CLEAR Support

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I have a brokerage account somewhere else. How can I transfer my assets to Public?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Initiating a transfer is simple, and you can even receive a bonus in your account based on the amount you transfer. Transferring through ACATS from one brokerage to another allows you to move the full or whole shares in your portfolio. You won’t need to sell the stocks before transferring, which means you won’t incur a potential tax obligation.* Start the process at public.com/transfer-account. Public’s terms and conditions apply.

Partners
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What are CLEAR Perks?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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CLEAR Perks is a set of benefits exclusive to CLEAR+ Members
that help you win the day of travel. We have curated a suite of offers from partners that help through every step of the journey.

CLEAR Perks
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Who is eligible to use CLEAR Perks?

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Can Use YYZ EXPRESS

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All CLEAR+ Members have access to CLEAR Perks. Not a CLEAR+
Member? Enroll today.

CLEAR Perks
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How do I get connected to CLEAR Scout?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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What if my item is not found?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Our dedicated CLEAR Ambassadors will work tirelessly to help search for your item and keep you up-to-date by text or phone call. 
While we cannot guarantee that your item will still be there, we will do everything we can to find it and return it to you—including searching where you last saw it, retracing your steps, and checking airport lost-and-found.

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How do I log in to clearme.com?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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To log into my.clearme.com, use the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account.

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How do I use the mobile app?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Sign in using the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account.

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How does CLEAR+ interact with TSA’s identity verification equipment (CAT)?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Where TSA’s Credential Authentication Technology (CAT2) is available, CLEAR will ask for consent before digitally providing information from your ID to TSA when you go through the Lane, ensuring a secure and seamless verification. Learn more about CAT2 here.

CLEAR+ Membership
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How do I reactivate my CLEAR+ Membership?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Reactivate your CLEAR+ Membership in these simple steps:

  • Go to my.clearme.com
  • Log in to your account
  • Click "Upgrade”
  • Continue through the checkout and agree to the terms and conditions
  • You’re all set! You can now use CLEAR+ the next time you travel.
CLEAR+ Membership
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Can I opt out of using the EnVe Pod?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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To use the CLEAR+ Lane, you will need to verify with your face. CLEAR is always opt-in—if you don’t want to verify with your face, we can direct you to another way through airport security.

CLEAR+ Membership
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Interested in becoming a CLEAR Perks Partner?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Please let us know here.

CLEAR Perks
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Have an idea for a new Perks partner?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Please let us know here.

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How do I enroll in TSA PreCheck® through CLEAR?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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TSA PreCheck® enrollment provided by CLEAR makes it easy to sign up for the TSA PreCheck® Application Program. Get started online by selecting your plan and following instructions. Complete your enrollment at the nearest participating CLEAR location. No appointment necessary!

TSA PreCheck® through CLEAR
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What is REAL ID?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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A REAL ID is a federally compliant form of identification that’s required for domestic flights starting on May 7, 2025.

CLEAR+ Membership
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What is My Health Record NY?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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My Health Record NY is a secure online service for anyone who has received care in New York State. You can find your information in My Health Record NY if your provider shares data with Healthix (the New York City/Long Island Health Information Exchange) or Hixny (the HEI serving the greater Capital Region).

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What is the EnVe Pod?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Our new EnVe Pods verify your face, instead of your eyes or fingers, for an even faster verification. We will be introducing our EnVe Pods across our nationwide network through 2025.

CLEAR+ Membership
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Do I need a REAL ID?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Beginning May 7, 2025, every air traveler 18 years and older will need a REAL ID-compliant driver’s license, Enhanced Driver’s License, or another acceptable form of ID to fly within the U.S.

CLEAR+ Membership
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Is My Health Record NY free?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Yes, My Health Record NY is a free service provided by Healthix and Hixny.

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Is there a fee associated with CLEAR Concierge?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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CLEAR Concierge is offered for an additional charge. Please refer to the booking page for more details.

CLEAR Perks
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How does face-first verification work?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Our EnVe Pods have a high-resolution, wide-angle camera that will be able to verify with face-first technology. CLEAR+ Members will now be able to verify with their face, instead of eyes or fingers, for an even faster verification.

CLEAR+ Membership
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What do I need to verify with CLEAR?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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To verify with CLEAR, simply log in to your CLEAR account and snap a quick photo.

Not a CLEAR Member? Create your free CLEAR account with My Health Record NY. You will need your government-issued ID and a cell phone with a front-facing camera. If you don’t have these, contact My Health Record NY for alternative ways to verify you are you.

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Do you need TSA PreCheck® to use CLEAR Concierge?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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This service is available regardless of whether you have TSA PreCheck® or standard screening on your boarding pass. If travelers in your group have different types of screening, our Ambassador will share the best options to keep everyone moving.

CLEAR Perks
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How do I know if my airport has the EnVe Pod?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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You can ask a CLEAR Ambassador! We’re introducing our new EnVe Pods across our nationwide network through 2025, so you might only see them in select airports.

CLEAR+ Membership
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How long will it take for my Known Traveler Number (KTN) to arrive so I can use the TSA PreCheck® lanes?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Most TSA PreCheck® applicants receive their KTN in 3-5 days, though some applications can take up to 60 days. TSA PreCheck® applicants will receive notice of their approval status and KTN by email or phone. You can also check your status on our website at tsaprecheckbyclear.tsa.dhs.gov or contact customer support via phone (1-888-831-9070) or email (CLEARCustomerSupport@tsa.dhs.gov). Be sure to add your KTN in the appropriate field when booking your airline reservations.

TSA PreCheck® through CLEAR
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Where do I meet my CLEAR Ambassador?

How CLEAR Plus Members
Can Use YYZ EXPRESS

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Your Ambassador will coordinate a meeting point with you before you arrive at the airport via text message. They’ll try to meet you where you’ll be arriving to help you along the fastest way through the airport.

CLEAR Perks
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clear+ account self service

Starting May 7, 2025, you must bring a REAL ID-compliant document to fly. Upload your passport to the CLEAR App today to be REAL ID ready.