Why won’t CLEAR accept my government ID photo?

This usually happens when the photo of your ID is blurry, cropped incorrectly, there's a glare, or the ID type is not accepted. Some partners also do not allow expired IDs. Follow these steps:

• Use a flat, dark surface behind your ID when taking the photo
• Avoid direct sunlight or reflections
• Hold your phone steady and make sure the entire ID fits in the frame
• Make sure the ID is valid and not expired

If your ID is not able to be captured, consider using a different ID.