Curb-to-CLEAR is available at some of our busiest airports and gives CLEAR Plus Members the option to be brought only through the CLEAR Plus Lane. If your airport only has Curb-to-Gate, our Ambassadors will take you beyond security to your gate or anywhere along the way.

Where TSA’s Credential Authentication Technology (CAT2) is available, CLEAR will ask for consent before digitally providing information from your ID to TSA when you go through the lane, ensuring a secure and seamless verification. Learn more about CAT2 here.

Deberá proporcionar su nombre y apellido, dirección de correo electrónico e información de su tarjeta de crédito para comprar un pase.

Para cambiar o cancelar su reserva de CLEAR Mobile o RESERVE, comuníquese con nuestro equipo de atención a miembros.

Los viajeros pueden agregar hasta 9 pases. Los niños menores de 18 años pueden unirse a usted en CLEAR Mobile Lane de forma gratuita. Cualquier persona mayor de 18 años debe tener una membresía CLEAR Plus o comprar un pase.

No se requiere una hora de llegada específica: un pase comprado brinda a los viajeros acceso a CLEAR Mobile Lane en una fecha específica. Los miembros de CLEAR Plus obtienen acceso a pedido simplemente mostrando su código QR en la aplicación CLEAR.

CLEAR Mobile Lane es gratis para los miembros de CLEAR Plus. Para las personas que no son miembros de CLEAR Plus, hay un QR disponible para comprar, válido por 24 horas.

Para obtener información sobre dónde encontrar los Carriles de CLEAR Mobile, sigue el enlace aquí.

CLEAR Mobile es una experiencia diferente a CLEAR Plus. Ofrece el mismo acceso rápido por el que CLEAR es conocido, pero en su lugar requiere un código QR para acceder. Los miembros de CLEAR Plus pueden obtener su código QR de forma gratuita en la aplicación CLEAR, mientras si no eres miembro de CLEAR Plus puedes comprar un pase de un solo uso. Es importante destacar que CLEAR Mobile no verifica tu identidad, así que ten a mano su identificación y tarjeta de embarque.

Usar CLEAR Mobile es fácil: simplemente muestra su código QR para una manera más predecible de pasar por la seguridad del aeropuerto. Los miembros de CLEAR Plus disfrutan acceso ilimitado a los nuevos Carriles CLEAR Mobile descargando la aplicación CLEAR y mostrando su código QR en la entrada, sin costo adicional. Si no eres miembro de CLEAR Plus, puedes comprar un pase de un solo uso que se enviará por correo electrónico. Asegúrate de tener tu código QR listo para escanear cuando llegues al aeropuerto.

CLEAR Mobile ofrece seguridad aeroportuaria predecible para los viajeros al acceder a un carril dedicado en la seguridad del aeropuerto, simplemente mostrando un código QR. Gratis para los miembros de CLEAR Plus, los Carriles CLEAR Mobile están disponibles para todos los viajeros comprando—válido por 24 horas.

You can reach our team at ambassadorassist@clearme.com

Unfortunately, this is not supported right now. If you’d like to change the type of service, please cancel your original appointment and book the service type you’d prefer.

We hold a window of time before and after your appointment in case you arrive a bit early or behind schedule. Please let your Ambassador know when they reach out over text message, and we will do our best to accommodate you.

We understand that plans might change beyond your control in the world of air travel. If your flight is canceled and you’re no longer traveling, simply send an email with the details to ambassadorassist@clearme.com and we’ll make sure you’re taken care of. If you need to adjust your booking within 12 hours because of a flight disruption, please contact ambassadorassist@clearme.com and we will help you reschedule.

You will be refunded for appointments canceled at least 12 hours ahead of the appointment time and will be issued back to the original form of payment within 7-10 business days. Appointments canceled within 12 hours of the appointment time will not be refunded.

Sign in with your email address and password. If you don’t remember your password, you can request a reset here.

To log into my.clearme.com, use the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account.

With Curb-to-CLEAR, our Ambassadors will meet you when you arrive, help you with your luggage, and bring you through the CLEAR Plus Lane. With Curb-to-Gate, our Ambassadors will also take you beyond security to your gate or anywhere along the way.

Our Ambassadors are here to ensure your travel experience is seamless and stress-free. With Ambassador Assist, our team can help you with your carry-on luggage and bring you to your gate, lounge (if you have access), or a restaurant. Ambassadors can also help you find concessions or restrooms and wait for you for quick stops. Please note that our Ambassadors cannot wait with you at the gate, bring you from a lounge to the gate, watch your children or pets, accompany minors, or accept tips.

Unfortunately, we don’t offer Ambassador Assist after your flight. If you would find this service valuable, please let us know in your feedback surveys!

We’re regularly adding more slots to the calendar as we ramp up this service at select airports. If you don’t see an available slot, keep checking back—we release more slots on a regular basis.

All airlines and flights are eligible for this service. Just let us know which airline you're flying, and we’ll take care of the rest!

You’ll need to reserve wheelchair services through your airline and meet them at your airline counter. Once you’ve checked in with your airline’s special services counter, we’ll gladly assist you from there and get you to the fastest way through the airport.

Of course! We’ll happily help get your bags to the right place. If you’re flying on a domestic itinerary with Delta or United at DEN, we’ll meet you at our bag drop station outside Door 600 or 612 West, where we will tag and check your bags for you. For all other airports, we’ll meet you where you arrive and help you get to the correct airline baggage counter.

Your Ambassador will coordinate a meeting point with you before you arrive at the airport via text message. They’ll try to meet you where you’ll be arriving to help you along the fastest way through the airport.

This service is available regardless of whether you have TSA PreCheck^® or standard screening on your boarding pass. If travelers in your group have different types of screening, our Ambassador will share the best options to keep everyone moving.

CLEAR Ambassador Assist is offered for an additional charge. Please refer to the booking page for more details.

CLEAR Ambassador Assist is available to all CLEAR Plus Members traveling from select airports. Please make sure to book at least 10 hours before your appointment time. All travelers in your party ages 18 and older will need to be CLEAR Plus Members, but kids under 17 can join you for free.

Yes, My Health Record NY is a free service provided by Healthix and Hixny.

To verify with CLEAR, simply log in to your CLEAR account and snap a quick photo.

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Not a CLEAR Member? Create your free CLEAR account with My Health Record NY. You will need your government-issued ID and a cell phone with a front-facing camera. If you don’t have these, contact My Health Record NY for alternative ways to verify you are you.

My Health Record NY is a secure online service for anyone who has received care in New York State. You can find your information in My Health Record NY if your provider shares data with Healthix (the New York City/Long Island Health Information Exchange) or Hixny (the HEI serving the greater Capital Region).

Our dedicated CLEAR Ambassadors will work tirelessly to help search for your item and keep you up-to-date by text or phone call. 
While we cannot guarantee that your item will still be there, we will do everything we can to find it and return it to you—including searching where 
you last saw it, retracing your steps, and checking airport lost-and-found.

Call 855-253-2763 from 9:00am - 8:00pm ET daily.

All CLEAR Plus Members have access to CLEAR Perks. Not a CLEAR Plus
Member? Enroll today.

CLEAR Perks is a set of benefits exclusive to CLEAR Plus Members
that help you win the day of travel. We have curated a suite of offers from partners that help through every step of the journey.

Initiating a transfer is simple, and you can even receive a bonus in your account based on the amount you transfer. Transferring through ACATS from one brokerage to another allows you to move the full or whole shares in your portfolio. You won’t need to sell the stocks before transferring, which means you won’t incur a potential tax obligation.^* Start the process at public.com/transfer-account. Public’s terms and conditions apply.

On Public, you can invest in (almost) everything, including stocks, ETFs, crypto, bonds, options, Treasuries, and alternative assets like music royalties. You can also grow your cash with a 5.1% APY high-yield cash account in the same place you invest. Public’s terms and conditions apply.

