Committed to Your Privacy

Safety and transparency are at the center of everything we do. Our comprehensive security program meets the highest standards for data protection and privacy, and our secure identity platform is built to protect your personal information—and keep you in control.

CLEAR Will Never Sell Your Data
You are you, and your personal information is yours. It is our policy to never sell your data and always has been.
CLEAR Will Always Be Opt-In
You should never have to use a technology solution you are not comfortable with.
You Control Your Biometric Information
You provide the images and biometrics we use and CLEAR only uses them for the services you signed up for. You will always know when you are interacting with our services. We never collect images or biometrics without permission.
You Have A Right To Transparency
CLEAR will always be transparent. You will know when CLEAR is asking for your information, what information we are asking for, and how it will be used.
You Can Always Delete Your Data
You have full control of your information. When you no longer want to use our services, all of your data including biometrics will be deleted upon request.
Privacy Done Right Also Means Keeping Your Data Secure
CLEAR’s comprehensive security program meets the highest standards for data protection and privacy. CLEAR will always act responsibly to protect your data, and keep it secure.

Learn More About Our Privacy Policies

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Delivering On Our Mission

  • We are a customer-centric company.
  • We will honor your previous membership.
  • We are dedicated to innovation that enhances member experience.
  • We will guard your privacy.
  • We will bring added security for you and our airport partners.
  • We will expend CLEAR into venues beyond airports to extend membership value.
CEO's signature
Caryn Seidman-Becker
Chair, CEO, and Co-Founder

The CLEAR pledge

In 2010, we made a pledge to our Members that we would continue to make everyday experiences safer and easier at the airport and beyond.

Learn About Us

Frequently Asked Questions

How does CLEAR protect my data?

CLEAR's High Assurance Mobile Enrollment is approved by the industry experts at Kantara Initiative at Identity Assurance Level 2 (IAL2). Read more about IAL2 here.

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CLEAR has been found by TSA to meet the NIST 800-53 HIGH baseline for security and privacy controls.  CLEAR is also certified as a Department of Homeland Security Qualified Anti-Terrorism Technology.

Can I ask CLEAR to delete my information?

You have full control of your information. All of your personal data - including biometrics - will be deleted upon request.  If you wish to request deletion of your information, just email privacy@clearme.com.

What should I do if I'm having trouble with my verification?

Contact CLEAR Member Care. We can troubleshoot and set up your account so you can submit new images of your biometrics if needed.

Which biometrics does CLEAR capture?

Only you provide the images and biometrics we use, and they are only used for the services you signed up for. Today, CLEAR uses facial, iris and fingerprint biometrics. When you enroll in CLEAR Plus at the airport, a CLEAR Ambassador will work with you to capture images of your iris and fingerprints. When you sign up on our free mobile app, you provide a selfie.

What steps does CLEAR take to protect my information?

CLEAR’s comprehensive information security program utilizes industry best practices with administrative, technical, and physical safeguards to protect against anticipated threats or hazards to the security, confidentiality, or integrity of CLEAR systems and information. Such practices include, but are not limited to, encryption at rest and in transit, firewalls, multi-factor authentication, personnel security, privacy and security training, and intrusion detection and data leakage tools.

CLEAR has been certified by the Department of Homeland Security as meeting the highest government standards for protecting sensitive data. CLEAR's security program was implemented in accordance with the National Institute of Standards and Technology’s Special Publication 800-53 rev 4, security control framework.

What does CLEAR use to verify my identity?

CLEAR uses biometrics to replace your ID for faster entry at stadiums, airports, and other venues across the country.  Biometrics are unique biological characteristics that can be used to identify you, including your eyes, fingerprints, and face.

Does CLEAR sell my information?

You are you, and your personal information is yours. It is our policy to never sell your data and always has been.

How is my information used?

CLEAR will always be transparent. You will know when CLEAR is asking for your information, what information we are asking for, and how it will be used. You can read more details about this in our Privacy Principles which can be reviewed HERE.

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