Support & Frequently Asked Questions (FAQs) | CLEAR

CLEAR Support

Search all faqs

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Can CLEAR gift cards be used for memberships linked with Delta or United?

How CLEAR Plus Members
Can Use YYZ EXPRESS

Watch full video (0:28)

No, CLEAR Gift Cards can’t be combined with other promotions or preferred rates. After their gifted year is complete and they’ve renewed their Membership, they can link their SkyMiles® or MileagePlus® number by logging in at my.clearme.com.

CLEAR+ Membership
This is some text inside of a div block.

What if the information on my LexisNexis quiz is inaccurate?

How CLEAR Plus Members
Can Use YYZ EXPRESS

Watch full video (0:28)

LexisNexis has a process for individuals to access and dispute the information in their personal reports. You can request a copy of your personal report with LexisNexis by visiting http://personalreports.lexisnexis.com. LexisNexis will then mail your personal report for you to review. If you have questions or would like to dispute any of the information provided in your personal report, you can contact LexisNexis by phone at 888-497-0011 or mail at LexisNexis Consumer Center, P.O.Box 105108, Atlanta, GA, 30348. You can read more about this process at https://personalreports.lexisnexis.com/dispute.jsp.

CLEAR+ Membership
This is some text inside of a div block.

If I have contacts, cataracts, or glass eyes, will I be able to enroll in CLEAR+?

How CLEAR Plus Members
Can Use YYZ EXPRESS

Watch full video (0:28)

Our Pods still work if you wear contacts or glasses. Individuals with scarring or cloudiness on the iris, such as cataracts, may experience some issues; however, CLEAR+ Members can verify with your face or fingers at the airport.

CLEAR+ Membership
This is some text inside of a div block.

I’m a CLEAR+ Member, can I book a spot with RESERVE powered by CLEAR?

How CLEAR Plus Members
Can Use YYZ EXPRESS

Watch full video (0:28)

If you're a CLEAR+ Member, you're welcome to use RESERVE. However, if you're looking to avoid booking ahead and have a fast, on-demand experience we recommend you take advantage of your CLEAR+ Membership and go through the CLEAR+ Lane.

RESERVE
This is some text inside of a div block.

Do CLEAR1 end users have to pay?

How CLEAR Plus Members
Can Use YYZ EXPRESS

Watch full video (0:28)

The free CLEAR platform enables anyone to frictionlessly confirm their identity and credentials to make everyday experiences safer and easier—transforming the way people live, work, and travel. To learn more, head to identity.clearme.com.

CLEAR1
This is some text inside of a div block.

0 Results

Try a new search with different keywords.

Showing
25
FAQ results

clear+ account self service

Starting May 7, 2025, you must bring a REAL ID-compliant document to fly. Upload your passport to the CLEAR App today to be REAL ID ready.