Support & FAQs

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Common Questions

Where can I manage my account?

Visit my.clearme.com to manage your membership:

• Upgrade & reactivate membership

• Add or deactivate family members

• Cancel or adjust renewal settings

• Update billing information

• View and print receipts

Visit a CLEAR airport location and scan your valid photo ID to:

• Update name, date of birth, & address
• Update your eyes and fingerprints

What is CLEAR Plus?

CLEAR Plus is our airport membership. With CLEAR Plus, you can move faster through airport security nationwide in our designated Lanes at TSA checkpoints. Our friendly Ambassadors help you verify your identity at a CLEAR Pod—no need to pull out your ID—so you can save time and avoid big lines.

How can I add family members to my account?

Bundle and save! Add up to 3 family members or friends to your account for just $60 each. Family members under 18 years old can always join you in the CLEAR Lane for free.

To add a new CLEAR member log in HERE.

To add an existing CLEAR member, contact our Member Care team with the following details and we'll update your Family Plan for you:

1. Full name
2. Date of birth
3. Email address associated with their CLEAR membership
4. Email address associated with your CLEAR membership

What are the special rates for American Express cardholders?

Members who enroll in CLEAR Plus and pay using select AMEX credit cards will receive statement credit to cover a portion or all of their membership! These benefits only apply to cardholders who pay for CLEAR Plus using one of the cards specified below.

AMEX Centurion Cards: Statement credit up to $329
AMEX Consumer, Corporate, & Small Business Platinum Cards: Statement credit up to $189 for at least 3 years
AMEX Consumer Green Cards: Statement credit up to $100

AMEX cardholders can find full details of their card's benefits at americanexpress.com.

What are the special rates for United MileagePlus® members?

United Airlines and CLEAR have partnered to bring more value to United MileagePlus® frequent flyers.

Premier® 1K® members: Free annual membership
Premier Platinum/Gold/Silver members and United U.S. Credit Cardmembers: $109 annual membership ($80 savings off the standard CLEAR rate)
MileagePlus members: $119 annual membership ($70 savings off the standard CLEAR rate)

New to CLEAR? Click HERE to enroll and attach your United MileagePlus® number to receive preferred pricing.

Existing CLEAR Member? Click HERE to add your United MileagePlus® number to receive preferred pricing.

What are the special rates for Delta SkyMiles® members?

CLEAR and Delta are pleased to offer preferred membership rates for US-based Delta SkyMiles® members.

Diamond Medallion® Members: Free annual membership
Platinum/Gold/Silver Medallion Members and eligible Delta SkyMiles American Express Card Members: $109 annual membership ($80 savings off the standard CLEAR rate)
General Members: $119 annual membership ($70 savings off the standard CLEAR rate)

New to CLEAR? Click HERE to enroll and attach your Delta SkyMiles® number to receive preferred pricing.

Existing CLEAR Member? Click HERE to add your Delta SkyMiles® number to receive preferred pricing.

What is CLEAR’s Health Pass?

CLEAR Health Pass is available in the free CLEAR app and provides an easy way to complete health screenings for a safer return to what you love.

To create a Health Pass, you'll be asked to sign up for CLEAR and follow instructions to comply with the health requirements of the participating venue. This could include uploading proof of vaccination, linking a negative COVID-19 test, or filling out a health survey.

What is the Digital Vaccine Card?

With your CLEAR Digital Vaccine Card, you can access your vaccine information securely right on your phone — whenever and wherever you need it.

What is CLEAR for Sports & Events?

Our free designated CLEAR Lanes at stadiums allow all CLEAR members the ability to enter sports and entertainment venues faster than ever.

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What if I have trouble linking my COVID-19 test results with CLEAR?

If no test is found, attempt to re-sync your provider. If your COVID-19 test shows up invalid, it is either too old or is inconclusive; another test must be provided.

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Health Pass

Can I change my CLEAR photo after I create an account?

If your CLEAR photo is low-quality, you will be prompted to update your selfie when creating a Health Pass. If you continue to receive an error, please contact Member Care for further assistance.

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Health Pass

How does CLEAR Plus work with TSA PreCheck®?

CLEAR Plus is a faster way to verify your identity so you don't have to wait in crowded lines to have your ID checked, while TSA PreCheck® expedites the physical screening process so you can keep moving without removing shoes, laptops, belts, etc.

CLEAR Plus and TSA PreCheck® are different services that both have the same goal — helping you get through airport security quicker and with less stress.  Using them together is a great way to get to your gate faster.

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CLEAR Plus Membership

What should I do if I'm having trouble with my verification?

Contact CLEAR Member Care. We can troubleshoot and set up your account so you can submit new images of your biometrics if needed.

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Privacy & Trust

Which biometrics does CLEAR capture?

Only you provide the images and biometrics we use, and they are only used for the services you signed up for. Today, CLEAR uses facial, iris and fingerprint biometrics. When you enroll in CLEAR Plus at the airport, a CLEAR Ambassador will work with you to capture images of your iris and fingerprints. When you sign up on our free mobile app, you provide a selfie.

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Privacy & Trust

What does CLEAR use to verify my identity?

CLEAR uses biometrics to replace your ID for faster entry at stadiums, airports, and other venues across the country.  Biometrics are unique biological characteristics that can be used to identify you, including your eyes, fingerprints, and face.  

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Privacy & Trust

How can I purchase a CLEAR Gift Card?

You can purchase CLEAR Gift Cards online by visiting the CLEAR Gift Card page. Find additional support purchasing a Gift Card here. CLEAR Gift Cards cannot be combined with other promotions or preferred rates. Once the gifted time has ended, members can link their Delta SkyMiles or United MileagePlus account by logging into my.clearme.com.

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CLEAR Plus Membership

What is your refund policy?

CLEAR Plus members can downgrade their membership at any time. Those who cancel their membership with greater than 30 days remaining on their current term will receive a prorated refund for any time remaining. CLEAR Plus members on a trial will not be charged as long as they cancel before the last day of their trial.

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CLEAR Plus Membership

When is CLEAR launching TSA PreCheck® enrollment?

CLEAR is motivated to bring this to the traveling public and is working with TSA to launch in the next several months.

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TSA PreCheck®

How far in advance can I book a spot with Reserve powered by CLEAR?

Booking windows vary by location - for the most up-to-date information visit https://www.clearme.com/reserve

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Reserve powered by CLEAR
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Still Have Questions?

Contact our Member Care team by opening the CLEAR app and tapping "Get in Touch" at the bottom of the home screen, calling 1-855-CLEARME (253-2763), or emailing memberservices@clearme.com