FAQs

Everything you need to know about CLEAR.

Enrollment

  • Who can become a CLEAR member?

    CLEAR welcomes US citizens and legal permanent residents 18 and older:

    • In order to enroll, you must have one of the following forms of photo identification: US Driver’s License, US Passport, US Passport Card, US-issued Permanent Resident Card, State Issued ID, or US Military ID.
    • All forms of identification must be valid, unexpired, not amended, and have a photo.
    • Children under 18 can use the CLEARlane for free when accompanied by a CLEAR family member. No enrollment is required for the child.

    Return to Top

  • How does CLEAR work?

    CLEAR is the fastest, most predictable way through airport security.  At participating airports, look for the CLEARlane at TSA security checkpoints. A CLEAR team member will greet you at our lane. Just scan your boarding pass, tap your finger and we’ll escort you straight to physical screening. Easy and Fast!

    If you are PreCheck eligible, visit the CLEARlane and verify your identity. We will read your PreCheck eligibility and the ambassador helping you will escort you to the PreCheck expedited screening lanes. Return to Top

  • How do I join CLEAR?

    Enrolling is easy!

    1. Begin the process by registering online or at one of our enrollment centers.
    2. Then, visit us in person at one of our enrollment centers with your driver’s license (or other approved ID). It only takes 5 minutes to complete!

    Once registration is complete, you can use the CLEARlane immediately and speed through airport security immediately and for the duration of your membership. Return to Top

  • Why Join CLEAR?

    • CLEAR is the fastest, most predictable way through airport security.
    • CLEAR speeds members through security in less than 5 minutes.
    • CLEAR offers members exclusive discounts with our partner network.
    • CLEAR makes travel stress-free and easy.
    • CLEAR keeps families together and lets you add one family member for only $50 more. Kids under 18 can use the lane for free!

    Join CLEAR today Return to Top

Former CLEARmembers

  • Former Members – Old CLEAR company

    It’s quick and easy to reactivate your account. Reactive and update your account information. You will not need to re-enroll in person. Since we no longer use CLEARcards there is no need to wait for an updated CLEARcard. Once you reactivate online you are ready to speed through our lanes.

    We are dedicated to our customers and strive to create the best experience for you. As a result, we will credit you the remaining time to your account. This time will be activated when you first use your CLEARcard or when we open in your home airport, whichever is first.

    Login to your account to see your remaining time. Return to Top

  • Former members – Canceled memberships

    Do you want CLEAR back? Simply call customer service at 855-CLEARME (253-2763) M-F 9am-9pm EST. We will be happy to reactivate your account — you do not need to update your biometrics as we have them on file. Return to Top

General

  • Does the name on my CLEAR Account need to match the name on my boarding pass?

    Yes. In compliance with airport security and safety regulations, and in order to use our CLEARlanes, the name on your boarding pass must match the name on your account. To ensure a seamless experience when using CLEAR, please remember to book your travel using the name on your CLEAR account. Return to Top

  • How do I order a replacement CLEARcard?

    We no longer use CLEARcards so there is no need for a replacement CLEARcard. Active members only need their boarding pass to use the CLEARlane. Return to Top

  • How do I print my receipt?

    Once your credit card on file has been successfully charged for your CLEAR membership, you can print your most recent receipt from your account page. Login to your account at clearme.com and click “print receipt” on the right side. Return to Top

  • How do I contact CLEAR?

    Media & Partnerships
    Corporate Sales
    Visit our Business page or
    email corpsales@clearme.com
    Privacy Matters
    Member Services
    Cancellations
    General Inquiries
    memberservices@clearme.com
    Call 1-855-CLEARme (253-2763)
    (Monday-Friday 9am-9pm EST)
    Mailing Address
    CLEAR
    730 Fifth Avenue, Suite 600
    New York, NY 10019

    Return to Top

  • How do I inquire about careers at CLEAR?

    We’re hiring! CLEAR is growing fast and is always looking for great people to join our team.  Visit our Careers page to see available opportunities and apply. Return to Top

  • What forms of payment are accepted?

    We accept Visa, Mastercard, Discover, and American Express credit and debit cards. Return to Top

  • What is a CLEARlane?

    It is a designated lane at airport security checkpoints for CLEAR members. Return to Top

Locations

  • Where can I use CLEAR?

    For information on CLEAR’s current and future locations and where to enroll, please see Where is CLEAR.

    Return to Top

Membership

  • How do I log into my account?

    Visit clearme.com, click “Your Account” and then click Login. Return to Top

  • How do I update my account information?

    Ensuring that the information on your CLEAR account is correct and up to date is essential. Current information allows us to serve you more efficiently. Updating this takes only a few minutes to do online. Login to your account and update any information (e.g. address, credit card, username, password, etc.). Use the “yes” “no” buttons to indicate the information to be updated. Note: this does not include name changes (Name changes must be processed in person). Return to Top

  • I changed my name, how do I update my account?

