Support & Frequently Asked Questions (FAQs) | CLEAR

CLEAR Support

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What is the EnVe Pod?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

Our new EnVe Pods verify your face, instead of your eyes or fingers, for an even faster verification. We will be introducing our EnVe Pods across our nationwide network through 2025.

CLEAR+ Membership

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Do I need a REAL ID?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

Beginning May 7, 2025, every air traveler 18 years and older will need a REAL ID-compliant driver’s license, Enhanced Driver’s License, or another acceptable form of ID to fly within the U.S.

CLEAR+ Membership

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Is My Health Record NY free?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

Yes, My Health Record NY is a free service provided by Healthix and Hixny.

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Is there a fee associated with CLEAR Concierge?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

CLEAR Concierge is offered for an additional charge. Please refer to the booking page for more details.

CLEAR Perks

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How does face-first verification work?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

Our EnVe Pods have a high-resolution, wide-angle camera that will be able to verify with face-first technology. CLEAR+ Members will now be able to verify with their face, instead of eyes or fingers, for an even faster verification.

CLEAR+ Membership

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