CLEAR Support

Contact CLEAR Member Care. We can troubleshoot and set up your account so you can submit new images of your biometrics if needed.

The CDC upload process results in a QR code and it provides details of your vaccination. It does not preserve an image of your CDC card.

CLEAR+ Members can downgrade their Membership at any time. If you cancel within the first sixty (60) days of the date you were charged for your current CLEAR+ Membership, you will receive a full refund for that term but will no longer be permitted to use our airport Lanes as of the date of your cancellation.  If you cancel your CLEAR+ Membership more than sixty (60) days from the date on which you were charged, your account will be scheduled not to renew upon the expiration of the then-current term of your CLEAR+ Membership. CLEAR+ Members on a trial will not be charged as long as they cancel before the last day of their trial.

Name or I.D.
‍Visit a CLEAR airport location and a CLEAR Ambassador will be happy to assist.

• Bring a valid, unexpired, non-amended photo I.D. (U.S. Driver’s License, Passport, or State-Issued I.D.).
• To avoid needing another update in May 2025, we recommend using a REAL ID or U.S. Passport.

Family Plan, Billing, & Linking Partner Accounts
‍Login to my.clearme.com

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Email or Phone Number
‍Login to the CLEAR Mobile App and navigate to Settings > Basic Info

You do not need to be a CLEAR+ Member to access the CLEAR network. Users simply follow a few simple steps to verify their identity with CLEAR. To learn more, head to identity.clearme.com.