Support & Frequently Asked Questions (FAQs) | CLEAR

CLEAR Support

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Can I make a group reservation?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

Travelers can add up to 9 passes. Children under 18 can join you in the CLEAR Mobile Lane for free. Anyone older than 18 must have a CLEAR+ Membership or purchase a pass.

CLEAR Mobile

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Can I change or cancel my reservation?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

To change or cancel your CLEAR Mobile or RESERVE reservation, reach out to our Member Care Team.

CLEAR Mobile

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What information is required to purchase a pass?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

You will provide your first and last name, email address, and credit card information to purchase a pass.

CLEAR Mobile

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If I didn’t reserve in advance, can I still use CLEAR Mobile?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

Yes! You can make a reservation day-of to access the CLEAR Mobile Lane. Visit our booking site and select today’s date for access. Existing CLEAR+ Members do not need to make a reservation—simply download the CLEAR App and show their QR code on the top right corner to access.

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Is the feedback survey required?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

We love feedback, and survey responses are important for us to understand what’s working with this service and how we could improve. If you do not submit feedback, we may remove eligibility for future CLEAR Concierge bookings.

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