Existing CLEAR Plus Members (i.e. you have the paid airport membership) will receive $100 to purchase free stock after signing up and making an initial deposit of at least $250 within 30 days of opening their Public account through CLEAR. To qualify for the offer, you must maintain $250 in your Public account for at least 5 business days from the date of account approval.

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Existing free CLEAR Members (i.e. you have used CLEAR at a sports venue, or to verify your identity with partners such as LinkedIn or Avis) will receive $50 to purchase free stock after signing up and making an initial deposit of at least $250 within 30 days of opening their Public account through CLEAR. To qualify for the offer, you must maintain $250 in your Public account for at least 5 business days from the date of account approval.

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Claiming a free stock is limited to one redemption per person and your account must be approved and active to qualify and receive the stock. See full terms and conditions.

Beginning May 7, 2025, every air traveler 18 years and older will need a REAL ID-compliant driver’s license, Enhanced Driver’s License, or another acceptable form of ID to fly within the U.S.

A REAL ID is a federally compliant form of identification that’s required for domestic flights starting on May 7, 2025.

TSA PreCheck® enrollment provided by CLEAR makes it easy to sign up for the TSA PreCheck® Application Program. Get started online by selecting your plan and following instructions. Complete your enrollment at the nearest participating CLEAR location. No appointment necessary!

Yes! Anyone with an existing TSA PreCheck® membership can renew through CLEAR. You may begin the renewal process as early as 6 months prior to expiration.

When accompanied by a CLEAR Plus member, children 17 and under may use the standard CLEAR Plus Lane. When accompanied by a CLEAR Plus member on the same reservation and has the TSA PreCheck® indicator on their boarding pass, children ages 17 and under may go through the CLEAR Plus with TSA PreCheck® Lane.

It depends on their age and whether they are traveling with a parent or guardian who has enrolled in TSA PreCheck®: Children 12 and under may accompany an enrolled parent or guardian in the TSA PreCheck® lanes without restriction.Children 13-17 may join enrolled adults when traveling on the same reservation and if the TSA PreCheck® indicator appears on the child’s boarding pass.

Any child traveling alone routinely may want to enroll in the program.Please note, adults using gate passes to accompany children traveling alone will be directed to standard screening as gate passes are excluded from TSA PreCheck® benefits. This applies even if the gate pass holder has enrolled in TSA PreCheck®. The adult will not be permitted to join the child in the TSA PreCheck® lane.

Children ages 12 and under may use the TSA PreCheck® lane when traveling with a parent or guardian who has the TSA PreCheck® indicator on their boarding pass. Children 13-17 may join enrolled adults when traveling on the same reservation and if the TSA PreCheck® indicator appears on the child’s boarding pass. For more information visit tsa.gov/precheck/faq.

Please note, adults using gate passes to accompany children traveling alone will be directed to standard screening as gate passes are excluded from TSA PreCheck® benefits. This applies even if the gate pass holder has enrolled in TSA PreCheck®. The adult will not be permitted to join the child in the TSA PreCheck® lane.

No. TSA PreCheck® benefits only apply to those who are enrolled and traveling with the TSA PreCheck® indicator on their boarding pass.

A KTN, or Known Traveler Number, is a unique number issued by the TSA indicating you’ve completed a Security Threat Assessment and are eligible for TSA PreCheck® expedited screening. Your KTN is valid for 5 years and should be used when booking airline reservations.

Travelers 18 and older who do not have a TSA PreCheck® indicator on their boarding pass must go through standard security lanes. For more information visit tsa.gov/precheck/faq.

If you are a member of the TSA PreCheck® Application Program, you may call us at (1-888-831-9070) 8am – 10pm ET, weekdays or email (CLEARCustomerSupport@tsa.dhs.gov) anytime to make changes to your name, address, or other information contained in your records. If you change your name and do not update your TSA PreCheck® membership to match the new details, you will not be able to use your TSA PreCheck® benefits when traveling until the name change process is completed.

The following credit cards listed here, cover the TSA PreCheck® application fee as a member benefit. Check to see if your credit card participates.

Service members of all branches of the armed forces and students at the armed forces’ service academies automatically enjoy TSA PreCheck® benefits, with no need to enroll separately. Their DoD ID number is a 10-digit number on the back of the Common Access Card which serves as their Known Traveler Number (KTN).TSA PreCheck® is not currently offered at discounted membership rates for senior citizens. However, please note that TSA allows travelers 75+ to leave shoes and a light jacket on during screening. For more information visit tsa.gov/travel/special-procedures/screening-passengers-75-and-older.

TSA PreCheck® enrollment provided by CLEAR is only $77.95 for 5 years, equating to less than $16 a year. Renewal of your membership costs $68.95 for online renewals and $77.95 for in person renewals.

When bundling your enrollment or renewal, you enjoy special pricing on your first year of CLEAR Plus membership for a combined total of just $199 ($77.95 for TSA PreCheck® and $121.05 for CLEAR Plus; for online renewals you pay $68.95 for TSA PreCheck® and $130.05 for CLEAR Plus). In both instances, you will be granted TSA PreCheck® for 5 years and CLEAR Plus Membership for 1 year. Upon completion of both applications, you will receive a rebate on your CLEAR Plus Membership (up to $77.95).

TSA PreCheck® is a U.S. government program that identifies travelers deemed low-risk by the Transportation Security Administration (TSA). Once approved to participate in the program, travelers are eligible for expedited security screening at U.S. airports nationwide with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets.

Membership qualifications vary for each program.

CLEAR Plus welcomes individuals 18 years of age and older. To enroll, you must have one of the following forms of photo identification: U.S. Driver's License, U.S. Passport, or U.S. State Issued ID. All forms of identification must be valid, unexpired, not amended and have a photo.

TSA PreCheck® membership is open to U.S. citizens, U.S. Nationals and Lawful Permanent Residents (LPR). To enroll, you must bring documents that meet both identity and citizenship requirements for the program. Applicants may be deemed ineligible due to incomplete or false application information, certain violations of federal security regulations, or disqualifying criminal offenses and other eligibility factors.

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CLEAR Plus, TSA PreCheck® and Global Entry are all separate services that help expedite different parts of the travel experience. At airports, CLEAR Plus speeds Members through the travel document check process on departing flights. CLEAR Members also enjoy an expedited screening process at sports stadiums and other partner services where CLEAR is used to confirm identity.

TSA PreCheck® is a U.S. government program that identifies travelers deemed low-risk by the Transportation Security Administration (TSA). Once approved to participate in the program, it allows travelers to pass through expedited security screening at U.S. airports nationwide with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. This allows travelers to enjoy a more convenient and efficient experience at airport security.

Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports. Many of our members enjoy CLEAR Plus along with these other services, but CLEAR Plus Members do not need TSA PreCheck® or Global Entry to enjoy the benefits of CLEAR.

CLEAR Plus allows for a quick identity verification experience at the airport. Step right up to a CLEAR pod and verify you are you with your eyes or fingerprints.

TSA PreCheck® is a U.S. government program that identifies travelers deemed low-risk by the Transportation Security Administration (TSA). Once approved to participate in the program, it allows travelers to pass through expedited security screening at U.S. airports nationwide with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. This allows travelers to enjoy a more convenient and efficient experience at airport security.Many of our members find that these two services complement each other — providing the quickest, surest route through the airport.

You can enroll at any participating CLEAR airport locations.

