CLEAR Support

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Who is eligible to use CLEAR Perks?

CLEAR Perks
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All CLEAR+ Members have access to CLEAR Perks. Not a CLEAR+
Member? Enroll today.

How do I get connected to CLEAR Scout?

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What if my item is not found?

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Our dedicated CLEAR Ambassadors will work tirelessly to help search for your item and keep you up-to-date by text or phone call. 
While we cannot guarantee that your item will still be there, we will do everything we can to find it and return it to you—including searching where you last saw it, retracing your steps, and checking airport lost-and-found.

How do I log in to clearme.com?

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To log into my.clearme.com, use the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account.

How do I use the CLEAR app?

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Sign in using the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account. Use the CLEAR App to track your flights and know exactly when to leave for the airport, find CLEAR locations near you, get access to CLEAR Lanes for expedited entry at stadiums and arenas, and create a CLEAR ID to use as your digital ID at TSA checkpoints nationwide.

How does CLEAR+ interact with TSA’s identity verification equipment (CAT)?

CLEAR+ Membership
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Where TSA’s Credential Authentication Technology (CAT2) is available, CLEAR will ask for consent before digitally providing information from your ID to TSA when you go through the Lane, ensuring a secure and seamless verification. Learn more about CAT2 here.

How do I reactivate my CLEAR+ Membership?

CLEAR+ Membership
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Reactivate your CLEAR+ Membership in these simple steps:

  • Go to my.clearme.com
  • Log in to your account
  • Click "Upgrade”
  • Continue through the checkout and agree to the terms and conditions
  • You’re all set! You can now use CLEAR+ the next time you travel.

Can I opt out of using the EnVe Pod?

CLEAR+ Membership
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To use the CLEAR+ Lane, you will need to verify with your face. CLEAR is always opt-in—if you don’t want to verify with your face, we can direct you to another way through airport security.

Interested in becoming a CLEAR Perks Partner?

CLEAR Perks
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Please let us know here.

Have an idea for a new Perks partner?

CLEAR Perks
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Please let us know here.

What information is sent to TSA when I use CLEAR+?

Privacy & Trust
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TSA Privacy Act Notice

Should you choose to participate, CLEAR, a Registered Traveler provider, will provide your data to TSA every time you travel using CLEAR at the airport. If participating in CLEAR eGates, CLEAR will automatically provide TSA with your CLEAR eGate photo, ID photo used to enroll, and identity information, as well as certain information from your boarding pass. If participating in RT CAT Transmission, CLEAR will automatically provide TSA with your ID photo used to enroll and identity information. Your photo is deleted after verifying your identity.

TSA will use your data for the purposes of identity verification and enhancing transportation security under the authority of the Aviation and Transportation Security Act. TSA may share information that you provide with CBP, DHS S&T, or others as necessary under the published System of Records Notice (SORN) - DHS/TSA-001 Transportation Security Enforcement Record System or DHS/TSA-019 Secure Flight Records, as applicable.

If you choose not to participate, you will be required to present a valid identification at the airport checkpoint in order to travel.

For more information on DHS/TSA Privacy policies or to view the Privacy Impact Assessment and SORN, please see the DHS Privacy website.

For more information on acceptable identification at the TSA checkpoint, please visit www.tsa.gov/travel/security-screening/identification.

What are CLEAR eGates, and how do they work?

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CLEAR is bringing eGates to U.S. airports for the first time ever—an innovative, automated technology that strengthens security and enhances the customer journey. Simply scan your boarding pass when you enter the CLEAR+ Lane and walk straight up to the eGate, where you will verify with our face-first technology. Then, go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

Where are eGates available?

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CLEAR eGates are currently rolling out across our nationwide network. Verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

Do I need to be a CLEAR+ Member to use CLEAR eGates?

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Yes, eGates are exclusive to CLEAR+ Members. Verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

Can families access CLEAR eGates?

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Today, minors traveling with Members cannot use eGates, but they are still able to access the CLEAR+ Lane for a frictionless experience.

Can I still go through the CLEAR+ Lane if I don’t want to use the CLEAR eGate?

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Yes, using the eGate is entirely optional. CLEAR+ Members who don’t want to use the eGate can continue verifying face-first with CLEAR EnVe Pods. CLEAR+ Members who do want to use the eGate can verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

What biometric data do CLEAR eGates use?

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Only you provide the images and biometrics we use, and they are only used for the services you signed up for. CLEAR eGates use facial biometrics to verify You Are YOU.

Can I opt out of using CLEAR eGates?

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Yes, using the eGate is entirely optional. CLEAR+ Members who don’t want to use the eGate can continue verifying face-first with CLEAR EnVe Pods. CLEAR+ Members who do want to use the eGate can verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium. CLEAR is always opt-in—if you don’t want to verify with your face, we can direct you to another way through airport security.

Will eGates make the CLEAR+ experience faster?

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Yes! CLEAR+ Members can now verify even faster with our new eGates.

Which international passports are accepted for CLEAR+ enrollment?

CLEAR+ Membership
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You can enroll in CLEAR+ with a passport from:

  • The United States
  • Andorra
  • Australia
  • Austria
  • Belgium
  • Brunei
  • Canada
  • Chile
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • San Marino
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • The United Kingdom

What are the special rates for Atmos Rewards members?

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All Atmos Rewards members can enroll in CLEAR+ at a discounted rate of $199/yr. 

Atmos status holders receive 1,500 miles for enrolling in CLEAR+ for the first time at the $199 rate, and 1,250 miles for renewing/reinstating their CLEAR+ accounts at the $199 rate.

What if I enrolled in CLEAR+ on HawaiianMiles pricing?

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If you enrolled in CLEAR+ on HawaiianMiles pricing, your pricing will continue to be honored for the remainder of your 2025 billing cycle. If you experience any issues you may contact our Member Care team at Memberservices@clearme.com.

How do I enroll in TSA PreCheck® through CLEAR?

TSA PreCheck® through CLEAR
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TSA PreCheck® enrollment provided by CLEAR makes it easy to sign up for the TSA PreCheck® Application Program. Get started online by selecting your plan and following instructions. Complete your enrollment at the nearest participating CLEAR location. No appointment necessary!

What is REAL ID?

CLEAR+ Membership
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A REAL ID is a federally compliant form of identification that’s required for domestic flights starting on May 7, 2025.

What is My Health Record NY?

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My Health Record NY is a secure online service for anyone who has received care in New York State. You can find your information in My Health Record NY if your provider shares data with Healthix (the New York City/Long Island Health Information Exchange) or Hixny (the HEI serving the greater Capital Region).

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