Support & FAQs

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Common Questions

Where can I manage my account?

Visit my.clearme.com to manage your membership:

• Upgrade & reactivate membership

• Add or deactivate family members

• Cancel or adjust renewal settings

• Update billing information

• View and print receipts

Visit a CLEAR airport location and scan your valid photo ID to:

• Update name, date of birth, & address
• Update your eyes and fingerprints

What is CLEAR Plus?

CLEAR Plus is our airport membership. With CLEAR Plus, you can move faster through airport security nationwide in our designated Lanes at TSA checkpoints. Our friendly Ambassadors help you verify your identity at a CLEAR Pod—no need to pull out your ID—so you can save time and avoid big lines.

How can I add family members to my account?

Bundle and save! Add up to 3 family members or friends to your account for just $60 each. Family members under 18 years old can always join you in the CLEAR Lane for free.

To add a new CLEAR member log in HERE.

To add an existing CLEAR member, contact our Member Care team with the following details and we'll update your Family Plan for you:

1. Full name
2. Date of birth
3. Email address associated with their CLEAR membership
4. Email address associated with your CLEAR membership

What are the special rates for American Express cardholders?

Members who enroll in CLEAR Plus and pay using select AMEX credit cards will receive statement credit to cover a portion or all of their membership! These benefits only apply to cardholders who pay for CLEAR Plus using one of the cards specified below.

AMEX Centurion Cards: Statement credit up to $329
AMEX Consumer, Corporate, & Small Business Platinum Cards: Statement credit up to $189 for at least 3 years
AMEX Consumer Green Cards: Statement credit up to $100

AMEX cardholders can find full details of their card's benefits at americanexpress.com.

What are the special rates for United MileagePlus® members?

United Airlines and CLEAR have partnered to bring more value to United MileagePlus® frequent flyers.

Premier® 1K® members: Free annual membership
Premier Platinum/Gold/Silver members and United U.S. Credit Cardmembers: $109 annual membership ($80 savings off the standard CLEAR rate)
MileagePlus members: $119 annual membership ($70 savings off the standard CLEAR rate)

New to CLEAR? Click HERE to enroll and attach your United MileagePlus® number to receive preferred pricing.

Existing CLEAR Member? Click HERE to add your United MileagePlus® number to receive preferred pricing.

What are the special rates for Delta SkyMiles® members?

CLEAR and Delta are pleased to offer preferred membership rates for US-based Delta SkyMiles® members.

Diamond Medallion® Members: Free annual membership
Platinum/Gold/Silver Medallion Members and eligible Delta SkyMiles American Express Card Members: $109 annual membership ($80 savings off the standard CLEAR rate)
General Members: $119 annual membership ($70 savings off the standard CLEAR rate)

New to CLEAR? Click HERE to enroll and attach your Delta SkyMiles® number to receive preferred pricing.

Existing CLEAR Member? Click HERE to add your Delta SkyMiles® number to receive preferred pricing.

What is CLEAR’s Health Pass?

CLEAR Health Pass is available in the free CLEAR app and provides an easy way to complete health screenings for a safer return to what you love.

To create a Health Pass, you'll be asked to sign up for CLEAR and follow instructions to comply with the health requirements of the participating venue. This could include uploading proof of vaccination, linking a negative COVID-19 test, or filling out a health survey.

What is the Digital Vaccine Card?

With your CLEAR Digital Vaccine Card, you can access your vaccine information securely right on your phone — whenever and wherever you need it.

What is CLEAR for Sports & Events?

Our free designated CLEAR Lanes at stadiums allow all CLEAR members the ability to enter sports and entertainment venues faster than ever.

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What do I do if I arrive early for my reservation? What if I am running late?

Each reservation is held for a 20 minute window so there's a little bit of a grace period. However, we ask that you do your best to arrive when scheduled so we can keep everyone moving.

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Reserve powered by CLEAR

Can I book a spot for a group or does each person need to sign-up on their own?

You can make a reservation for up to 10 people. However, please keep in mind that all members of the party must show up together at the reserved time.


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Reserve powered by CLEAR

How much does it cost to use Reserve powered by CLEAR?

Nothing! RESERVE is a free service.

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Reserve powered by CLEAR

Can TSA PreCheck® members use Reserve powered by CLEAR?

RESERVE takes travelers through standard TSA security screening. TSA PreCheck® Members are welcome to use the service, but it will not route you through the PreCheck® screening.

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Reserve powered by CLEAR

I’m a CLEAR Plus member, can I book a spot with Reserve powered by CLEAR?

If you're a CLEAR Plus member, you're welcome to use RESERVE. However, if you're looking to avoid booking ahead and have a fast, on-demand experience we recommend you take advantage of your CLEAR Plus membership and go through the CLEAR Lane.

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Reserve powered by CLEAR

If I book a spot with Reserve powered by CLEAR, can I use the CLEAR Lane?

No. If you'd like to use the CLEAR Lane, you will need to become a CLEAR Plus member. You can sign up in just minutes here and experience faster and easier airport security at 40+ airports nationwide without making a reservation.

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Reserve powered by CLEAR

How is Reserve powered by CLEAR different from the CLEAR Lane?

CLEAR offers a variety of frictionless experiences to make traveling easier.

CLEAR Plus is our airport membership that keeps you moving faster and easier through security at 40+ airports nationwide. Simply step up to a pod in one of our CLEAR Lanes and verify you are you — no need to stop and show ID. No need to make a reservation ahead of time!

RESERVE, on the other hand, is a free service only available at select airports and requires booking your spot ahead of time. RESERVE provides a more predictable experience than standard airport security, but it still requires you to show a TSA officer your ID to verify it's you.

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Reserve powered by CLEAR

How is CLEAR different from TSA PreCheck or Global Entry?

CLEAR, TSA PreCheck and Global Entry are all separate services that help expedite different parts of the travel experience.At airports, CLEAR speeds members through the travel document check process on departing flights. CLEAR members also enjoy an expedited screening process at sports stadiums and other partner services where CLEAR is used to confirm identity.TSA PreCheck speeds passengers through physical screening while Global Entry speeds passengers through US Border Control and Customs on arriving flights. Many of our members enjoy CLEAR along with these other services, but CLEAR members do not need TSA PreCheck or Global Entry to enjoy the benefits of CLEAR.

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TSA PreCheck®

What’s the difference between CLEAR and TSA PreCheck®?

CLEAR Plus is a faster way to verify your identity so you don't have to wait in crowded lines to have your documents checked, while TSA PreCheck® expedites the physical screening process so you can keep moving without removing shoes, laptops, belts, etc. 

CLEAR Plus and TSA PreCheck® are different services that both have the same goal — helping you get through airport security quicker and with less stress.

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TSA PreCheck®

How is my information used?

CLEAR will always be transparent. You will know when CLEAR is asking for your information, what information we are asking for, and how it will be used. You can read more details about this in our Privacy Principles which can be reviewed HERE.

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Privacy & Trust
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Still Have Questions?

Contact our Member Care team by opening the CLEAR app and tapping "Get in Touch" at the bottom of the home screen, calling 1-855-CLEARME (253-2763), or emailing memberservices@clearme.com