You will not be able to access the TSA PreCheck® lane directly after enrollment. You will need to wait until you are approved and receive your Known Traveler Number (KTN) before you can use the TSA PreCheck® lanes at airports nationwide. Most TSA PreCheck® applicants receive their KTN in 3-5 days, though some applications can take up to 60 days. TSA PreCheck® applicants will receive notice of their approval status and KTN by your preferred method of communications, email or phone. You can also check your status on our website at tsaprecheckbyclear.tsa.dhs.gov or contact customer support by phone (1-888-831-9070) 8am – 10pm ET, weekdays or email (CLEARCustomerSupport@tsa.dhs.gov) anytime. Be sure to add your KTN to your airline reservations in order to receive the TSA PreCheck® indicator on your boarding pass when traveling.

TSA PreCheck® enrollment provided by CLEAR is easy because you can get the process started online and don’t need to make an appointment to finish in-person. Simply show up at a convenient participating CLEAR location with the correct documents within 180 days to complete the application. Now you can bundle TSA PreCheck® and CLEAR Plus for the fastest way to your gate at the best value.

You may begin the renewal process up to 6 months prior to expiration. Applicants will not lose any time for renewing early.

Your TSA PreCheck® KTN is valid for 5 years. If your TSA PreCheck® membership is approaching expiration, you can renew here.

The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. The name provided must be the name used when making your airline travel reservations.

Yes! Regardless of your original enrollment provider, most people can renew their TSA PreCheck® membership online through CLEAR. Simply select ‘Renew’ on the plan selection page. You will need to enter your biographic data or your KTN from your current membership to begin the renewal process online at tsaprecheckbyclear.tsa.dhs.gov. Please note that if you submit multiple TSA PreCheck® renewal applications, it could cause a significant delay in processing your application. Refunds will not be disbursed when multiple applications have been submitted.

If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission’s website, ReportFraud.ftc.gov. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. Please note, neither TSA nor CLEAR will issue a reimbursement to applicants who attempt to enroll in TSA PreCheck® through a fraudulent website.

Separate applications are required; however, you can complete both at participating CLEAR locations. When you sign up for CLEAR Plus, you have the option to bundle TSA PreCheck® enrollment with your CLEAR Plus membership to receive a pricing incentive and experience the best of both worlds.

Nope! Save time by pre-enrolling online and complete your registration at the nearest participating CLEAR location. No appointment is necessary. Don’t forget to bring all required documentation. Our friendly ambassadors will be there to help you every step of the way.

For TSA PreCheck®, you must provide an original or certified copy* of the following documentation to meet identity and citizenship requirements - see below:

List A - ONE document is acceptable from the following forms of identification:

• Unexpired U.S. Passport (book or card) - demonstrates U.S. Citizenship
• Unexpired Enhanced Tribal Card (ETC) - demonstrates U.S. Citizenship
• Unexpired Free and Secure Trade (FAST) Card - designates U.S. Citizenship if indicated on the FAST card
• Unexpired U.S. Enhanced Driver's License (EDL) or Unexpired Enhanced Identification Card (EID) - designates U.S. Citizenship if indicated on the EDL or EIC
• Permanent Resident Card (I-551) often referred to as a “Green Card” - demonstrates Lawful Permanent Resident (LPR) status
• Unexpired Foreign Passport AND immigrant visa with I-551 annotation of "Upon Endorsement Serves as Temporary I-551 Evidencing Permanent Residence of 1 Year" - demonstrates LPR status
• Unexpired Re-entry Permit (I-327) - demonstrates LPR status

A passport cannot be used as a List A document if it is expired**. If it has expired within the past 12 months, it can be used, but only as a proof of citizenship (List B).

List B - At least two documents are required if you do not have a document from List A to present. The documents must include 1.) A valid photo ID, and 2.) A document that meets citizenship requirements (i.e., one document from each column below). Please note, the name on both required documents must match.

Valid Photo ID

• Unexpired driver's license issued by a State or outlying possession of the U.S.
• Unexpired temporary driver's license plus expired driver's license (constitutes one document)
• Unexpired photo ID card issued by the Federal government or by a State or outlying possession of the U.S. This must include a federal agency, State or State agency seal or logo (such as a State university ID). Permits are not considered valid identity documents (such as gun permits).
• Unexpired U.S. military ID card
• Unexpired U.S. retired military ID card
• Unexpired U.S. military dependent’s card
• Native American tribal document with photo
• Unexpired Department of Homeland Security (DHS)/ Transportation Security Administration (TSA)- Transportation Worker Identification Credential (TWIC)
• Unexpired Merchant Mariner Credential (MMC)

Valid Proof of Citizenship

• U.S. Birth Certificate***
• U.S. Certificate of Citizenship (N-560 or N-561)
• U.S. Certificate of Naturalization (N-550 or N-570)
• U.S. Citizen Identification Card (I-179 or I-197)
• Consular Report of Birth Abroad (FS-240)
• Certification of Report of Birth Abroad (DS-1350 or FS-545)
• Expired U.S. passport within 12 months of expiration**

*An original or certified copy of a document must be issued by a Federal, State, Tribal, county, municipal authority, or outlying possession bearing an official seal. Short form or abstract birth certificates and notarized copies of documents are not acceptable.

**A passport cannot be used as a List A document if it is expired. If it has expired within the past 12 months, it can be used, but only as a proof of citizenship (List B). Additionally, an expired U.S. passport may not be presented by itself. It must be presented with at least one other List B document.

***TSA will accept only the following birth records:

• A long-form U.S. state/territory-issued certified/sealed Birth Certificate; or
• A U.S. state/territory-issued certified/sealed Birth Abstract that meets the requirements of a Birth Certificate (Please note that Birth Registration/Certificate of Birth Registration records are not acceptable); or
• A birth certification card that meets the requirements of a Birth Certificate or abstract (see below) (Birth Registration or Notification cards are not acceptable)

Document Requirements for Birth Certificates/Birth Certification Cards/Certified Abstracts of Birth

• Issued by the city, county, or state of birth
• Lists applicant's full name, date of birth, and place of birth
• List parent(s) full names.
  • A full name consists of a first and last name; middle name is not required. "Unknown" entries for one or both parents on a valid birth certificate are acceptable, as long as the parent names fields are present. Additionally, a blank space or asterisks (****) in the space where a mother's and/or father's name would be listed will be deemed acceptable, since there is no standard input across agencies to indicate that one or both parents are unknown.
• Has the signature of the city, county, or state official or registrar.
• Has the date filed with registrar's office.
• Has the seal of issuing authority (seals may appear, but are not required to be printed, as an embossed or raised overt security feature).

TSA will NOT accept Birth "Registration" or "Notification" Cards, or Birth Registration/Certificate of Birth Registration records. Cases in which the sole proof of U.S. birth/citizenship is a birth registration record are Invalid Enrollments.

Unacceptable U.S. Birth Documents

• Document illegible due to wear/tear or damaged
• Private hospital-issued document
• Any birth document titled with the word "Registration" or "Notification"
• Foreign Birth document that is not an acceptable State Department record of birth abroad
• State-issued document stating applicant was born in a foreign country
• Puerto Rican Birth Certificates issued before July 1, 2010
• "No Record Certification of Birth" document
• Notarized copies of documents and digital identity documents are not acceptable

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No, enrolling in one program does not grant automatic membership in the other.

Most TSA PreCheck® applicants receive their KTN in 3-5 days, though some applications can take up to 60 days. TSA PreCheck® applicants will receive notice of their approval status and KTN by email or phone. You can also check your status on our website at tsaprecheckbyclear.tsa.dhs.gov or contact customer support via phone (1-888-831-9070) or email (CLEARCustomerSupport@tsa.dhs.gov). Be sure to add your KTN in the appropriate field when booking your airline reservations.

We love feedback, and survey responses are important for us to understand what’s working with this service and how we could improve. If you do not submit feedback, we may remove eligibility for future CLEAR Concierge bookings.

