What happens if I can’t find my CLEAR Concierge Ambassador?

You can respond to the text message that you previously received to find your CLEAR Concierge Ambassador. 

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For Departure Service, if you are still having trouble finding your Ambassador, follow signs for CLEAR+ and our team can help. 

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In the event you were unable to connect with your CLEAR Ambassador for either Departure or Arrival Service, our Member Care team will review your appointment and help resolve the issue according to our refund policy.