re unable to offer this service for non-US Gold or Initial Gold members, as well as those Hertz members with expired licenses. As long as your CLEAR and Hertz Gold Plus Rewards accounts meet the requirements mentioned above, you can link your accounts at clearme.com/hertz .
I’m a CLEAR member. Do I have to be a Hertz Gold Plus Rewards member to participate?
Yes! You can become a Hertz Gold Plus Rewards Member at www.hertz.com/rentacar/member/enrollment .
I’m a Hertz Gold Plus Rewards member. Do I have to be a member of CLEAR to participate?
Yes! You need to be a CLEAR member in order to participate. Your CLEAR membership must have your fingerprints and a photo, as well as a valid US driver’s license associated with your membership. To become a member, visit CLEARME.COM/HERTZ and select ‘ENROLL FOR FREE.’
How do I become a Hertz Gold Plus Rewards member?
Become a Hertz Gold Plus member for free at www.hertz.com/rentacar/member/enrollment . After you complete your first rental with your Hertz Gold Plus rewards account, you can link your accounts to use the Hertz Fast Lane powered by CLEAR.
I have a CLEAR sports membership. Can I link my Hertz account?
Yes! Visit clearme.com/hertz and select “Link accounts” to proceed. Don't forget, you'll need to have a valid US driver’s license, as well as your fingerprints and a photo associated with your membership.
Do you offer a special CLEAR rate for Hertz Gold Plus Rewards members? How do I get this?
Yes! Hertz Gold Plus Rewards members enrolling in CLEAR for the first time are eligible for a complimentary membership trial and exclusive pricing of $129/year based on your Hertz Gold Plus Rewards status. This offer is only valid for new members.
I’m a CLEAR member and enrolled with my Passport. What do I do?
You’ll need to have a valid US driver’s license associated with your CLEAR membership in order to use CLEAR and Hertz together. If you have a valid US driver’s license, you can associate it with your CLEAR membership by visiting any of our locations and a CLEAR Ambassador will assist you. For a full list of CLEAR locations, visit www.clearme.com/where-we-are.
I'm having trouble linking my CLEAR and Hertz account. What do I do?
We apologize for any inconvenience. If you were unable to link your CLEAR and Hertz accounts, you should have received a message with next steps. As a reminder, make sure your CLEAR membership has a valid US Driver’s License, a photo and your fingerprints on file. You must also have completed at least one reservation with your Hertz Gold Plus Rewards account.
Is this at every Hertz location?
Not yet! Currently, you can use CLEAR at the Atlanta Hartsfield-Jackson, Louis Armstrong New Orleans, Charlotte Douglas, Dulles International Airports and Detroit Metro Airport Hertz locations.
I’m an existing CLEAR member with an annual subscription, and I recently linked my account. Can I receive the $129 pricing?
While we’re thrilled to have you as an existing CLEAR member, exclusive Hertz pricing is for new enrolling CLEAR members only.
Can I reserve my car via CLEAR?
Reservations must be made through Hertz directly at www.hertz.com/rentacar/reservation .
What do I do if I have trouble with my face or fingerprints being recognized while attempting to leave the lot?
If you have any trouble, a Hertz customer service representative will be able to help you on the spot.
As a Delta SkyMiles member, how can I take advantage of the SkyMiles pricing?
CLEAR and Delta are pleased to offer exclusive membership rates for US based Delta SkyMiles members. This includes complimentary membership for Diamond Medallion® members and $109 preferential pricing for Platinum, Gold and Silver Medallion members. Additionally, we offer a $119 annual membership rate for General SkyMiles members. Once linked, your pricing automatically changes on your next renewal date. Click HERE to enroll in CLEAR and attach your Delta SkyMiles number to receive this exclusive pricing. Already have CLEAR? Click HERE to add your Delta SkyMiles number to your existing membership. Your pricing will change for your upcoming renewal rate.
How does CLEAR's simplified, one-tap ID and Boarding Pass work?
