Why did my CLEAR verification fail?

Your verification with CLEAR may fail for one or more of the reasons below:

• The phone number you entered is a landline or VoIP number
• You entered a work phone or email instead of a personal phone or email
• You are not the owner of the mobile device you are using to verify
• You are verifying with CLEAR from an unsupported region
• Your selfie or document image is obscured, unclear, or poorly lit
• Your government ID is expired, unreadable, or not accepted for verification with CLEAR
• You exceeded the number of verification attempts
• Your information did not match trusted sources

You may still see a “Thank you for using CLEAR” message at the end of the process, even if your verification fails. This message does not indicate that your verification was successful.