CLEAR Support

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I have a brokerage account somewhere else. How can I transfer my assets to Public?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Initiating a transfer is simple, and you can even receive a bonus in your account based on the amount you transfer. Transferring through ACATS from one brokerage to another allows you to move the full or whole shares in your portfolio. You won’t need to sell the stocks before transferring, which means you won’t incur a potential tax obligation.* Start the process at public.com/transfer-account. Public’s terms and conditions apply.

Partners
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What are CLEAR Perks?

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CLEAR Perks is a set of benefits exclusive to CLEAR+ Members
that help you win the day of travel. We have curated a suite of offers from partners that help through every step of the journey.

CLEAR Perks
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Who is eligible to use CLEAR Perks?

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All CLEAR+ Members have access to CLEAR Perks. Not a CLEAR+
Member? Enroll today.

CLEAR Perks
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How do I get connected to CLEAR Scout?

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What if my item is not found?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Our dedicated CLEAR Ambassadors will work tirelessly to help search for your item and keep you up-to-date by text or phone call. 
While we cannot guarantee that your item will still be there, we will do everything we can to find it and return it to you—including searching where you last saw it, retracing your steps, and checking airport lost-and-found.

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How do I log in to clearme.com?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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To log into my.clearme.com, use the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account.

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How do I use the mobile app?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Sign in using the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account.

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How does CLEAR+ interact with TSA’s identity verification equipment (CAT)?

How CLEAR Plus Members
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Where TSA’s Credential Authentication Technology (CAT2) is available, CLEAR will ask for consent before digitally providing information from your ID to TSA when you go through the Lane, ensuring a secure and seamless verification. Learn more about CAT2 here.

CLEAR+ Membership
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How do I reactivate my CLEAR+ Membership?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Reactivate your CLEAR+ Membership in these simple steps:

  • Go to my.clearme.com
  • Log in to your account
  • Click "Upgrade”
  • Continue through the checkout and agree to the terms and conditions
  • You’re all set! You can now use CLEAR+ the next time you travel.
CLEAR+ Membership
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Can I opt out of using the EnVe Pod?

How CLEAR Plus Members
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To use the CLEAR+ Lane, you will need to verify with your face. CLEAR is always opt-in—if you don’t want to verify with your face, we can direct you to another way through airport security.

CLEAR+ Membership
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Interested in becoming a CLEAR Perks Partner?

How CLEAR Plus Members
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Please let us know here.

CLEAR Perks
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Have an idea for a new Perks partner?

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Please let us know here.

CLEAR Perks
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What information is sent to TSA when I use CLEAR+?

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TSA Privacy Act Notice

Should you choose to participate, CLEAR, a Registered Traveler provider, will provide your data to TSA every time you travel using CLEAR at the airport. If participating in CLEAR eGates, CLEAR will automatically provide TSA with your CLEAR eGate photo, ID photo used to enroll, and identity information, as well as certain information from your boarding pass. If participating in RT CAT Transmission, CLEAR will automatically provide TSA with your ID photo used to enroll and identity information. Your photo is deleted after verifying your identity.

TSA will use your data for the purposes of identity verification and enhancing transportation security under the authority of the Aviation and Transportation Security Act. TSA may share information that you provide with CBP, DHS S&T, or others as necessary under the published System of Records Notice (SORN) - DHS/TSA-001 Transportation Security Enforcement Record System or DHS/TSA-019 Secure Flight Records, as applicable.

If you choose not to participate, you will be required to present a valid identification at the airport checkpoint in order to travel.

For more information on DHS/TSA Privacy policies or to view the Privacy Impact Assessment and SORN, please see the DHS Privacy website.

For more information on acceptable identification at the TSA checkpoint, please visit www.tsa.gov/travel/security-screening/identification.

Privacy & Trust
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What are CLEAR eGates, and how do they work?

How CLEAR Plus Members
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CLEAR is bringing eGates to U.S. airports for the first time ever—an innovative, automated technology that strengthens security and enhances the customer journey. Simply scan your boarding pass when you enter the CLEAR+ Lane and walk straight up to the eGate, where you will verify with our face-first technology. Then, go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

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Where are eGates available?

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CLEAR eGates are currently rolling out across our nationwide network. Verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

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Do I need to be a CLEAR+ Member to use CLEAR eGates?

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Yes, eGates are exclusive to CLEAR+ Members. Verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

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Can families access CLEAR eGates?

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Today, minors traveling with Members cannot use eGates, but they are still able to access the CLEAR+ Lane for a frictionless experience.

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Can I still go through the CLEAR+ Lane if I don’t want to use the CLEAR eGate?

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Yes, using the eGate is entirely optional. CLEAR+ Members who don’t want to use the eGate can continue verifying face-first with CLEAR EnVe Pods. CLEAR+ Members who do want to use the eGate can verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

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What biometric data do CLEAR eGates use?

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Only you provide the images and biometrics we use, and they are only used for the services you signed up for. CLEAR eGates use facial biometrics to verify You Are YOU.

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Can I opt out of using CLEAR eGates?

How CLEAR Plus Members
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Yes, using the eGate is entirely optional. CLEAR+ Members who don’t want to use the eGate can continue verifying face-first with CLEAR EnVe Pods. CLEAR+ Members who do want to use the eGate can verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium. CLEAR is always opt-in—if you don’t want to verify with your face, we can direct you to another way through airport security.

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Will eGates make the CLEAR+ experience faster?

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Yes! CLEAR+ Members can now verify even faster with our new eGates.

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How do I enroll in TSA PreCheck® through CLEAR?

How CLEAR Plus Members
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TSA PreCheck® enrollment provided by CLEAR makes it easy to sign up for the TSA PreCheck® Application Program. Get started online by selecting your plan and following instructions. Complete your enrollment at the nearest participating CLEAR location. No appointment necessary!

TSA PreCheck® through CLEAR
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What is REAL ID?

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Can Use YYZ EXPRESS

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A REAL ID is a federally compliant form of identification that’s required for domestic flights starting on May 7, 2025.

CLEAR+ Membership
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What is My Health Record NY?

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My Health Record NY is a secure online service for anyone who has received care in New York State. You can find your information in My Health Record NY if your provider shares data with Healthix (the New York City/Long Island Health Information Exchange) or Hixny (the HEI serving the greater Capital Region).

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What is the EnVe Pod?

How CLEAR Plus Members
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Our new EnVe Pods verify your face, instead of your eyes or fingers, for an even faster verification. We will be introducing our EnVe Pods across our nationwide network through 2025.

CLEAR+ Membership
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clear+ account self service

Starting May 7, 2025, you must bring a REAL ID-compliant document to fly. Upload your passport to the CLEAR App today to be REAL ID ready.