Yes! You can make a reservation day-of to access the CLEAR Mobile Lane. Visit our booking site and select today’s date for access. Existing CLEAR Plus Members do not need to make a reservation—simply download the CLEAR App and show their QR code on the top right corner to access.

You will provide your first and last name, email address, and credit card information to purchase a pass.

To change or cancel your CLEAR Mobile or RESERVE reservation, reach out to our Member Care Team.

Travelers can add up to 9 passes. Children under 18 can join you in the CLEAR Mobile Lane for free. Anyone older than 18 must have a CLEAR Plus Membership or purchase a pass.

No specific arrival time needed—a purchased pass gives travelers access to the CLEAR Mobile Lane on a specific date. CLEAR Plus Members get on-demand access by simply showing their QR code in the CLEAR App.

Access to TSA PreCheck^® from CLEAR Mobile Lanes varies by airport. Please visit the location page to determine if TSA PreCheck^® is available.

The CLEAR Mobile Lane is free for CLEAR Plus Members. For non-CLEAR Plus Members, a QR is available for purchase—valid for 24 hours

For information on where to find CLEAR Mobile Lanes, follow the link here.

CLEAR Mobile is a different experience than CLEAR Plus. It delivers the same quick access that CLEAR is known for, but instead requires a QR code for access. CLEAR Plus Members can get their QR code for free on the CLEAR App, while non-CLEAR Plus Members can purchase a one-time pass. Importantly, CLEAR Mobile does not verify your identity so have your ID and boarding pass handy.

Using CLEAR Mobile is easy: Simply show your QR code for a more predictable way through airport security. CLEAR Plus Members enjoy unlimited access to the new CLEAR Mobile Lanes by downloading the CLEAR App and showing their QR code at the entrance—at no additional cost. If you're not a CLEAR Plus Member, you can purchase a one-time pass issued via email. Make sure to have your QR code ready to scan when you arrive at the airport.

CLEAR Mobile delivers predictable airport security for travelers by accessing a dedicated lane at airport security, simply by showing a QR code. Free to CLEAR Plus Members, the CLEAR Mobile Lanes are available to all travelers by purchasing a day pass—valid for 24 hours.

Yes, we accept most items that airlines check in, with the exception of firearms and pets.

No, we can print your boarding passes right at our podiums.

Your bag will be available at the luggage carousel at your final destination. Baggage check-in agents will confirm your final destination when they accept your luggage.

We bring your luggage directly to the airlines when it’s checked in. In the event of an unexpected issue, you can start by reaching out to your airline’s baggage line directly, or to the Bags Inc customer care team for support here. We know it can be stressful when bags don’t arrive as planned, so our is always happy to help get you to the right place for support—they can be reached at denversupport@clearme.com.

Yes, we have priority tags for all supported airlines for eligible passengers.

We are open 7 days a week from 5:00am to 5:00pm.

We accept bags up to 1 hour before the departure time of your flight.

We currently support domestic itineraries on United and Delta. If your final destination is outside of the U.S. or you are traveling on another airline, you’ll need to check your bags directly with your airline.

This service is free to CLEAR Plus Members, but airline bag fees still apply if you do not receive free baggage with your ticket.

We are located curbside outside Door 600 West at the Denver International Airport. This is on Level 6 right outside the entry to the West Security Checkpoint, just steps from our TSA PreCheck^® CLEAR Plus Lane.

We have partnered with Bags Inc, whose team operates bag check services at major airports across the United States. Bags team members will be checking in your bags, and assisting with check-in as needed.

What is CLEAR’s NextGen Identity+?

• CLEAR’s NextGen Identity+ is the highest fidelity digital identity, unlocking physical and digital experiences for our Members in the airport and beyond. We are excited about the even more predictable, friction-free experience that NextGen Identity+ will unlock for our Members and the enhanced security it provides.

How to upgrade: CLEAR Plus Members will receive their free upgrade to NextGen Identity+ in a few easy steps: 

• (1) Click the unique link emailed to you to create a one-time password to verify your phone number. (2) If prompted please bring a valid form of I.D. (accepted documents: unexpired driver’s license, state I.D., or passport) to the airport the next time you fly. Pro tip: bring your passport for the fastest upgrade experience! (3) Our friendly Ambassadors will update your photo at a CLEAR Enrollment Pod to finish your free upgrade and keep you moving.

How do I know the one-time password email came from CLEAR?

• All CLEAR Plus Members will receive an email with an invitation to verify their phone number using a one-time password. The email will come to the address associated to their CLEAR account and will come from notice@info.clearme.com.

Is this upgrade required?

• Yes, Members will need to upgrade to CLEAR’s NextGen Identity+. This will power CLEAR’s Lane of the Future rolling out over 2024.

How is this different from the I.D. CLEAR has on file?

• CLEAR’s NextGen Identity+ will be the highest fidelity digital identity. This enhanced standard builds on our multi-factor enrollment process and now includes data directly from the issuing source.

Why are we doing this?

• NextGen Identity+ will unlock the CLEAR Lane of the Future. The CLEAR Lane of the Future, which will be rolling out over 2024, will deliver an even faster, more predictable airport experience for our Members. It will allow CLEAR Plus Members to verify their identity with their face (instead of iris or fingerprints) for a fast verification to keep them moving quickly through the Lane. Our vision is to keep you moving through the CLEAR Lane where you don’t break your stride.

What happened to my previous I.D. information?

• Your data is safe and secure. This upgrade will build on our multi-factor enrollment authentication and enhance security by providing data directly from the issuing source. 

How will I know I’ve successfully upgraded? 

• Once successfully upgraded, you will receive an email confirmation. 

I have family members on my account. Do we all need to upgrade?

• Yes, each family member will receive a separate email to begin their upgrade.

How much will this cost me? 

• Your upgrade to NextGen Identity+ is completely free. This new, cutting-edge identity standard will enhance checkpoint security and facilitate the CLEAR Lane of the Future.

‍I share a mobile phone with another CLEAR Member. What do I do?

• In order to upgrade to NextGen Identity+, all Members must enter a personal mobile number associated with their name. 

‍Where in the airport do I go to complete my upgrade?

• Head to an Enrollment Center where our friendly Ambassadors are ready to upgrade you. CLEAR Enrollment Centers are generally located next to the security checkpoint, and are separate from where we verify your identity as part of the screening process. 

‍Why do I have to give my phone number? What will CLEAR use it for?

• CLEAR will send you a one time password an extra layer of verification that enhances security.

‍What if I don't have a mobile phone number?

• In order to upgrade to NextGen Identity+, all Members must enter a personal mobile number associated with their name. In the future, Members without a mobile number will be able to enroll and/or upgrade with a U.S. Passport.

‍Is this related to REAL ID? What should I bring if I don't have a REAL ID?

• Passport, driver’s licenses and state I.D.s are all accepted for your upgrade. To avoid updating your I.D. again before May 2025 when REAL ID goes into effect, we encourage you to use a REAL ID or U.S. Passport for your NextGen Identity+ upgrade. 

I don't have a valid passport, driver's license or state ID.  What should I do?

• Currently, these are the only acceptable forms of I.D. that can be used to enroll or upgrade your account. If you are an existing Member, you will be able to use the lane but will need to show your I.D. to TSA each time you travel.

Airport enrollments take only a few minutes. An ambassador will scan your approved documents and biometrics, and you'll answer a few security questions before entering the Lane and moving on with your day. After enrolling, you can access CLEAR Lanes directly.

A CLEAR Guest Pass is a seasonal offer with a unique promo code you can share with friends and family for a free trial of CLEAR Plus. Refer to our Guest Pass email communications for all the details!

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Yes! Children 17 and under can always join you for free—no account needed. To add your adult friends or family members can use the CLEAR Lane, log in to your account to add up to 3 adults for $119 each.

Comuníquese con CLEAR Member Care enviando un correo electrónico aquí.

