FAQs

Everything you need to know about CLEAR, you can find on this page.

Enrollment

  • Who can become a CLEAR member?

    CLEAR welcomes US citizens and legal permanent residents 18 and older

    • Must have US Passport or US issued Permanent Resident or Alien Registration Card
    • CLEAR members must present a secondary ID: US Drivers License or a State Issued ID or a US Military or a Foreign Passport
    • All forms of identification must be valid, unexpired, not amended, and have a photo. Names must match on IDs.
    • Children under 18 can use the CLEARlane without a CLEAR card accompanied by a CLEAR family member.
  • How does CLEAR work?

    CLEAR is the fastest, most predictable way through airport security.  At participating airports, look for the CLEARlane at TSA security checkpoints. A CLEAR team member will greet you at our lane. Then just insert your CLEARcard into the kiosk, tap your finger and we’ll escort you straight to physical screening.  Easy and Fast!

  • How do I join CLEAR?

    Enrolling is completed in 2 easy steps:

    1. Register online or at one of our enrollment centers
    2. Visit us in person at one of our enrollment centers with your driver’s license and an unexpired/ unamended US Passport, US issued Permanent Resident Card or US issued Alien Registration Card (or other approved ID) to complete your enrollment. It only takes 5 minutes!
    3. Receive your CLEARcard in the mail in about 5-7 business days, ready to use on your next flight.

     

  • Why Join CLEAR?

    • CLEAR is the fastest, most predictable way through airport security.
    • CLEAR speeds members through security in less than 5 minutes.
    • CLEAR offers members exclusive discounts with our partner network.
    • CLEAR makes travel stress-free and easy.
    • CLEAR keeps families together and lets you add one family member for only $50 more. Kids under 18 can use the lane for free (no CLEARcard required)!

    Join CLEAR today

Former CLEARmembers

  • Will my old CLEARcard work?

    As long as your CLEARcard has your photo, it’s still good.

    If not, you need to order a replacement. Login to your account to order a new card (we’ve already got your photo on file!).

  • Former Members – Old CLEAR company

    It’s quick and easy to reactivate your account. Reactive here and update your account information. You will not need to provide biometrics again, since we have them on file. If you need a new CLEARcard, you can order one when you update your information.

    We are dedicated to our customers and strive to create the best experience for you. As a result, we will credit you the remaining time to your account. This time will be activated when you first use your CLEARcard or when we open in your home airport, whichever is first.

    Login to your account to see your remaining time.

  • Former members – Canceled memberships

    Do you want CLEAR back? Simply call customer service at 855-CLEARME (253-2763) M-F 9am-9pm EST. We will be happy to reactivate your account and order you a new card if you need one. You do not need to update your biometrics, as we have them on file.

General

  • How do I order a replacement CLEARcard?

    If you have misplaced or lost your CLEAR card you may order a new one from your online account page. Login to your account at clearme.com. Then, click “Yes, reorder a CLEARcard” on the right side of the account page.

  • How do I print my receipt?

    Once your credit card on file has been successfully charged for your CLEAR membership, you can print your most recent receipt from your account page. Login to your account at clearme.com and click “print receipt” on the right side.

  • How do I contact CLEAR?

    Media & Partnerships
    Corporate Sales
    Visit our Business page or
    email corpsales@clearme.com
    Privacy Matters
    Member Services
    Cancellations
    General Inquiries
    memberservices@clearme.com
    Call 1-855-CLEARme (253-2763)
    (Monday-Friday 9am-9pm EST)
    Mailing Address
    CLEAR
    595 Madison Avenue, 39th Floor
    New York, NY 10022
  • How do I inquire about careers at CLEAR?

    We’re hiring! CLEAR is growing fast and is alway looking for great people to join our team.  Click here to see available opportunities and apply.

  • What forms of payment are accepted?

    Visa is our preferred form of payment but we also accept Mastercard, Discover, and Amex credit and debit cards.

  • What is a CLEARlane?

    It is a designated lane at airport security checkpoints for CLEAR members.

Locations

  • Where can I use CLEAR?

    For information on CLEAR’s current and future locations and where to enroll, please see Where is CLEAR.

Membership

  • How do I log into my account?

    Visit clearme.com, click “Your Account” and then click Login.

  • How do I update my account information?

