What does “We couldn't match your ID portrait and selfie photo” mean?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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This error means CLEAR couldn’t confidently match your selfie to your government ID.

Try the following:

  • Take your selfie again in better lighting
  • Make sure your face is visible and unobstructed
  • Ensure your ID photo is clear. If it’s old, faded, or damaged, use another government ID

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