Veuillez contacter notre service client en envoyant un e-mail à ici.

Curb-to-CLEAR is available at some of our busiest airports and gives CLEAR Plus Members the option to be brought only through the CLEAR Plus Lane. If your airport only has Curb-to-Gate, our Ambassadors will take you beyond security to your gate or anywhere along the way.

Where TSA’s Credential Authentication Technology (CAT2) is available, CLEAR will ask for consent before digitally providing information from your ID to TSA when you go through the lane, ensuring a secure and seamless verification. Learn more about CAT2 here.

Deberá proporcionar su nombre y apellido, dirección de correo electrónico e información de su tarjeta de crédito para comprar un pase.

Para cambiar o cancelar su reserva de CLEAR Mobile o RESERVE, comuníquese con nuestro equipo de atención a miembros.

Los viajeros pueden agregar hasta 9 pases. Los niños menores de 18 años pueden unirse a usted en CLEAR Mobile Lane de forma gratuita. Cualquier persona mayor de 18 años debe tener una membresía CLEAR Plus o comprar un pase.

No se requiere una hora de llegada específica: un pase comprado brinda a los viajeros acceso a CLEAR Mobile Lane en una fecha específica. Los miembros de CLEAR Plus obtienen acceso a pedido simplemente mostrando su código QR en la aplicación CLEAR.

CLEAR Mobile Lane es gratis para los miembros de CLEAR Plus. Para las personas que no son miembros de CLEAR Plus, hay un QR disponible para comprar, válido por 24 horas.

Para obtener información sobre dónde encontrar los Carriles de CLEAR Mobile, sigue el enlace aquí.

CLEAR Mobile es una experiencia diferente a CLEAR Plus. Ofrece el mismo acceso rápido por el que CLEAR es conocido, pero en su lugar requiere un código QR para acceder. Los miembros de CLEAR Plus pueden obtener su código QR de forma gratuita en la aplicación CLEAR, mientras si no eres miembro de CLEAR Plus puedes comprar un pase de un solo uso. Es importante destacar que CLEAR Mobile no verifica tu identidad, así que ten a mano su identificación y tarjeta de embarque.

Usar CLEAR Mobile es fácil: simplemente muestra su código QR para una manera más predecible de pasar por la seguridad del aeropuerto. Los miembros de CLEAR Plus disfrutan acceso ilimitado a los nuevos Carriles CLEAR Mobile descargando la aplicación CLEAR y mostrando su código QR en la entrada, sin costo adicional. Si no eres miembro de CLEAR Plus, puedes comprar un pase de un solo uso que se enviará por correo electrónico. Asegúrate de tener tu código QR listo para escanear cuando llegues al aeropuerto.

CLEAR Mobile ofrece seguridad aeroportuaria predecible para los viajeros al acceder a un carril dedicado en la seguridad del aeropuerto, simplemente mostrando un código QR. Gratis para los miembros de CLEAR Plus, los Carriles CLEAR Mobile están disponibles para todos los viajeros comprando—válido por 24 horas.

You can reach our team at ambassadorassist@clearme.com

Unfortunately, this is not supported right now. If you’d like to change the type of service, please cancel your original appointment and book the service type you’d prefer.

We hold a window of time before and after your appointment in case you arrive a bit early or behind schedule. Please let your Ambassador know when they reach out over text message, and we will do our best to accommodate you.

We understand that plans might change beyond your control in the world of air travel. If your flight is canceled and you’re no longer traveling, simply send an email with the details to ambassadorassist@clearme.com and we’ll make sure you’re taken care of. If you need to adjust your booking within 12 hours because of a flight disruption, please contact ambassadorassist@clearme.com and we will help you reschedule.

You will be refunded for appointments canceled at least 12 hours ahead of the appointment time and will be issued back to the original form of payment within 7-10 business days. Appointments canceled within 12 hours of the appointment time will not be refunded.

Sign in with your email address and password. If you don’t remember your password, you can request a reset here.

To log into my.clearme.com, use the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account.

With Curb-to-CLEAR, our Ambassadors will meet you when you arrive, help you with your luggage, and bring you through the CLEAR Plus Lane. With Curb-to-Gate, our Ambassadors will also take you beyond security to your gate or anywhere along the way.

Our Ambassadors are here to ensure your travel experience is seamless and stress-free. With Ambassador Assist, our team can help you with your carry-on luggage and bring you to your gate, lounge (if you have access), or a restaurant. Ambassadors can also help you find concessions or restrooms and wait for you for quick stops. Please note that our Ambassadors cannot wait with you at the gate, bring you from a lounge to the gate, watch your children or pets, accompany minors, or accept tips.

Unfortunately, we don’t offer Ambassador Assist after your flight. If you would find this service valuable, please let us know in your feedback surveys!

We’re regularly adding more slots to the calendar as we ramp up this service at select airports. If you don’t see an available slot, keep checking back—we release more slots on a regular basis.

All airlines and flights are eligible for this service. Just let us know which airline you're flying, and we’ll take care of the rest!

You’ll need to reserve wheelchair services through your airline and meet them at your airline counter. Once you’ve checked in with your airline’s special services counter, we’ll gladly assist you from there and get you to the fastest way through the airport.

Of course! We’ll happily help get your bags to the right place. If you’re flying on a domestic itinerary with Delta or United at DEN, we’ll meet you at our bag drop station outside Door 600 or 612 West, where we will tag and check your bags for you. For all other airports, we’ll meet you where you arrive and help you get to the correct airline baggage counter.

Your Ambassador will coordinate a meeting point with you before you arrive at the airport via text message. They’ll try to meet you where you’ll be arriving to help you along the fastest way through the airport.

This service is available regardless of whether you have TSA PreCheck^® or standard screening on your boarding pass. If travelers in your group have different types of screening, our Ambassador will share the best options to keep everyone moving.

CLEAR Ambassador Assist is offered for an additional charge. Please refer to the booking page for more details.

CLEAR Ambassador Assist is available to all CLEAR Plus Members traveling from select airports. Please make sure to book at least 10 hours before your appointment time. All travelers in your party ages 18 and older will need to be CLEAR Plus Members, but kids under 17 can join you for free.

Yes, My Health Record NY is a free service provided by Healthix and Hixny.

To verify with CLEAR, simply log in to your CLEAR account and snap a quick photo.

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Not a CLEAR Member? Create your free CLEAR account with My Health Record NY. You will need your government-issued ID and a cell phone with a front-facing camera. If you don’t have these, contact My Health Record NY for alternative ways to verify you are you.

My Health Record NY is a secure online service for anyone who has received care in New York State. You can find your information in My Health Record NY if your provider shares data with Healthix (the New York City/Long Island Health Information Exchange) or Hixny (the HEI serving the greater Capital Region).

Our dedicated CLEAR Ambassadors will work tirelessly to help search for your item and keep you up-to-date by text or phone call. 
While we cannot guarantee that your item will still be there, we will do everything we can to find it and return it to you—including searching where 
you last saw it, retracing your steps, and checking airport lost-and-found.

Call 855-253-2763 from 9:00am - 8:00pm ET daily.

All CLEAR Plus Members have access to CLEAR Perks. Not a CLEAR Plus
Member? Enroll today.

CLEAR Perks is a set of benefits exclusive to CLEAR Plus Members
that help you win the day of travel. We have curated a suite of offers from partners that help through every step of the journey.

Initiating a transfer is simple, and you can even receive a bonus in your account based on the amount you transfer. Transferring through ACATS from one brokerage to another allows you to move the full or whole shares in your portfolio. You won’t need to sell the stocks before transferring, which means you won’t incur a potential tax obligation.^* Start the process at public.com/transfer-account. Public’s terms and conditions apply.

