CLEAR Support

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How is my data used to ‘Verify with CLEAR’ on LinkedIn?

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CLEAR will share only the data you consent to share with LinkedIn, in accordance with our privacy policy. CLEAR will maintain this information within your CLEAR account, but the information itself will not be visible on your LinkedIn profile.

Partners
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What should I do if I'm having trouble with my verification?

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Contact CLEAR Member Care. We can troubleshoot and set up your account so you can submit new images of your biometrics if needed.

Privacy & Trust
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What is your refund policy for CLEAR+ Membership?

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CLEAR+ Members can downgrade their Membership at any time. If you cancel within the first sixty (60) days of the date you were charged for your current CLEAR+ Membership, you will receive a full refund for that term but will no longer be permitted to use our airport Lanes as of the date of your cancellation.  If you cancel your CLEAR+ Membership more than sixty (60) days from the date on which you were charged, your account will be scheduled not to renew upon the expiration of the then-current term of your CLEAR+ Membership. CLEAR+ Members on a trial will not be charged as long as they cancel before the last day of their trial.

CLEAR+ Membership
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How do I update my account information to keep using CLEAR+?

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Email or Phone Number

  • Reach out to Member Care via chat, email, or call (855) 253-2763, and we would be happy to help you update your account.

Family Plan or Billing

Name or ID

  • ‍Visit a CLEAR airport location and a CLEAR Ambassador will be happy to assist.
  • Bring a valid, unexpired, non-amended photo ID (U.S. driver’s license, state-issued ID, or a passport from the U.S., Canada, the UK, Australia, or New Zealand).

Linking Partner Accounts

  • Reach out to Member Care via chat, email, or call (855) 253-2763, and we would be happy to help you update your account.
CLEAR+ Membership
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Do you have to be an airport member to use a platform solution?

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You do not need to be a CLEAR+ Member to access the CLEAR network. Users simply follow a few simple steps to verify their identity with CLEAR. To learn more, head to identity.clearme.com.

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Who can become a CLEAR+ Member?

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Individuals 18 years of age and older can enroll in CLEAR+. To enroll, you must have one of the following forms of ID:

  • U.S. driver's license (must be REAL ID-compliant)
  • State issued ID (must be REAL ID-compliant)
  • Passport from the U.S., Canada, the UK, Australia, or New Zealand

All forms of identification must be valid, unexpired, not amended, and have a photo.

Kids 17 and under can join you in the CLEAR+ Lane for free—no enrollment needed.

CLEAR+ Members save 4 hours per year on average. Join CLEAR+ today!

CLEAR+ Membership
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What are the different ways the CLEAR platform can be integrated?

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With multiple identity proofing and integration solutions, choose between CLEAR Mobile Web, iOS, and Android SDK to easily integrate CLEAR’s technology within your existing digital and physical experiences. To learn more, head to identity.clearme.com.

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Can my friends or family use the CLEAR+ Lane with me?

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Yes! Kids 17 and under can always join you for free—no Membership needed. Add your friends or family members simply by logging in to your account and add up to 3 adults for $125 each.

CLEAR+ Members save 4 hours per year on average. Join CLEAR+ today!

CLEAR+ Membership
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¿Necesita ayuda?

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Comuníquese con CLEAR Member Care enviando un correo electrónico aquí.

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Besoin de soutien?

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Veuillez contacter notre service client en envoyant un e-mail à ici.

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How long does it take to enroll in CLEAR+ at the airport?

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Airport enrollments only take a few minutes. An Ambassador will scan your ID and take your photo, then you'll answer a few security questions to complete enrollment. You can then access CLEAR+ Lanes when you travel.

CLEAR+ Members save 4 hours per year on average. Join CLEAR+ today!

CLEAR+ Membership
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What is NextGen Identity+ and how does it work?

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CLEAR’s NextGen Identity+ is the highest fidelity digital identity, unlocking physical and digital experiences for our Members in the airport and beyond. We are excited about the even more predictable, frictionless experience that NextGen Identity+ will unlock for our Members and the enhanced security it provides.

CLEAR+ Membership
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What is CLEAR Mobile?