    To update your name with CLEAR, you’ll need to visit an enrollment center. We will update your account records and biometrics.

    Please bring your updated (renewed, not amended) ID.

    • Your ID must be one of the following: US Driver’s License, US Passport, US issued Permanent Resident Card, State Issued ID, or US Military ID.
    • All forms of identification must be valid, unexpired, not amended, and have a photo.

    Return to Top

  • How do I order a replacement CLEARcard?

    We no longer use CLEARcards so there is no need for a replacement CLEARcard. Active members only need their boarding pass to use the CLEARlane. Return to Top

  • How do I activate my canceled membership?

    Do you want CLEAR back? Simply call customer service at 855-CLEARME (253-2763) M-F 9am-9pm EST. We will be happy to reactivate your account — you do not need to update your biometrics as we have them on file. Return to Top

  • How do I cancel my membership?

    Email cancel@clearme.com with your full name, member number (found at the bottom of any CLEAR emails), and the email address you used to register. You can also call 1-855-CLEARme (253-2763). Return to Top

Pre-Check/ Global Entry

  • How do CLEAR and Global Entry Differ?

    CLEAR
    • CLEAR speeds members through airport security on departing flights
    Global Entry
    • Global Entry speeds passengers through US Border Control and Customs on arriving flights

    CLEAR and Global Entry are complementary, speedy services.

    Return to Top

  • Where is CLEAR integrated with PreCheck?

    We are currently integrated with PreCheck in all of our CLEARlocations!  CLEAR members who are eligible for PreCheck now get the best of both worlds. You can use the CLEARlane as usual to avoid the long security lines. We’ll scan your boarding pass and bring you to the PreCheck screening lane (if eligible for that flight) where you can keep your shoes and belt on, etc. Return to Top

Pricing

  • How much does CLEAR cost?

    The standard CLEAR membership is $179 per year (just $15 per month).
    Add a family member (over 18) for only $50.
    Children under 18 can use the CLEARlane with a CLEAR member for free!

    We also strive to make your CLEAR membership as valuable as possible. To offer you attractive benefits, we’ve partnered with great brands like TripIt and Hertz. Return to Top

  • How do I add a family member?

    Once you are a CLEARmember, login to your account to access your Family code. Your family member can input this code into the Promo Code box during their enrollment.
    Remember: children under 18 can use the lane for free when accompanied by a CLEARmember. Return to Top

  • Corporate/ US Government discounts?

    CLEAR works with companies (big and small) to become a corporate benefit.
    Visit our business page to find out more. Return to Top

  • Who can become a CLEAR member?

    CLEAR welcomes US citizens and legal permanent residents 18 and older:

    • In order to enroll, you must have one of the following forms of photo identification: US Driver’s License, US Passport, US Passport Card, US-issued Permanent Resident Card, State Issued ID, or US Military ID.
    • All forms of identification must be valid, unexpired, not amended, and have a photo.
    • Children under 18 can use the CLEARlane for free when accompanied by a CLEAR family member. No enrollment is required for the child.

    Return to Top

  • How does CLEAR work?

    CLEAR is the fastest, most predictable way through airport security.  At participating airports, look for the CLEARlane at TSA security checkpoints. A CLEAR team member will greet you at our lane. Just scan your boarding pass, tap your finger and we’ll escort you straight to physical screening. Easy and Fast!

    If you are PreCheck eligible, visit the CLEARlane and verify your identity. We will read your PreCheck eligibility and the ambassador helping you will escort you to the PreCheck expedited screening lanes. Return to Top

  • How do I join CLEAR?

    Enrolling is easy!

    1. Begin the process by registering online or at one of our enrollment centers.
    2. Then, visit us in person at one of our enrollment centers with your driver’s license (or other approved ID). It only takes 5 minutes to complete!

    Once registration is complete, you can use the CLEARlane immediately and speed through airport security immediately and for the duration of your membership. Return to Top

  • Why Join CLEAR?

    • CLEAR is the fastest, most predictable way through airport security.
    • CLEAR speeds members through security in less than 5 minutes.
    • CLEAR offers members exclusive discounts with our partner network.
    • CLEAR makes travel stress-free and easy.
    • CLEAR keeps families together and lets you add one family member for only $50 more. Kids under 18 can use the lane for free!

    Join CLEAR today Return to Top

  • Former Members – Old CLEAR company

    It’s quick and easy to reactivate your account. Reactive and update your account information. You will not need to re-enroll in person. Since we no longer use CLEARcards there is no need to wait for an updated CLEARcard. Once you reactivate online you are ready to speed through our lanes.

    We are dedicated to our customers and strive to create the best experience for you. As a result, we will credit you the remaining time to your account. This time will be activated when you first use your CLEARcard or when we open in your home airport, whichever is first.