On Public, you can invest in (almost) everything, including stocks, ETFs, crypto, bonds, options, Treasuries, and alternative assets like music royalties. You can also grow your cash with a 5.1% APY high-yield cash account in the same place you invest. Public’s terms and conditions apply.

Existing CLEAR Plus Members (i.e. you have the paid airport membership) will receive $100 to purchase free stock after signing up and making an initial deposit of at least $250 within 30 days of opening their Public account through CLEAR. To qualify for the offer, you must maintain $250 in your Public account for at least 5 business days from the date of account approval.

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Existing free CLEAR Members (i.e. you have used CLEAR at a sports venue, or to verify your identity with partners such as LinkedIn or Avis) will receive $50 to purchase free stock after signing up and making an initial deposit of at least $250 within 30 days of opening their Public account through CLEAR. To qualify for the offer, you must maintain $250 in your Public account for at least 5 business days from the date of account approval.

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Claiming a free stock is limited to one redemption per person and your account must be approved and active to qualify and receive the stock. See full terms and conditions.

Beginning May 7, 2025, every air traveler 18 years and older will need a REAL ID-compliant driver’s license, Enhanced Driver’s License, or another acceptable form of ID to fly within the U.S.

A REAL ID is a federally compliant form of identification that’s required for domestic flights starting on May 7, 2025.

TSA PreCheck® enrollment provided by CLEAR makes it easy to sign up for the TSA PreCheck® Application Program. Get started online by selecting your plan and following instructions. Complete your enrollment at the nearest participating CLEAR location. No appointment necessary!

Yes! Anyone with an existing TSA PreCheck® membership can renew through CLEAR. You may begin the renewal process as early as 6 months prior to expiration.

When accompanied by a CLEAR Plus member, children 17 and under may use the standard CLEAR Plus Lane. When accompanied by a CLEAR Plus member on the same reservation and has the TSA PreCheck® indicator on their boarding pass, children ages 17 and under may go through the CLEAR Plus with TSA PreCheck® Lane.

It depends on their age and whether they are traveling with a parent or guardian who has enrolled in TSA PreCheck®: Children 12 and under may accompany an enrolled parent or guardian in the TSA PreCheck® lanes without restriction.Children 13-17 may join enrolled adults when traveling on the same reservation and if the TSA PreCheck® indicator appears on the child’s boarding pass.

Any child traveling alone routinely may want to enroll in the program.Please note, adults using gate passes to accompany children traveling alone will be directed to standard screening as gate passes are excluded from TSA PreCheck® benefits. This applies even if the gate pass holder has enrolled in TSA PreCheck®. The adult will not be permitted to join the child in the TSA PreCheck® lane.

Children ages 12 and under may use the TSA PreCheck® lane when traveling with a parent or guardian who has the TSA PreCheck® indicator on their boarding pass. Children 13-17 may join enrolled adults when traveling on the same reservation and if the TSA PreCheck® indicator appears on the child’s boarding pass. For more information visit tsa.gov/precheck/faq.

Please note, adults using gate passes to accompany children traveling alone will be directed to standard screening as gate passes are excluded from TSA PreCheck® benefits. This applies even if the gate pass holder has enrolled in TSA PreCheck®. The adult will not be permitted to join the child in the TSA PreCheck® lane.

No. TSA PreCheck® benefits only apply to those who are enrolled and traveling with the TSA PreCheck® indicator on their boarding pass.

A KTN, or Known Traveler Number, is a unique number issued by the TSA indicating you’ve completed a Security Threat Assessment and are eligible for TSA PreCheck® expedited screening. Your KTN is valid for 5 years and should be used when booking airline reservations.

Travelers 18 and older who do not have a TSA PreCheck® indicator on their boarding pass must go through standard security lanes. For more information visit tsa.gov/precheck/faq.

If you are a member of the TSA PreCheck® Application Program, you may call us at (1-888-831-9070) 8am – 10pm ET, weekdays or email (CLEARCustomerSupport@tsa.dhs.gov) anytime to make changes to your name, address, or other information contained in your records. If you change your name and do not update your TSA PreCheck® membership to match the new details, you will not be able to use your TSA PreCheck® benefits when traveling until the name change process is completed.

The following credit cards listed here, cover the TSA PreCheck® application fee as a member benefit. Check to see if your credit card participates.

Service members of all branches of the armed forces and students at the armed forces’ service academies automatically enjoy TSA PreCheck® benefits, with no need to enroll separately. Their DoD ID number is a 10-digit number on the back of the Common Access Card which serves as their Known Traveler Number (KTN).TSA PreCheck® is not currently offered at discounted membership rates for senior citizens. However, please note that TSA allows travelers 75+ to leave shoes and a light jacket on during screening. For more information visit tsa.gov/travel/special-procedures/screening-passengers-75-and-older.

TSA PreCheck® enrollment provided by CLEAR is only $77.95 for 5 years, equating to less than $16 a year. Renewal of your membership costs $68.95 for online renewals and $77.95 for in person renewals.

When bundling your enrollment or renewal, you enjoy special pricing on your first year of CLEAR Plus membership for a combined total of just $199 ($77.95 for TSA PreCheck® and $121.05 for CLEAR Plus; for online renewals you pay $68.95 for TSA PreCheck® and $130.05 for CLEAR Plus). In both instances, you will be granted TSA PreCheck® for 5 years and CLEAR Plus Membership for 1 year. Upon completion of both applications, you will receive a rebate on your CLEAR Plus Membership (up to $77.95).

TSA PreCheck® is a U.S. government program that identifies travelers deemed low-risk by the Transportation Security Administration (TSA). Once approved to participate in the program, travelers are eligible for expedited security screening at U.S. airports nationwide with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets.

Membership qualifications vary for each program.

CLEAR Plus welcomes individuals 18 years of age and older. To enroll, you must have one of the following forms of photo identification: U.S. Driver's License, U.S. Passport, or U.S. State Issued ID. All forms of identification must be valid, unexpired, not amended and have a photo.

TSA PreCheck® membership is open to U.S. citizens, U.S. Nationals and Lawful Permanent Residents (LPR). To enroll, you must bring documents that meet both identity and citizenship requirements for the program. Applicants may be deemed ineligible due to incomplete or false application information, certain violations of federal security regulations, or disqualifying criminal offenses and other eligibility factors.

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CLEAR Plus, TSA PreCheck® and Global Entry are all separate services that help expedite different parts of the travel experience. At airports, CLEAR Plus speeds Members through the travel document check process on departing flights. CLEAR Members also enjoy an expedited screening process at sports stadiums and other partner services where CLEAR is used to confirm identity.

TSA PreCheck® is a U.S. government program that identifies travelers deemed low-risk by the Transportation Security Administration (TSA). Once approved to participate in the program, it allows travelers to pass through expedited security screening at U.S. airports nationwide with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. This allows travelers to enjoy a more convenient and efficient experience at airport security.

Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports. Many of our members enjoy CLEAR Plus along with these other services, but CLEAR Plus Members do not need TSA PreCheck® or Global Entry to enjoy the benefits of CLEAR.

CLEAR Plus allows for a quick identity verification experience at the airport. Step right up to a CLEAR pod and verify you are you with your eyes or fingerprints.

TSA PreCheck® is a U.S. government program that identifies travelers deemed low-risk by the Transportation Security Administration (TSA). Once approved to participate in the program, it allows travelers to pass through expedited security screening at U.S. airports nationwide with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. This allows travelers to enjoy a more convenient and efficient experience at airport security.Many of our members find that these two services complement each other — providing the quickest, surest route through the airport.

You can enroll at any participating CLEAR airport locations.