    Ensuring that the information on your CLEAR account is correct and up to date is essential. Current information allows us to serve you more efficiently. Updating this takes only a few minutes to do online. Login to your account and update any information (e.g. address, credit card, username, password, etc.). Use the “yes” “no” buttons to indicate the information to be updated. Note: this does not include name changes (Name changes must be processed in person).

  • I changed my name, how do I update my account?

    To update your name with CLEAR, you’ll need to visit an enrollment center. We will update your records and biometrics for your new CLEARcard.

    Please bring:

    • Your updated (renewed, not amended) US Passport or US issued Permanent Resident or Alien Registration Card
    • Your updated secondary ID: US Drivers License or a State Issued ID or a US Military or a Foreign Passport
    • All forms of identification must be valid, unexpired, not amended, and have a photo. Names on IDs must match.
  • How do I order a replacement CLEARcard?

    If you have misplaced or lost your CLEAR card you may order a new one from your online account page. Login to your account at clearme.com. Then, click “Yes, reorder a CLEARcard” on the right side of the account page.

  • How long does it take to receive my CLEARcard?

    You will receive your CLEARcard 7-10 days after you’ve completed your biometrics.

  • How do I activate my canceled membership?

    Do you want CLEAR back? Simply call customer service at 855-CLEARME (253-2763) M-F 9am-9pm EST. We will be happy to reactivate your account and order you a new card if you need one. You do not need to update your biometrics, as we have them on file.

  • How do I cancel my membership?

    Email cancel@clearme.com with your full name, member number (found at the bottom of any CLEAR emails), and the email address you used to register.

Pre-Check/ Global Entry

  • How do CLEAR and Global Entry Differ?

    CLEAR
    • CLEAR speeds members through airport security on departing flights
    Global Entry
    • Global Entry speeds passengers through US Border Control and Customs on arriving flights

    CLEAR and Global Entry are complementary, speedy services.

  • Where is CLEAR integrated with PreCheck?

    We are currently integrated with PreCheck in all of our CLEARlocations!  CLEAR members who are eligible for PreCheck now get the best of both worlds. You can use the CLEARlane as usual to avoid the long security lines. We’ll scan your boarding pass and bring you to the PreCheck screening lane (if eligible for that flight) where you can keep your shoes and belt on, etc.

     

Pricing

  • How much does CLEAR cost?

    The standard CLEAR membership is $179 per year (just $15 per month).
    Add a family member (over 18) for only $50.
    Children under 18 can use the CLEARlane with a CLEAR member for free (and
    without a CLEARcard!)

    We also strive to make your CLEAR membership as valuable as possible. To offer
    you attractive benefits, we’ve partnered with Regus, Hertz, Founders Card, and Visa
    Signature.

  • How do I add a family member?

    Once you are a CLEARmember, login to your account to access your Family code. Your family member can input this code into the Promo Code box during their enrollment.
    Remember: children under 18 can use the lane for free. No card required.

  • Corporate/ US Government discounts?

    CLEAR works with companies (big and small) to become a corporate benefit.
    Visit our business page to find out more.

Visa Signature

  • What Visa Signature cards are available?

    Search available cards at the Visa Signature site.

  • As a Visa Signature cardholder, you may also enjoy privileges like these:

    • Visa Signature Concierge: Visa Signature also provides complimentary Concierge service, featuring 24-hour assistance with travel planning, dinner reservations, and more.
    • Shopping: Visa Signature cardholders enjoy shopping discounts and offers at premium retailers from jewelry to apparel and electronics.
  • What are the benefits of the Visa Signature card?

    Visa Signature wants to reward cardholders with instant access to perks that do not have to be earned through points or miles. Learn more about all Visa Signature perks at visa.com/signature.

    The Visa Signature CLEAR offer is just one example of the dozens of perks you have access to with your Visa Signature card, including:

    • Travel: Visa Signature features incredible travel packages, savings, and upgrades from leading hotels, resorts, and cruises worldwide. Plus, Visa Signature provides exclusive benefits at a collection of over 900 of the world’s finest properties with the Visa Signature Luxury Collection.
    • Entertainment: Visa Signature cardholders enjoy exclusive movie ticket discounts at Fandango.
    • Fine Wine & Food: Entitles Visa Signature cardholders to world-class dining experiences and special offers. Plus, provides complimentary movie ticket discounts at over 70 wineries in Sonoma County.
    • Sports: Gives Visa Signature cardholders access to popular sporting events like the Sochi 2013 Olympic Games and premier golf benefits.
  • What is Visa Signature?

