Support & Frequently Asked Questions (FAQs) | CLEAR

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I’m a CLEAR+ Member, can I book a spot with RESERVE powered by CLEAR?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

If you're a CLEAR+ Member, you're welcome to use RESERVE. However, if you're looking to avoid booking ahead and have a fast, on-demand experience we recommend you take advantage of your CLEAR+ Membership and go through the CLEAR+ Lane.

RESERVE

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Do CLEAR1 end users have to pay?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

The free CLEAR platform enables anyone to frictionlessly confirm their identity and credentials to make everyday experiences safer and easier—transforming the way people live, work, and travel. To learn more, head to identity.clearme.com.

CLEAR1

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How is my data used to ‘Verify with CLEAR’ on LinkedIn?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

CLEAR will share only the data you consent to share with LinkedIn, in accordance with our privacy policy. CLEAR will maintain this information within your CLEAR account, but the information itself will not be visible on your LinkedIn profile.

Partners

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What do I do if I arrive early for my reservation? What if I am running late?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

Using RESERVE powered by CLEAR, each reservation is held for a 20 minute window so there's a little bit of a grace period. However, we ask that you do your best to arrive when scheduled so we can keep everyone moving.

RESERVE

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What should I do if I'm having trouble with my verification?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

Contact CLEAR Member Care. We can troubleshoot and set up your account so you can submit new images of your biometrics if needed.

Privacy & Trust

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