You will not be able to access the TSA PreCheck® lane directly after enrollment. You will need to wait until you are approved and receive your Known Traveler Number (KTN) before you can use the TSA PreCheck® lanes at airports nationwide. Most TSA PreCheck® applicants receive their KTN in 3-5 days, though some applications can take up to 60 days. TSA PreCheck® applicants will receive notice of their approval status and KTN by your preferred method of communications, email or phone. You can also check your status on our website at tsaprecheckbyclear.tsa.dhs.gov or contact customer support by phone (1-888-831-9070) 8am – 10pm ET, weekdays or email (CLEARCustomerSupport@tsa.dhs.gov) anytime. Be sure to add your KTN to your airline reservations in order to receive the TSA PreCheck® indicator on your boarding pass when traveling.

TSA PreCheck® enrollment provided by CLEAR is easy because you can get the process started online and don’t need to make an appointment to finish in-person. Simply show up at a convenient participating CLEAR location with the correct documents within 180 days to complete the application. Now you can bundle TSA PreCheck® and CLEAR Plus for the fastest way to your gate at the best value.

You may begin the renewal process up to 6 months prior to expiration. Applicants will not lose any time for renewing early.

Your TSA PreCheck® KTN is valid for 5 years. If your TSA PreCheck® membership is approaching expiration, you can renew here.

The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. The name provided must be the name used when making your airline travel reservations.

Yes! Regardless of your original enrollment provider, most people can renew their TSA PreCheck® membership online through CLEAR. Simply select ‘Renew’ on the plan selection page. You will need to enter your biographic data or your KTN from your current membership to begin the renewal process online at tsaprecheckbyclear.tsa.dhs.gov. Please note that if you submit multiple TSA PreCheck® renewal applications, it could cause a significant delay in processing your application. Refunds will not be disbursed when multiple applications have been submitted.

If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission’s website, ReportFraud.ftc.gov. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. Please note, neither TSA nor CLEAR will issue a reimbursement to applicants who attempt to enroll in TSA PreCheck® through a fraudulent website.

Separate applications are required; however, you can complete both at participating CLEAR locations. When you sign up for CLEAR Plus, you have the option to bundle TSA PreCheck® enrollment with your CLEAR Plus membership to receive a pricing incentive and experience the best of both worlds.

Nope! Save time by pre-enrolling online and complete your registration at the nearest participating CLEAR location. No appointment is necessary. Don’t forget to bring all required documentation. Our friendly ambassadors will be there to help you every step of the way.

For TSA PreCheck®, you must provide an original or certified copy* of the following documentation to meet identity and citizenship requirements - see below:

List A - ONE document is acceptable from the following forms of identification:

• Unexpired U.S. Passport (book or card) - demonstrates U.S. Citizenship
• Unexpired Enhanced Tribal Card (ETC) - demonstrates U.S. Citizenship
• Unexpired Free and Secure Trade (FAST) Card - designates U.S. Citizenship if indicated on the FAST card
• Unexpired U.S. Enhanced Driver's License (EDL) or Unexpired Enhanced Identification Card (EID) - designates U.S. Citizenship if indicated on the EDL or EIC
• Permanent Resident Card (I-551) often referred to as a “Green Card” - demonstrates Lawful Permanent Resident (LPR) status
• Unexpired Foreign Passport AND immigrant visa with I-551 annotation of "Upon Endorsement Serves as Temporary I-551 Evidencing Permanent Residence of 1 Year" - demonstrates LPR status
• Unexpired Re-entry Permit (I-327) - demonstrates LPR status

A passport cannot be used as a List A document if it is expired**. If it has expired within the past 12 months, it can be used, but only as a proof of citizenship (List B).

List B - At least two documents are required if you do not have a document from List A to present. The documents must include 1.) A valid photo ID, and 2.) A document that meets citizenship requirements (i.e., one document from each column below). Please note, the name on both required documents must match.

Valid Photo ID

• Unexpired driver's license issued by a State or outlying possession of the U.S.
• Unexpired temporary driver's license plus expired driver's license (constitutes one document)
• Unexpired photo ID card issued by the Federal government or by a State or outlying possession of the U.S. This must include a federal agency, State or State agency seal or logo (such as a State university ID). Permits are not considered valid identity documents (such as gun permits).
• Unexpired U.S. military ID card
• Unexpired U.S. retired military ID card
• Unexpired U.S. military dependent’s card
• Native American tribal document with photo
• Unexpired Department of Homeland Security (DHS)/ Transportation Security Administration (TSA)- Transportation Worker Identification Credential (TWIC)
• Unexpired Merchant Mariner Credential (MMC)

Valid Proof of Citizenship

• U.S. Birth Certificate***
• U.S. Certificate of Citizenship (N-560 or N-561)
• U.S. Certificate of Naturalization (N-550 or N-570)
• U.S. Citizen Identification Card (I-179 or I-197)
• Consular Report of Birth Abroad (FS-240)
• Certification of Report of Birth Abroad (DS-1350 or FS-545)
• Expired U.S. passport within 12 months of expiration**

*An original or certified copy of a document must be issued by a Federal, State, Tribal, county, municipal authority, or outlying possession bearing an official seal. Short form or abstract birth certificates and notarized copies of documents are not acceptable.

**A passport cannot be used as a List A document if it is expired. If it has expired within the past 12 months, it can be used, but only as a proof of citizenship (List B). Additionally, an expired U.S. passport may not be presented by itself. It must be presented with at least one other List B document.

***TSA will accept only the following birth records:

• A long-form U.S. state/territory-issued certified/sealed Birth Certificate; or
• A U.S. state/territory-issued certified/sealed Birth Abstract that meets the requirements of a Birth Certificate (Please note that Birth Registration/Certificate of Birth Registration records are not acceptable); or
• A birth certification card that meets the requirements of a Birth Certificate or abstract (see below) (Birth Registration or Notification cards are not acceptable)

Document Requirements for Birth Certificates/Birth Certification Cards/Certified Abstracts of Birth

• Issued by the city, county, or state of birth
• Lists applicant's full name, date of birth, and place of birth
• List parent(s) full names.
  • A full name consists of a first and last name; middle name is not required. "Unknown" entries for one or both parents on a valid birth certificate are acceptable, as long as the parent names fields are present. Additionally, a blank space or asterisks (****) in the space where a mother's and/or father's name would be listed will be deemed acceptable, since there is no standard input across agencies to indicate that one or both parents are unknown.
• Has the signature of the city, county, or state official or registrar.
• Has the date filed with registrar's office.
• Has the seal of issuing authority (seals may appear, but are not required to be printed, as an embossed or raised overt security feature).

TSA will NOT accept Birth "Registration" or "Notification" Cards, or Birth Registration/Certificate of Birth Registration records. Cases in which the sole proof of U.S. birth/citizenship is a birth registration record are Invalid Enrollments.

Unacceptable U.S. Birth Documents

• Document illegible due to wear/tear or damaged
• Private hospital-issued document
• Any birth document titled with the word "Registration" or "Notification"
• Foreign Birth document that is not an acceptable State Department record of birth abroad
• State-issued document stating applicant was born in a foreign country
• Puerto Rican Birth Certificates issued before July 1, 2010
• "No Record Certification of Birth" document
• Notarized copies of documents and digital identity documents are not acceptable

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No, enrolling in one program does not grant automatic membership in the other.

Most TSA PreCheck® applicants receive their KTN in 3-5 days, though some applications can take up to 60 days. TSA PreCheck® applicants will receive notice of their approval status and KTN by email or phone. You can also check your status on our website at tsaprecheckbyclear.tsa.dhs.gov or contact customer support via phone (1-888-831-9070) or email (CLEARCustomerSupport@tsa.dhs.gov). Be sure to add your KTN in the appropriate field when booking your airline reservations.

We love feedback, and survey responses are important for us to understand what’s working with this service and how we could improve. If you do not submit feedback, we may remove eligibility for future CLEAR Concierge bookings.