    Visa Signature is Visa’s line of premium reward credit cards. There are dozens of Visa Signature cards available, each offering rewards for card usage that can include airline miles, hotel points, cash back and more.

  • I am an existing CLEAR member, and I do have a Visa Signature card, but it’s not the card I have on file with CLEAR. What can I do?

    CLEAR members who have a Visa Signature card may access the Visa Signature offer of $119 ($60 off the automatic renewal rate) by contacting the CLEAR call center at 855-VISA-CLR (847-2257).

  • Can I use another credit or debit card to pay for this purchase?

    No, you must use your valid Visa Signature card to pay for this purchase in order to take advantage of the Visa Signature CLEAR offer.

  • Why am I receiving an error message?

    You may be receiving an error message for one or more of the following reasons:

    • You are not entering a valid US Visa Signature card number. Please try again or reach out to your bank to confirm that you are a Visa Signature cardholder.
    • You may have a new Visa Signature card that has not yet been added to our validation system. If you have just received your Visa Signature card, please contact Visa Signature Concierge at 800-953-7392 and a Concierge will assist you with your enrollment.
  • Why do I have to enter my credit card number on visa.clearme.com/signature before I finalize my purchase?

    Visa will use your 16-digit Visa Signature card number:

    • To validate that you are an eligible Visa Signature cardholder to redeem this offer (your card isn’t charged during this step)
    • To track your engagement with the CLEAR program so Visa can evaluate whether to offer more programs like this in the future.
  • How do I know if I have a Visa Signature card?

    There are a few easy ways:

    • Check your Visa credit card, if there’s a Signature logo, you’re qualified.
    • Enter your credit card number at visa.clearme.com/signature to validate your status – don’t worry, you’re not charged in this first step!
    • Contact your bank.
  • How do I participate in this offer?

    It’s quick and easy to become a CLEARmember.

    • Once you are verified, complete your online registration process at visa.clearme.com/signature.
    • Enter your Visa Signature card number to pay.
    • Complete your purchase and follow the instructions on your confirmation page to complete your enrollment and receive your CLEARcard.
  • What is this offer?

    Visa Signature is offering CLEAR membership to its cardholders. Visa has secured a 6-month free trial and discounted annual rate of $119 for all Signature holders.

    To register, visit visa.clearme.com/signature.

  • Who can become a CLEAR member?

    CLEAR welcomes US citizens and legal permanent residents 18 and older

    • Must have US Passport or US issued Permanent Resident or Alien Registration Card
    • CLEAR members must present a secondary ID: US Drivers License or a State Issued ID or a US Military or a Foreign Passport
    • All forms of identification must be valid, unexpired, not amended, and have a photo. Names must match on IDs.
    • Children under 18 can use the CLEARlane without a CLEAR card accompanied by a CLEAR family member.
  • How does CLEAR work?

    CLEAR is the fastest, most predictable way through airport security.  At participating airports, look for the CLEARlane at TSA security checkpoints. A CLEAR team member will greet you at our lane. Then just insert your CLEARcard into the kiosk, tap your finger and we’ll escort you straight to physical screening.  Easy and Fast!

  • How do I join CLEAR?

    Enrolling is completed in 2 easy steps:

    1. Register online or at one of our enrollment centers
    2. Visit us in person at one of our enrollment centers with your driver’s license and an unexpired/ unamended US Passport, US issued Permanent Resident Card or US issued Alien Registration Card (or other approved ID) to complete your enrollment. It only takes 5 minutes!
    3. Receive your CLEARcard in the mail in about 5-7 business days, ready to use on your next flight.

     

  • Why Join CLEAR?

    • CLEAR is the fastest, most predictable way through airport security.
    • CLEAR speeds members through security in less than 5 minutes.
    • CLEAR offers members exclusive discounts with our partner network.
    • CLEAR makes travel stress-free and easy.
    • CLEAR keeps families together and lets you add one family member for only $50 more. Kids under 18 can use the lane for free (no CLEARcard required)!

    Join CLEAR today

  • Will my old CLEARcard work?

    As long as your CLEARcard has your photo, it’s still good.

    If not, you need to order a replacement. Login to your account to order a new card (we’ve already got your photo on file!).

  • Former Members – Old CLEAR company

    It’s quick and easy to reactivate your account. Reactive here and update your account information. You will not need to provide biometrics again, since we have them on file. If you need a new CLEARcard, you can order one when you update your information.

