I received an error that says, “An account was found but does not match your information.” What does this mean?

This message means that you have an existing CLEAR account, but it is associated with a different phone number or email address. This can happen because:

• You used a different phone number or email address when you previously enrolled in or verified with CLEAR
• You recently changed your phone number, and it’s still linked to an older CLEAR account

Here's how to fix it:

• Make sure you entered the same phone number and email address you originally used with CLEAR‍
• Reach out to CLEAR Member Care by calling 855-CLEARME to update your phone number or email address, or to request an account reset