Yes! You can make a reservation day-of to access the CLEAR Mobile Lane. Visit our booking site and select today’s date for access. Existing CLEAR Plus Members do not need to make a reservation—simply download the CLEAR App and show their QR code on the top right corner to access.

You will provide your first and last name, email address, and credit card information to purchase a pass.

To change or cancel your CLEAR Mobile or RESERVE reservation, reach out to our Member Care Team.

Travelers can add up to 9 passes. Children under 18 can join you in the CLEAR Mobile Lane for free. Anyone older than 18 must have a CLEAR Plus Membership or purchase a pass.

No specific arrival time needed—a purchased pass gives travelers access to the CLEAR Mobile Lane on a specific date. CLEAR Plus Members get on-demand access by simply showing their QR code in the CLEAR App.

Access to TSA PreCheck^® from CLEAR Mobile Lanes varies by airport. Please visit the location page to determine if TSA PreCheck^® is available.

The CLEAR Mobile Lane is free for CLEAR Plus Members. For non-CLEAR Plus Members, a QR is available for purchase—valid for 24 hours

For information on where to find CLEAR Mobile Lanes, follow the link here.

CLEAR Mobile is a different experience than CLEAR Plus. It delivers the same quick access that CLEAR is known for, but instead requires a QR code for access. CLEAR Plus Members can get their QR code for free on the CLEAR App, while non-CLEAR Plus Members can purchase a one-time pass. Importantly, CLEAR Mobile does not verify your identity so have your ID and boarding pass handy.

Using CLEAR Mobile is easy: Simply show your QR code for a more predictable way through airport security. CLEAR Plus Members enjoy unlimited access to the new CLEAR Mobile Lanes by downloading the CLEAR App and showing their QR code at the entrance—at no additional cost. If you're not a CLEAR Plus Member, you can purchase a one-time pass issued via email. Make sure to have your QR code ready to scan when you arrive at the airport.

CLEAR Mobile delivers predictable airport security for travelers by accessing a dedicated lane at airport security, simply by showing a QR code. Free to CLEAR Plus Members, the CLEAR Mobile Lanes are available to all travelers by purchasing a day pass—valid for 24 hours.

Yes, we accept most items that airlines check in, with the exception of firearms and pets.

No, we can print your boarding passes right at our podiums.

Your bag will be available at the luggage carousel at your final destination. Baggage check-in agents will confirm your final destination when they accept your luggage.

We bring your luggage directly to the airlines when it’s checked in. In the event of an unexpected issue, you can start by reaching out to your airline’s baggage line directly, or to the Bags Inc customer care team for support here. We know it can be stressful when bags don’t arrive as planned, so our is always happy to help get you to the right place for support—they can be reached at denversupport@clearme.com.

Yes, we have priority tags for all supported airlines for eligible passengers.

We are open 7 days a week from 5:00am to 5:00pm.

We accept bags up to 1 hour before the departure time of your flight.

We currently support domestic itineraries on United and Delta. If your final destination is outside of the U.S. or you are traveling on another airline, you’ll need to check your bags directly with your airline.

This service is free to CLEAR Plus Members, but airline bag fees still apply if you do not receive free baggage with your ticket.

We are located curbside outside Door 600 West at the Denver International Airport. This is on Level 6 right outside the entry to the West Security Checkpoint, just steps from our TSA PreCheck^® CLEAR Plus Lane.

We have partnered with Bags Inc, whose team operates bag check services at major airports across the United States. Bags team members will be checking in your bags, and assisting with check-in as needed.

What is CLEAR’s NextGen Identity+?

• CLEAR’s NextGen Identity+ is the highest fidelity digital identity, unlocking physical and digital experiences for our Members in the airport and beyond. We are excited about the even more predictable, friction-free experience that NextGen Identity+ will unlock for our Members and the enhanced security it provides.

How to upgrade: CLEAR Plus Members will receive their free upgrade to NextGen Identity+ in a few easy steps: 

• (1) Click the unique link emailed to you to create a one-time password to verify your phone number. (2) If prompted please bring a valid form of I.D. (accepted documents: unexpired driver’s license, state I.D., or passport) to the airport the next time you fly. Pro tip: bring your passport for the fastest upgrade experience! (3) Our friendly Ambassadors will update your photo at a CLEAR Enrollment Pod to finish your free upgrade and keep you moving.

How do I know the one-time password email came from CLEAR?

• All CLEAR Plus Members will receive an email with an invitation to verify their phone number using a one-time password. The email will come to the address associated to their CLEAR account and will come from notice@info.clearme.com.

Is this upgrade required?

• Yes, Members will need to upgrade to CLEAR’s NextGen Identity+. This will power CLEAR’s Lane of the Future rolling out over 2024.

How is this different from the I.D. CLEAR has on file?

• CLEAR’s NextGen Identity+ will be the highest fidelity digital identity. This enhanced standard builds on our multi-factor enrollment process and now includes data directly from the issuing source.

Why are we doing this?

• NextGen Identity+ will unlock the CLEAR Lane of the Future. The CLEAR Lane of the Future, which will be rolling out over 2024, will deliver an even faster, more predictable airport experience for our Members. It will allow CLEAR Plus Members to verify their identity with their face (instead of iris or fingerprints) for a fast verification to keep them moving quickly through the Lane. Our vision is to keep you moving through the CLEAR Lane where you don’t break your stride.

What happened to my previous I.D. information?

• Your data is safe and secure. This upgrade will build on our multi-factor enrollment authentication and enhance security by providing data directly from the issuing source. 

How will I know I’ve successfully upgraded? 

• Once successfully upgraded, you will receive an email confirmation. 

I have family members on my account. Do we all need to upgrade?

• Yes, each family member will receive a separate email to begin their upgrade.

How much will this cost me? 

• Your upgrade to NextGen Identity+ is completely free. This new, cutting-edge identity standard will enhance checkpoint security and facilitate the CLEAR Lane of the Future.

‍I share a mobile phone with another CLEAR Member. What do I do?

• In order to upgrade to NextGen Identity+, all Members must enter a personal mobile number associated with their name. 

‍Where in the airport do I go to complete my upgrade?

• Head to an Enrollment Center where our friendly Ambassadors are ready to upgrade you. CLEAR Enrollment Centers are generally located next to the security checkpoint, and are separate from where we verify your identity as part of the screening process. 

‍Why do I have to give my phone number? What will CLEAR use it for?

• CLEAR will send you a one time password an extra layer of verification that enhances security.

‍What if I don't have a mobile phone number?

• In order to upgrade to NextGen Identity+, all Members must enter a personal mobile number associated with their name. In the future, Members without a mobile number will be able to enroll and/or upgrade with a U.S. Passport.

‍Is this related to REAL ID? What should I bring if I don't have a REAL ID?

• Passport, driver’s licenses and state I.D.s are all accepted for your upgrade. To avoid updating your I.D. again before May 2025 when REAL ID goes into effect, we encourage you to use a REAL ID or U.S. Passport for your NextGen Identity+ upgrade. 

I don't have a valid passport, driver's license or state ID.  What should I do?

• Currently, these are the only acceptable forms of I.D. that can be used to enroll or upgrade your account. If you are an existing Member, you will be able to use the lane but will need to show your I.D. to TSA each time you travel.

Airport enrollments take only a few minutes. An ambassador will scan your approved documents and biometrics, and you'll answer a few security questions before entering the Lane and moving on with your day. After enrolling, you can access CLEAR Lanes directly.

A CLEAR Guest Pass is a seasonal offer with a unique promo code you can share with friends and family for a free trial of CLEAR Plus. Refer to our Guest Pass email communications for all the details!

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Yes! Children 17 and under can always join you for free—no account needed. To add your adult friends or family members can use the CLEAR Lane, log in to your account to add up to 3 adults for $119 each.

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