    We are dedicated to our customers and strive to create the best experience for you. As a result, we will credit you the remaining time to your account. This time will be activated when you first use your CLEARcard or when we open in your home airport, whichever is first.

    Login to your account to see your remaining time.

  • Former members – Canceled memberships

    Do you want CLEAR back? Simply call customer service at 855-CLEARME (253-2763) M-F 9am-9pm EST. We will be happy to reactivate your account and order you a new card if you need one. You do not need to update your biometrics, as we have them on file.

  • How do I order a replacement CLEARcard?

    If you have misplaced or lost your CLEAR card you may order a new one from your online account page. Login to your account at clearme.com. Then, click “Yes, reorder a CLEARcard” on the right side of the account page.

  • How do I print my receipt?

    Once your credit card on file has been successfully charged for your CLEAR membership, you can print your most recent receipt from your account page. Login to your account at clearme.com and click “print receipt” on the right side.

  • How do I contact CLEAR?

    Media & Partnerships
    Corporate Sales
    Visit our Business page or
    email corpsales@clearme.com
    Privacy Matters
    Member Services
    Cancellations
    General Inquiries
    memberservices@clearme.com
    Call 1-855-CLEARme (253-2763)
    (Monday-Friday 9am-9pm EST)
    Mailing Address
    CLEAR
    595 Madison Avenue, 39th Floor
    New York, NY 10022
  • How do I inquire about careers at CLEAR?

    We’re hiring! CLEAR is growing fast and is alway looking for great people to join our team.  Click here to see available opportunities and apply.

  • What forms of payment are accepted?

    Visa is our preferred form of payment but we also accept Mastercard, Discover, and Amex credit and debit cards.

  • What is a CLEARlane?

    It is a designated lane at airport security checkpoints for CLEAR members.

  • Where can I use CLEAR?

    For information on CLEAR’s current and future locations and where to enroll, please see Where is CLEAR.

  • How do I log into my account?

    Visit clearme.com, click “Your Account” and then click Login.

  • How do I update my account information?

    Ensuring that the information on your CLEAR account is correct and up to date is essential. Current information allows us to serve you more efficiently. Updating this takes only a few minutes to do online. Login to your account and update any information (e.g. address, credit card, username, password, etc.). Use the “yes” “no” buttons to indicate the information to be updated. Note: this does not include name changes (Name changes must be processed in person).

  • I changed my name, how do I update my account?

    To update your name with CLEAR, you’ll need to visit an enrollment center. We will update your records and biometrics for your new CLEARcard.

    Please bring:

    • Your updated (renewed, not amended) US Passport or US issued Permanent Resident or Alien Registration Card
    • Your updated secondary ID: US Drivers License or a State Issued ID or a US Military or a Foreign Passport
    • All forms of identification must be valid, unexpired, not amended, and have a photo. Names on IDs must match.
  • How do I order a replacement CLEARcard?

    If you have misplaced or lost your CLEAR card you may order a new one from your online account page. Login to your account at clearme.com. Then, click “Yes, reorder a CLEARcard” on the right side of the account page.

  • How long does it take to receive my CLEARcard?

    You will receive your CLEARcard 7-10 days after you’ve completed your biometrics.

  • How do I activate my canceled membership?

    Do you want CLEAR back? Simply call customer service at 855-CLEARME (253-2763) M-F 9am-9pm EST. We will be happy to reactivate your account and order you a new card if you need one. You do not need to update your biometrics, as we have them on file.

  • How do I cancel my membership?

    Email cancel@clearme.com with your full name, member number (found at the bottom of any CLEAR emails), and the email address you used to register.

  • How do CLEAR and Global Entry Differ?

    CLEAR
    • CLEAR speeds members through airport security on departing flights
    Global Entry
    • Global Entry speeds passengers through US Border Control and Customs on arriving flights

    CLEAR and Global Entry are complementary, speedy services.

  • Where is CLEAR integrated with PreCheck?

    We are currently integrated with PreCheck in all of our CLEARlocations!  CLEAR members who are eligible for PreCheck now get the best of both worlds. You can use the CLEARlane as usual to avoid the long security lines. We’ll scan your boarding pass and bring you to the PreCheck screening lane (if eligible for that flight) where you can keep your shoes and belt on, etc.

     

  • How much does CLEAR cost?

    The standard CLEAR membership is $179 per year (just $15 per month).
    Add a family member (over 18) for only $50.
    Children under 18 can use the CLEARlane with a CLEAR member for free (and
    without a CLEARcard!)

