CLEAR Support & FAQs

TSA PreCheck® enrollment provided by CLEAR makes it easy to sign up for the TSA PreCheck® Application Program. Get started online by selecting your plan and following instructions. Complete your enrollment at the nearest participating CLEAR location. No appointment necessary!

Nope! Save time by pre-enrolling online and complete your registration at the nearest participating CLEAR location. No appointment is necessary. Don’t forget to bring all required documentation. Our friendly ambassadors will be there to help you every step of the way.

For TSA PreCheck®, you must provide an original or certified copy* of the following documentation to meet identity and citizenship requirements - see below:

List A - ONE document is acceptable from the following forms of identification:

• Unexpired U.S. Passport (book or card) - demonstrates U.S. Citizenship
• Unexpired Enhanced Tribal Card (ETC) - demonstrates U.S. Citizenship
• Unexpired Free and Secure Trade (FAST) Card - designates U.S. Citizenship if indicated on the FAST card
• Unexpired U.S. Enhanced Driver's License (EDL) or Unexpired Enhanced Identification Card (EID) - designates U.S. Citizenship if indicated on the EDL or EIC
• Permanent Resident Card (I-551) often referred to as a “Green Card” - demonstrates Lawful Permanent Resident (LPR) status
• Unexpired Foreign Passport AND immigrant visa with I-551 annotation of "Upon Endorsement Serves as Temporary I-551 Evidencing Permanent Residence of 1 Year" - demonstrates LPR status
• Unexpired Re-entry Permit (I-327) - demonstrates LPR status

A passport cannot be used as a List A document if it is expired**. If it has expired within the past 12 months, it can be used, but only as a proof of citizenship (List B).

List B - At least two documents are required if you do not have a document from List A to present. The documents must include 1.) A valid photo ID, and 2.) A document that meets citizenship requirements (i.e., one document from each column below). Please note, the name on both required documents must match.

Valid Photo ID

• Unexpired driver's license issued by a State or outlying possession of the U.S.
• Unexpired temporary driver's license plus expired driver's license (constitutes one document)
• Unexpired photo ID card issued by the Federal government or by a State or outlying possession of the U.S. This must include a federal agency, State or State agency seal or logo (such as a State university ID). Permits are not considered valid identity documents (such as gun permits).
• Unexpired U.S. military ID card
• Unexpired U.S. retired military ID card
• Unexpired U.S. military dependent’s card
• Native American tribal document with photo
• Unexpired Department of Homeland Security (DHS)/ Transportation Security Administration (TSA)- Transportation Worker Identification Credential (TWIC)
• Unexpired Merchant Mariner Credential (MMC)

Valid Proof of Citizenship

• U.S. Birth Certificate***
• U.S. Certificate of Citizenship (N-560 or N-561)
• U.S. Certificate of Naturalization (N-550 or N-570)
• U.S. Citizen Identification Card (I-179 or I-197)
• Consular Report of Birth Abroad (FS-240)
• Certification of Report of Birth Abroad (DS-1350 or FS-545)
• Expired U.S. passport within 12 months of expiration**

*An original or certified copy of a document must be issued by a Federal, State, Tribal, county, municipal authority, or outlying possession bearing an official seal. Short form or abstract birth certificates and notarized copies of documents are not acceptable.

**A passport cannot be used as a List A document if it is expired. If it has expired within the past 12 months, it can be used, but only as a proof of citizenship (List B). Additionally, an expired U.S. passport may not be presented by itself. It must be presented with at least one other List B document.

***TSA will accept only the following birth records:

• A long-form U.S. state/territory-issued certified/sealed Birth Certificate; or
• A U.S. state/territory-issued certified/sealed Birth Abstract that meets the requirements of a Birth Certificate (Please note that Birth Registration/Certificate of Birth Registration records are not acceptable); or
• A birth certification card that meets the requirements of a Birth Certificate or abstract (see below) (Birth Registration or Notification cards are not acceptable)

Document Requirements for Birth Certificates/Birth Certification Cards/Certified Abstracts of Birth

• Issued by the city, county, or state of birth
• Lists applicant's full name, date of birth, and place of birth
• List parent(s) full names.
  • A full name consists of a first and last name; middle name is not required. "Unknown" entries for one or both parents on a valid birth certificate are acceptable, as long as the parent names fields are present. Additionally, a blank space or asterisks (****) in the space where a mother's and/or father's name would be listed will be deemed acceptable, since there is no standard input across agencies to indicate that one or both parents are unknown.
• Has the signature of the city, county, or state official or registrar.
• Has the date filed with registrar's office.
• Has the seal of issuing authority (seals may appear, but are not required to be printed, as an embossed or raised overt security feature).

TSA will NOT accept Birth "Registration" or "Notification" Cards, or Birth Registration/Certificate of Birth Registration records. Cases in which the sole proof of U.S. birth/citizenship is a birth registration record are Invalid Enrollments.

Unacceptable U.S. Birth Documents

• Document illegible due to wear/tear or damaged
• Private hospital-issued document
• Any birth document titled with the word "Registration" or "Notification"
• Foreign Birth document that is not an acceptable State Department record of birth abroad
• State-issued document stating applicant was born in a foreign country
• Puerto Rican Birth Certificates issued before July 1, 2010
• "No Record Certification of Birth" document
• Notarized copies of documents and digital identity documents are not acceptable

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Most TSA PreCheck® applicants receive their KTN in 3-5 days, though some applications can take up to 60 days. TSA PreCheck® applicants will receive notice of their approval status and KTN by email or phone. You can also check your status on our website at tsaprecheckbyclear.tsa.dhs.gov or contact customer support via phone (1-888-831-9070) or email (CLEARCustomerSupport@tsa.dhs.gov). Be sure to add your KTN in the appropriate field when booking your airline reservations.

Separate applications are required; however, you can complete both at participating CLEAR locations. When you sign up for CLEAR Plus, you have the option to bundle TSA PreCheck® enrollment with your CLEAR Plus membership to receive a pricing incentive and experience the best of both worlds.

No, enrolling in one program does not grant automatic membership in the other.

Yes! Anyone with an existing TSA PreCheck® membership can renew through CLEAR. You may begin the renewal process as early as 6 months prior to expiration.

Yes! Regardless of your original enrollment provider, most people can renew their TSA PreCheck® membership online through CLEAR. Simply select ‘Renew’ on the plan selection page. You will need to enter your biographic data or your KTN from your current membership to begin the renewal process online at tsaprecheckbyclear.tsa.dhs.gov. Please note that if you submit multiple TSA PreCheck® renewal applications, it could cause a significant delay in processing your application. Refunds will not be disbursed when multiple applications have been submitted.

Your TSA PreCheck® KTN is valid for 5 years. If your TSA PreCheck® membership is approaching expiration, you can renew here.

You may begin the renewal process up to 6 months prior to expiration. Applicants will not lose any time for renewing early.