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CLEAR Mobile delivers predictable airport security for travelers by accessing a dedicated lane at airport security, simply by showing a QR code. Free to CLEAR+ Members, the CLEAR Mobile Lanes are available to all travelers by purchasing a day pass—valid for 24 hours.

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How do I use the CLEAR Mobile Lane?

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Using CLEAR Mobile is easy: Simply show your QR code for a more predictable way through airport security. CLEAR+ Members enjoy unlimited access to the new CLEAR Mobile Lanes by downloading the CLEAR App and showing their QR code at the entrance—at no additional cost. If you're not a CLEAR+ Member, you can purchase a one-time pass issued via email. Make sure to have your QR code ready to scan when you arrive at the airport.

CLEAR Mobile
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Is CLEAR Mobile the same as CLEAR+?

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CLEAR Mobile is a different experience than CLEAR+. It delivers the same quick access that CLEAR is known for, but instead requires a QR code for access. CLEAR+ Members can get their QR code for free on the CLEAR App, while non CLEAR+ Members can purchase a one-time pass. Importantly, CLEAR Mobile does not verify your identity so have your ID and boarding pass handy.

CLEAR Mobile
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Where are the new CLEAR Mobile Lanes located?

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For information on where to find CLEAR Mobile Lanes, follow the link here.

CLEAR Mobile
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Is CLEAR Mobile free?

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The CLEAR Mobile Lane is free for CLEAR+ Members. For non CLEAR+ Members, a QR is available for purchase—valid for 24 hours.

CLEAR Mobile
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Can I use CLEAR Lane if I have TSA PreCheck®?

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Access to TSA PreCheck® from CLEAR Mobile Lanes varies by airport. Please visit the location page to determine if TSA PreCheck® is available.

CLEAR Mobile
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Do I have to arrive at a specific time to use the CLEAR Mobile Lane?

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No specific arrival time needed—a purchased pass gives travelers access to the CLEAR Mobile Lane on a specific date. CLEAR+ Members get on-demand access by simply showing their QR code in the CLEAR App.

CLEAR Mobile
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Can I make a group reservation?

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Travelers can add up to 9 passes. Children under 18 can join you in the CLEAR Mobile Lane for free. Anyone older than 18 must have a CLEAR+ Membership or purchase a pass.

CLEAR Mobile
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What information is required to purchase a pass?

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You will provide your first and last name, email address, and credit card information to purchase a pass.

CLEAR Mobile
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If I didn’t reserve in advance, can I still use CLEAR Mobile?

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Yes! You can make a reservation day-of to access the CLEAR Mobile Lane. Visit our booking site and select today’s date for access. Existing CLEAR+ Members do not need to make a reservation—simply download the CLEAR App and show their QR code on the top right corner to access.

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Is the feedback survey required?

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We love feedback, and survey responses are important for us to understand what’s working with this service and how we could improve. If you do not submit feedback, we may remove eligibility for future CLEAR Concierge bookings.

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What are the terms for claiming my free credit?*

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Existing CLEAR+ Members (i.e. you have the paid airport Membership) will receive $100 to purchase free stock after signing up and making an initial deposit of at least $250 within 30 days of opening their Public account through CLEAR. To qualify for the offer, you must maintain $250 in your Public account for at least 5 business days from the date of account approval.

Existing free CLEAR Members (i.e. you have used CLEAR at a sports venue, or to verify your identity with partners such as LinkedIn or Avis) will receive $50 to purchase free stock after signing up and making an initial deposit of at least $250 within 30 days of opening their Public account through CLEAR. To qualify for the offer, you must maintain $250 in your Public account for at least 5 business days from the date of account approval.

Claiming a free stock is limited to one redemption per person and your account must be approved and active to qualify and receive the stock. See full terms and conditions.

Partners
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What can I invest in on Public?

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On Public, you can invest in (almost) everything, including stocks, ETFs, crypto, bonds, options, Treasuries, and alternative assets like music royalties. You can also grow your cash with a 5.1% APY high-yield cash account in the same place you invest. Public’s terms and conditions apply.

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clear+ account self service

Starting May 7, 2025, you must bring a REAL ID-compliant document to fly. Upload your passport to the CLEAR App today to be REAL ID ready.