CLEAR Support & FAQs

To enroll in CLEAR, you must have a mobile device with a front-facing camera that functions. If you do not have this, please contact your organization for further instructions.

1. Download the free CLEAR app, tap the blue Health Pass tile, and choose your location or enter code. 2. Scan your government-issued ID and snap a photo to confirm you are you.3. Complete your Health Pass checklist. 4. A green Health Pass means you’re good to go!

Privacy is at the center of everything we do at CLEAR and we are fully committed to protecting our members' information. We never sell or rent personal information. Personal information is only used to deliver a frictionless and secure experience with CLEAR. You can read more details about this in our Privacy Policy which can be reviewed here.

1. Download the free CLEAR app and tap the white Health Pass tile.
2. Choose a location from the list or enter a unique code if you were provided one.
3. Follow instructions to sign up for a free account.
4. Complete your entry requirement checklist which could include uploading proof of vaccination, linking a negative COVID-19 test, or filling out a health survey.
5. Show your Health Pass upon arrival for faster, safer entry!

Health Pass does not provide medical advice. Health Pass is not intended to be a substitute for the advice, diagnosis or treatment from a physician or other health care professional and is not designed to independently determine if you have been exposed or are at risk for Covid-19 or any other condition. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of any interaction you have had with Health Pass. CLEAR does not guarantee, and makes no representations, regarding the accuracy of anyone else’s use of Health Pass and CLEAR does not guarantee that you are safe or safer from infection or any other medical condition by using Health Pass or visiting a place or area that uses Health Pass.

Open Health Pass in the CLEAR App and enter your code provided by your organization. You will then be prompted to enter an email address. Enter the email address associated with your CLEAR membership and follow the instructions and prompts on the screen to complete your first Health Pass.

You will not be able to create a Health Pass if you do not have a smartphone. Your organization will have an alternate screening option. Please contact your organization for further instructions.

Select 'Change Screening Option' on the Entry Requirements screen.

No. If you would like to use CLEAR at airport security, you can upgrade at a CLEAR airport location.

No, you must show your Health Pass in the CLEAR app. Your Health Pass features a moving background to deter fraud.