What’s the difference between Departure and Arrival Service for Concierge Powered by CLEAR?

For Concierge Powered by CLEAR Departure Service, your Concierge will meet you when you get to the airport for your flight, help you with bags and check-in, and bring you straight through security and to your gate or lounge. For Arrival Service, your Concierge will meet you when you arrive at your gate and bring you to your connecting flight or ground transportation. To ensure you have the best service, your Concierge will track your flight status in case of early arrivals or delays. If your flight is delayed beyond Concierge Powered by CLEAR operating hours, we will notify you immediately, cancel your appointment, and issue you a full refund.