What does “No document detected” mean?

[data-wf-bgvideo-fallback-img] { display: none; } @media (prefers-reduced-motion: reduce) { [data-wf-bgvideo-fallback-img] { position: absolute; z-index: -100; display: inline-block; height: 100%; width: 100%; object-fit: cover; } }

How CLEAR Plus Members
Can Use YYZ EXPRESS

This message appears when the camera couldn't detect a government ID in your photo.

Try again by:

Placing your ID on a solid, dark surface
Ensuring the ID is fully visible in the frame
Avoiding glare or reflections
Holding your phone steady

Still have questions? We’re here to help

Chat Now

Select “Chat with us” to chat with our Digital Ambassador, Halo.

visit support page

Explore FAQ topics and account self-service here.

What does “No document detected” mean?

How CLEAR Plus Members Can Use YYZ EXPRESS

Watch full video (0:28)

Still have questions? We’re here to help

Chat Now

visit support page

How CLEAR Plus Members
Can Use YYZ EXPRESS