CLEAR Ambassador Holding Up a Yellow Paddle with the CLEAR Logo
July 22, 2025

What Is an Airport Concierge Service?

Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers.Visit americanexpress.com to learn more.

An airport concierge service provides personalized assistance to help travelers navigate the airport with ease and comfort. Whether you’re traveling alone, with children or seniors, or on a tight schedule, concierge services streamline the airport experience—offering everything from support with baggage and lounge access to fast-track security.

AMEX Platinum CardAMEX Business Platinum CardAMEX Gold Card
The Platinum Card® from American Express

Earn 80,000 Membership Rewards® points after you spend $8,000 on purchases on your new Card in your first 6 months.

AMEX Platinum Card
American Express® Business Platinum Card

Earn 150,000 Membership Rewards® points after you spend $20,000 on purchases on your new Card in your first 3 months.

AMEX Business Platinum Card
American Express®
Gold Card

Earn 60,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months.

AMEX Gold Card

For travelers who want a better journey through the airport, CLEAR Concierge is your personal guide to every step of the trip. Our friendly Ambassadors help with everything from getting through airport security to finding your gate. Whether you’re juggling kids, bags, or a packed schedule, we’re here to make travel feel as frictionless as possible.

CLEAR Concierge: A Premium, Personalized Airport Experience

CLEAR Concierge is our premium service that gets travelers through the airport even faster, exclusive to CLEAR+ Members in select cities.

With CLEAR Concierge Express, a dedicated Ambassador meets you curbside and brings you directly through the CLEAR+ Lane for a quick, stress-free start to your journey. If you are looking for additional support, CLEAR Concierge Gate Service includes the benefits of Express, plus help with check-in, bags, directions, and guidance all the way to your gate—perfect for families or seniors.

This isn’t just about convenience—it’s about bringing predictability and peace of mind to your journey. Whether you’re traveling for business, with family, or on your own, CLEAR Concierge gives you one-on-one support from someone who knows the airport inside and out.

Services Offered by an Airport Concierge

While services vary by provider and location, most airport concierge offerings include some or all of the following:

  • Meet-and-greet service: A friendly professional meets you at the curb, entrance, or arrival hall.
  • Luggage assistance: Help with checking bags, navigating luggage carts, and handling carry-ons.
  • Expedited security access: Skip long lines using an airport fast pass service.
  • Gate escort: Get help locating your gate, navigating terminals, or rebooking during disruptions.
  • Lounge access: Assistance finding eligible lounges.
  • Connections support: Help with making a tight connection, especially one in a different terminal.
  • Personalized assistance: From dietary needs to wheelchair support, concierge teams handle all types of special requests.

Image of a business man going up the escalator

Who Uses Airport Concierge Services?

An airport concierge isn't just for luxury travelers. These services are popular with:

  • Busy professionals who can’t afford to lose time waiting in security lines
  • Parents trying to wrangle strollers, snacks, and passports all at once
  • Seniors who want an easier, more predictable journey
  • Frequent flyers looking for consistent experiences across airports
  • Planners who like having everything handled ahead of time

Sound familiar? Then a concierge service might be right for you.

CLEAR Concierge is especially helpful for travelers who fly regularly and value ease, time, and peace of mind.

What Makes CLEAR Concierge Different?

Unlike traditional concierge services that may only be available through airlines or luxury booking portals, CLEAR Concierge pairs seamlessly with CLEAR+. This means your fast-track airport security access is already covered—and now you get even more support.

CLEAR Concierge is also available as a standalone service, meaning you don’t have to fly first class or belong to a loyalty program to access it. You can book this service for yourself, a visiting relative, or even a group of colleagues flying in for a big meeting.

CLEAR is all about the Member experience. Our Ambassadors are trained, friendly, and helpful, eliminating any guesswork or stress during your journey.

Family Travel Tips: Why Concierge Makes a Difference

Traveling with kids? You already know how unpredictable it can be. CLEAR Concierge makes it easier with the following:

  • Easier check-in and security means fewer issues in line.
  • Hands-free assistance with luggage and strollers lets you focus on your kids.
  • Navigation support helps you find amenities like bathrooms, pet relief areas, and kid-friendly dining.
  • Extra eyes and hands keep everything on track when you’re outnumbered.

Want more travel advice for families? Check out our family travel tips.

Can You Use Concierge for Departures and Arrivals?

Airport concierge services aren’t just for departures. Whether you want help collecting baggage, finding your driver, or getting a loved one safely to their destination, concierge teams are there on both ends of your journey.

CLEAR Concierge also supports travelers with connecting flights, helping them move quickly between terminals or gates when time is tight.

Is an Airport Concierge Service Worth It?

If you've experienced any of the below, then a concierge service is definitely right for you:

  • Missed a flight because of long lines
  • Gotten lost in an unfamiliar terminal
  • Felt overwhelmed by juggling kids, bags, and travel documents
  • Needed help for a loved one flying alone

Especially when you pair with CLEAR+, concierge services can dramatically improve your airport experience, making every step more efficient and stress-free.

Airports are increasingly using more mobile technology and concierge-style services to enhance the traveler experience and grow non-aeronautical revenue. One study published in the Journal of Airport Management explores how mobile devices can help airports shift from a B2B to a B2C model by meeting consumer expectations regarding airport location, terminal, and gate information more directly.

Image of a woman sitting on the couch, using her phone with her duffel by her side

How to Book CLEAR Concierge

Ready to get started? Booking is simple. Visit CLEAR Concierge to select your airport and travel details. You’ll be matched with a friendly CLEAR Ambassador who will meet you when you arrive at the airport and guide you from curb to gate.

If you’re already a CLEAR+ Member, this adds even more value to your Membership. If not, joining CLEAR+ and booking CLEAR Concierge is a great first step toward a better travel experience.

Airport Concierge: A Better Travel Experience

Airports can be chaotic, but they don’t have to be. With CLEAR Concierge, your frictionless journey begins the moment you arrive at the airport. Whether you need help with a tight timeline, support for a family trip, or just want to travel like a pro, we've got you covered.

Join CLEAR+ today and experience the airport like never before—with fast access and personalized assistance that helps you win the day of travel.

AMEX Platinum CardAMEX Business Platinum CardAMEX Gold Card
The Platinum Card® from American Express

Earn 80,000 Membership Rewards® points after you spend $8,000 on purchases on your new Card in your first 6 months.

AMEX Platinum Card
American Express® Business Platinum Card

Earn 150,000 Membership Rewards® points after you spend $20,000 on purchases on your new Card in your first 3 months.

AMEX Business Platinum Card
American Express®
Gold Card

Earn 60,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months.

AMEX Gold Card

Read More

July 18, 2025

Why Trusted Identity Is More Important Than Ever

July 15, 2025

From Wall Street to Identity: How CLEAR CEO Caryn Seidman Becker is Building the Future of Trust

July 11, 2025

Caryn Seidman Becker on CNBC’s Changemakers: CLEAR’s Vision Beyond the Airport

Be the first to hear about news and updates from CLEAR—sign up for our mailing list below.