    We also strive to make your CLEAR membership as valuable as possible. To offer
    you attractive benefits, we’ve partnered with Regus, Hertz, Founders Card, and Visa
    Signature.

  • How do I add a family member?

    Once you are a CLEARmember, login to your account to access your Family code. Your family member can input this code into the Promo Code box during their enrollment.
    Remember: children under 18 can use the lane for free. No card required.

  • Corporate/ US Government discounts?

    CLEAR works with companies (big and small) to become a corporate benefit.
    Visit our business page to find out more.

  • What Visa Signature cards are available?

    Search available cards at the Visa Signature site.

  • As a Visa Signature cardholder, you may also enjoy privileges like these:

    • Visa Signature Concierge: Visa Signature also provides complimentary Concierge service, featuring 24-hour assistance with travel planning, dinner reservations, and more.
    • Shopping: Visa Signature cardholders enjoy shopping discounts and offers at premium retailers from jewelry to apparel and electronics.
  • What are the benefits of the Visa Signature card?

    Visa Signature wants to reward cardholders with instant access to perks that do not have to be earned through points or miles. Learn more about all Visa Signature perks at visa.com/signature.

    The Visa Signature CLEAR offer is just one example of the dozens of perks you have access to with your Visa Signature card, including:

    • Travel: Visa Signature features incredible travel packages, savings, and upgrades from leading hotels, resorts, and cruises worldwide. Plus, Visa Signature provides exclusive benefits at a collection of over 900 of the world’s finest properties with the Visa Signature Luxury Collection.
    • Entertainment: Visa Signature cardholders enjoy exclusive movie ticket discounts at Fandango.
    • Fine Wine & Food: Entitles Visa Signature cardholders to world-class dining experiences and special offers. Plus, provides complimentary movie ticket discounts at over 70 wineries in Sonoma County.
    • Sports: Gives Visa Signature cardholders access to popular sporting events like the Sochi 2013 Olympic Games and premier golf benefits.
  • What is Visa Signature?

    Visa Signature is Visa’s line of premium reward credit cards. There are dozens of Visa Signature cards available, each offering rewards for card usage that can include airline miles, hotel points, cash back and more.

  • I am an existing CLEAR member, and I do have a Visa Signature card, but it’s not the card I have on file with CLEAR. What can I do?

    CLEAR members who have a Visa Signature card may access the Visa Signature offer of $119 ($60 off the automatic renewal rate) by contacting the CLEAR call center at 855-VISA-CLR (847-2257).

  • Can I use another credit or debit card to pay for this purchase?

    No, you must use your valid Visa Signature card to pay for this purchase in order to take advantage of the Visa Signature CLEAR offer.

  • Why am I receiving an error message?

    You may be receiving an error message for one or more of the following reasons:

    • You are not entering a valid US Visa Signature card number. Please try again or reach out to your bank to confirm that you are a Visa Signature cardholder.
    • You may have a new Visa Signature card that has not yet been added to our validation system. If you have just received your Visa Signature card, please contact Visa Signature Concierge at 800-953-7392 and a Concierge will assist you with your enrollment.
  • Why do I have to enter my credit card number on visa.clearme.com/signature before I finalize my purchase?

    Visa will use your 16-digit Visa Signature card number:

    • To validate that you are an eligible Visa Signature cardholder to redeem this offer (your card isn’t charged during this step)
    • To track your engagement with the CLEAR program so Visa can evaluate whether to offer more programs like this in the future.
  • How do I know if I have a Visa Signature card?

    There are a few easy ways:

    • Check your Visa credit card, if there’s a Signature logo, you’re qualified.
    • Enter your credit card number at visa.clearme.com/signature to validate your status – don’t worry, you’re not charged in this first step!
    • Contact your bank.
  • How do I participate in this offer?

    It’s quick and easy to become a CLEARmember.

    • Once you are verified, complete your online registration process at visa.clearme.com/signature.
    • Enter your Visa Signature card number to pay.
    • Complete your purchase and follow the instructions on your confirmation page to complete your enrollment and receive your CLEARcard.
  • What is this offer?

    Visa Signature is offering CLEAR membership to its cardholders. Visa has secured a 6-month free trial and discounted annual rate of $119 for all Signature holders.

    To register, visit visa.clearme.com/signature.

Sign Up Now

Sign up in time for your next flight.

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