Delta SkyMiles members traveling with Delta no longer need to scan their paper or mobile boarding pass at the CLEAR pod, making it even easier to get through security. While this won’t replace the need for a mobile or physical boarding pass, moving through CLEAR will be even faster.
Can I use CLEAR to access the Delta Sky Club®?
Yes! Delta Sky Club members with a CLEAR membership can use their fingerprints to enter all 50 U.S. Delta Sky Club locations thanks to Delta Biometrics powered by CLEAR. Delta Sky Club members without a CLEAR membership who are U.S. citizens or permanent residents can access Delta Sky Clubs with just a touch by enrolling in select Delta Sky Club locations across the country. Click HERE for a list of all CLEAR locations, including Delta Sky Club locations with CLEAR.
Updated Delta SkyMiles Pricing
Is CLEAR’s standard rate going up? No – the price for a CLEAR membership remains the same ($179/year). I’m an existing CLEAR member that currently enjoys Delta SkyMiles pricing. Will I be able to keep this rate when I renew? Yes – as long as you don’t cancel your membership, the price you pay will not change. I’m an existing CLEAR member who currently enjoys Delta pricing. If I decide to cancel, will I be able to automatically return at my old rate, or will I get the new Delta rate? You will continue to pay what you pay today as long as you don’t cancel your membership. If you do choose to cancel your membership, and then re-enroll in the future, you’ll be charged at the new rate.
What is CLEAR Sports and how does it work?
CLEAR members can access a dedicated CLEAR Lane to enter the venue, and they can rest assured knowing they’ll get the same experience every time they attend an event.
Who can use CLEAR Sports?
All CLEAR members can use CLEAR at our sports and entertainment venues. This includes anyone with a Free or CLEAR Plus membership. To view all of our sports and entertainment locations, visit clearme.com/sports.
How do I enroll in CLEAR Sports?
You can start your free sports enrollment online at clearme.com/sports and finish in minutes at any CLEAR location. You can also upgrade your membership to enjoy CLEAR airport access by selecting ‘Sports + Airports’ during the enrollment process. To find your closest CLEAR location, visit clearme.com/where-we-are .
Is CLEAR Sports free?
Yes! CLEAR is free at our sports and entertainment venues. CLEAR members who pay for airport access can enjoy all of the benefits of a free membership at no additional cost. You can upgrade your membership to enjoy CLEAR at airport security by logging into my.clearme.com and selecting ‘Upgrade.’ Your username is the email address that you used to enroll.
Can I bring a guest with me to the stadium or venue?
Members can bring one (1) adult guest through the CLEAR Lane per day at stadiums and venues. Children under 18 don’t need a membership and can go through the Lane when accompanied by an adult.
How do I upgrade to an airport membership?
If you’d like to experience the benefits of CLEAR at the airport, you can upgrade your membership at any time by logging into my.clearme.com . Your username is the email address that you used to enroll.
What is Biometric Ticketing?
As the official biometric ticketing partner of the MLB, you can link your CLEAR and MLB.com accounts to get into select venues with a single tap. In the CLEAR Lane, your fingerprint is all you need to use tickets in your MLB Ballpark app – no need to pull out your phone or printed ticket as you enter the game. To link your accounts, log into my.clearme.com/MLB (your username is usually your email address) and follow the instructions to enjoy biometric ticketing. While we're here to help streamline the entry process, there are other areas in the stadium that may require a ticket (either printed or in your MLB Ballpark app). You can use biometric ticketing at Citi Field for any NY Mets game, but stay tuned as we roll out more stadiums soon.
What is CLEAR Concessions?
In select venues, CLEAR members can use their fingerprints to purchase food and drinks at specific locations – no need to swipe a credit card or show an ID. To enjoy CLEAR at the concession stand, log into my.clearme.com and add a payment method. Currently, the only venues accepting biometric payments are T-Mobile Park (Seattle Mariners) and CenturyLink Field (Seattle Seahawks and Seattle Sounders). Stay tuned for more venues to follow.