How does CLEAR work?

By replacing your ID with your eyes and fingertips, CLEAR helps you get through security faster at major airports, sports stadiums and other venues across the US. At PARTICIPATING AIRPORTS , look for the CLEAR Lane at TSA security checkpoints and a CLEAR Ambassador will greet you. At the CLEAR pod, you'll scan your boarding pass, confirm your identity with your fingerprints or irises, and then we'll escort you straight to physical screening. It's quick and easy! Those with TSA PreCheck can also enjoy CLEAR to speed even faster through the full airport security and screening process. If you are TSA PreCheck eligible for your flight, visit the CLEAR Lane and verify your identity. We'll read your TSA PreCheck eligibility on your boarding pass and escort you to the TSA PreCheck expedited lanes for physical screening. Visit our WHERE WE ARE page before your next flight to see which CLEAR Lanes are situated next to TSA PreCheck. CLEAR at sports and entertainment venues is included with a CLEAR Plus membership. Members can simply go to the CLEAR Lane at the entrance, tap their fingers, and be on their way to enjoy the big event. It's the same fast and friendly service as the airport. Fans can enroll in a free CLEAR membership to enjoy expedited entry for games and shows at select sports and entertainment venues. A free CLEAR membership does not provide access to CLEAR at airport security. Fans may bring one guest with them through the CLEAR Lane and can upgrade to a full membership any time by logging in at MY.CLEARME.COM and selecting 'Upgrade.' Visit our WHERE WE ARE page to see all of our participating locations.

Is CLEAR touchless?

Airport When enrolling in CLEAR in person, you will need to briefly interact with our pod screen to provide and verify information.  Once your enrollment is complete, you will engage with CLEAR in a verification capacity for all future interactions. When verifying at a CLEAR airport lane, your experience is fully touchless using our iris technology.  If we have not captured your iris during enrollment or if we have trouble reading your iris, you may be required to use your fingerprints, in which case one of our ambassadors will sanitize the reader prior to and after using. Once we’ve identified you with your fingerprint, we’ll be able to capture your iris for future verification purposes.  Hand sanitizer is also available in lane for your use. In extenuating circumstances, you may be required to touch the pod screen - for example, in Illinois, state law requires an opt-in acknowledgement on-screen for a biometric verification.  Pods are wiped down between uses in this state, and hand sanitizer is available in the lane for use. Health Pass Health Pass by CLEAR is fully touchless, other than interaction with your personal device - you can enroll and verify fully from the CLEAR app.

What is Health Pass by CLEAR?

Health Pass is a free service on the CLEAR mobile app that connects your verified identity - using CLEAR’s established biometric platform - with your health insights to allow you frictionless access anywhere you go, from your office to the ball game and beyond. Components of Health Pass may include a real-time health survey screening, temperature screening and/or COVID-related test results directly from an approved lab provider.

How much does CLEAR cost?

A CLEAR Plus membership is $179 per year (just $15 per month) and offers exclusive CLEAR access at airport security, along with all other CLEAR LOCATIONS . CLEAR Plus members can also add up to 3 adult family members to their account for only $50/each per year. Children under 18 don't need to enroll and can tag along for free with a CLEAR member. Fans can enroll in a free membership for expedited entry at participating sports and entertainment venues. At sports stadiums, members may bring one guest with them through the CLEAR Lane. Fans with a free membership can upgrade to CLEAR Plus any time by logging in at MY.CLEARME.COM and selecting 'Upgrade.'

How do I update my account information?

To update your name with CLEAR, you'll need to visit a CLEAR location where we can update your account records and biometrics. Please bring your updated (renewed, not amended) ID. Your ID must be one of the following: US Driver's License, US Passport, US-issued Permanent Resident Card, State-issued ID, or US Military ID. All forms of identification must be valid, unexpired, not amended, and have a photo. You can update payment details by logging in at MY.CLEARME.COM and selecting 'Update Billing.' You can also update other details like your password and phone number. Please note that starting October 1, 2020, all travelers who are 18 and older will need a REAL ID-compliant license or other acceptable form of ID, such as a US passport, when flying from a US airport. For more information, visit the DHS  REAL ID page here. LINK CLEAR will also need your REAL ID-compliant license on file by the deadline. You can add your REAL ID-compliant document to your profile at a CLEAR location – simply ask a CLEAR Ambassador to assist you.

How do I log in to my account?

Visit CLEARME.COM and Sign In at the top right of the page. Your username is the email address you used to enroll. You can reset your password by selecting 'Forgot Your Password'

How does CLEAR work with TSA PreCheck?

Those with TSA PreCheck can also enjoy CLEAR to speed even faster through the full airport security and screening process. If you are TSA PreCheck eligible for your flight, visit the CLEAR Lane and verify your identity. We'll read your TSA PreCheck eligibility on your boarding pass and escort you to the TSA PreCheck expedited lanes for physical screening. Visit our WHERE WE ARE page before your next flight to see which CLEAR Lanes are situated next to TSA PreCheck. CLEAR and TSA PreCheck are sold separately and it is not necessary to have TSA PreCheck to use CLEAR. CLEAR speeds up the travel document check process, while TSA PreCheck expedites the physical screening process. Many of our members find that these two services complement each other providing the quickest, surest route through the entire airport security and screening experience.

What is the Family Plan and how does it work?

The Family Plan helps you and your loved ones enjoy CLEAR together. When you enroll in a CLEAR Plus membership, you can add up to 3 adults to your Family Plan for $50 each per year. Once added to your Family Plan, your family member can complete enrollment at any CLEAR LOCATION . Enrolling only takes a few minutes and they can start using CLEAR right away. People on your Family Plan can use CLEAR any time, and you don't have to be with them. Family Under 18 Children under 18 don't need to be added to your Family Plan and can simply tag along with you for free.

How do I cancel my membership?

To cancel your membership, log into your account at my.clearme.com and select the 'Cancel' button in the membership details section. When you cancel, you will receive a prorated refund for any time left on your subscription. If you were on a trial, you will not be charged as long as you cancel before the last day of your trial. If you joined CLEAR through another member’s Family Plan, please note that only the main account holder can make changes to your Family Plan subscription.

How do I contact CLEAR?

Member Services  For questions about your membership, adding family members, payment and more. memberservices@clearme.com 855-CLEARME(253-2763) Our hours: Monday - Friday 8am-9pm EST Media  For press inquiries and more information for members of the media. media@clearme.com Privacy Matters  For questions about our privacy policy.  privacy@clearme.com General Inquiries and Support For all other questions not found in the list above.  memberservices@clearme.com