    Login to your account to see your remaining time. Return to Top

  • Former members – Canceled memberships

    Do you want CLEAR back? Simply call customer service at 855-CLEARME (253-2763) M-F 9am-9pm EST. We will be happy to reactivate your account — you do not need to update your biometrics as we have them on file. Return to Top

  • Does the name on my CLEAR Account need to match the name on my boarding pass?

    Yes. In compliance with airport security and safety regulations, and in order to use our CLEARlanes, the name on your boarding pass must match the name on your account. To ensure a seamless experience when using CLEAR, please remember to book your travel using the name on your CLEAR account. Return to Top

  • How do I order a replacement CLEARcard?

    We no longer use CLEARcards so there is no need for a replacement CLEARcard. Active members only need their boarding pass to use the CLEARlane. Return to Top

  • How do I print my receipt?

    Once your credit card on file has been successfully charged for your CLEAR membership, you can print your most recent receipt from your account page. Login to your account at clearme.com and click “print receipt” on the right side. Return to Top

  • How do I contact CLEAR?

    Media & Partnerships
    Corporate Sales
    Visit our Business page or
    email corpsales@clearme.com
    Privacy Matters
    Member Services
    Cancellations
    General Inquiries
    memberservices@clearme.com
    Call 1-855-CLEARme (253-2763)
    (Monday-Friday 9am-9pm EST)
    Mailing Address
    CLEAR
    730 Fifth Avenue, Suite 600
    New York, NY 10019

    Return to Top

  • How do I inquire about careers at CLEAR?

    We’re hiring! CLEAR is growing fast and is always looking for great people to join our team.  Visit our Careers page to see available opportunities and apply. Return to Top

  • What forms of payment are accepted?

    We accept Visa, Mastercard, Discover, and American Express credit and debit cards. Return to Top

  • What is a CLEARlane?

    It is a designated lane at airport security checkpoints for CLEAR members. Return to Top

  • Where can I use CLEAR?

    For information on CLEAR’s current and future locations and where to enroll, please see Where is CLEAR.

    Return to Top

  • How do I log into my account?

    Visit clearme.com, click “Your Account” and then click Login. Return to Top

  • How do I update my account information?

    Ensuring that the information on your CLEAR account is correct and up to date is essential. Current information allows us to serve you more efficiently. Updating this takes only a few minutes to do online. Login to your account and update any information (e.g. address, credit card, username, password, etc.). Use the “yes” “no” buttons to indicate the information to be updated. Note: this does not include name changes (Name changes must be processed in person). Return to Top

  • I changed my name, how do I update my account?

    To update your name with CLEAR, you’ll need to visit an enrollment center. We will update your account records and biometrics.

    Please bring your updated (renewed, not amended) ID.

    • Your ID must be one of the following: US Driver’s License, US Passport, US issued Permanent Resident Card, State Issued ID, or US Military ID.
    • All forms of identification must be valid, unexpired, not amended, and have a photo.

    Return to Top

  • How do I order a replacement CLEARcard?

    We no longer use CLEARcards so there is no need for a replacement CLEARcard. Active members only need their boarding pass to use the CLEARlane. Return to Top

  • How do I activate my canceled membership?

    Do you want CLEAR back? Simply call customer service at 855-CLEARME (253-2763) M-F 9am-9pm EST. We will be happy to reactivate your account — you do not need to update your biometrics as we have them on file. Return to Top

  • How do I cancel my membership?

    Email cancel@clearme.com with your full name, member number (found at the bottom of any CLEAR emails), and the email address you used to register. You can also call 1-855-CLEARme (253-2763). Return to Top

  • How do CLEAR and Global Entry Differ?

    CLEAR
    • CLEAR speeds members through airport security on departing flights
    Global Entry
    • Global Entry speeds passengers through US Border Control and Customs on arriving flights

    CLEAR and Global Entry are complementary, speedy services.

    Return to Top

  • Where is CLEAR integrated with PreCheck?

    We are currently integrated with PreCheck in all of our CLEARlocations!  CLEAR members who are eligible for PreCheck now get the best of both worlds. You can use the CLEARlane as usual to avoid the long security lines. We’ll scan your boarding pass and bring you to the PreCheck screening lane (if eligible for that flight) where you can keep your shoes and belt on, etc. Return to Top

  • How much does CLEAR cost?

    The standard CLEAR membership is $179 per year (just $15 per month).
    Add a family member (over 18) for only $50.
    Children under 18 can use the CLEARlane with a CLEAR member for free!

    We also strive to make your CLEAR membership as valuable as possible. To offer you attractive benefits, we’ve partnered with great brands like TripIt and Hertz. Return to Top

  • How do I add a family member?

    Once you are a CLEARmember, login to your account to access your Family code. Your family member can input this code into the Promo Code box during their enrollment.
    Remember: children under 18 can use the lane for free when accompanied by a CLEARmember. Return to Top

  • Corporate/ US Government discounts?

    CLEAR works with companies (big and small) to become a corporate benefit.
    Visit our business page to find out more. Return to Top

Sign Up Now

Sign up in time for your next flight.

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