Frequently Asked Questions
How can I add family members to my account?
Bundle and save! Add up to 3 family members or friends to your account for just $70 each. Family members under 18 years old can always join you in the CLEAR Lane for free.
To add a new CLEAR member log in HERE.
To add an existing CLEAR member, contact our Member Care team with the following details and we'll update your Family Plan for you:
1. Full name
2. Date of birth
3. Email address associated with their CLEAR membership
4. Email address associated with your CLEAR membership
How does CLEAR protect my data?
CLEAR's High Assurance Mobile Enrollment is approved by the industry experts at Kantara Initiative at Identity Assurance Level 2 (IAL2). Read more about IAL2 here.
CLEAR has been found by TSA to meet the NIST 800-53 HIGH baseline for security and privacy controls. CLEAR is also certified as a Department of Homeland Security Qualified Anti-Terrorism Technology.
What’s the difference between CLEAR and TSA PreCheck®?
CLEAR allows for a quick identity verification experience. Step right up to a CLEAR pod and verify you are you with your eyes or fingerprint.
TSA PreCheck® is a U.S. government program that identifies travelers deemed low-risk through a security threat assessment performed by the Transportation Security Administration (TSA). Once approved to participate in the program, it allows travelers to pass through an expedited security screening at U.S. airports nationwide with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. This allows travelers to enjoy a more convenient and efficient experience at airport security. Many of our members find that these two services complement each other — providing the quickest, surest route through the airport.
What is CLEAR Plus?
CLEAR Plus is our airport membership. With CLEAR Plus, you can move faster through airport security nationwide in our designated Lanes at TSA checkpoints. Our friendly Ambassadors help you verify your identity at a CLEAR Pod—so you can save time and avoid big lines.
Where can I manage my account?
Visit my.clearme.com to manage your membership:
• Upgrade & reactivate membership
• Add or deactivate family members
• Cancel or adjust renewal settings
• Update billing information
• View and print receipts
Visit a CLEAR airport location and scan your valid photo ID to:
• Update name, date of birth, & address
• Update your eyes and fingerprints