CLEAR Support & FAQs

Bundle and save! Add up to 3 family members or friends to your account for $119 each. Family members under 18 years old can always join you in the CLEAR Lane for free.

‍To add a new CLEAR Plus Member log in HERE.
‍To add an existing CLEAR Plus Member, contact our Member Care team with the following details and we'll update your Family Plan for you:

1. Full name
2. Date of birth
3. Email address associated with their CLEAR Plus Membership
4. Email address associated with your CLEAR Plus Membership

CLEAR Plus is our paid airport Membership. With CLEAR Plus, you can move faster through airport security nationwide in our designated CLEAR Lanes at TSA checkpoints. Before you fly, our friendly Ambassadors help you verify your identity at a CLEAR Pod to save you time.

We’re always expanding to new terminals and airports nationwide. To view our locations and hours of operations, click here or find us with a tap in the free CLEAR App.

Visit my.clearme.com to manage your Membership:

• Upgrade & reactivate Membership

• Add or deactivate family members

• Cancel or adjust renewal settings

• Update billing information

• View and print receipts

‍

Visit a CLEAR airport location and scan your valid photo I.D. to:

• Update name, date of birth, & address
• Update your face, eyes, or fingers

1. Member Services: For questions about your membership, adding family members, payment and more: memberservices@clearme.com
2. ‍Press Inquiries: For members of the media: media@clearme.com
3. Privacy Matters: For questions about our privacy policy: privacy@clearme.com
4. Investor Relations: For Investor Relations: IR@clearme.com
5. International Member Services (CA/MX): CLEARInternationalSupport@clearme.com

The fastest ways to get help are to visit our Support page and chat with our Digital Ambassador, Halo.

Once your credit card has been successfully charged for your CLEAR Plus Membership, you can print your most recent receipt from your account page. Log in at my.clearme.com and select ‘Print Receipt’ on the right side.

You can upgrade online or at the airport.

1. To get started online, log on to my.clearme.com to upgrade your account to CLEAR Plus.
2. On your next visit to a CLEAR airport location, complete your enrollment process in-person and enjoy breezing through airport security. No reservation required!

We're sorry to see you go! But we understand things change.

‍

To cancel your Membership, follow these steps:

‍

2.) Select 'Billing and Membership' from the lefthand menu.

3.) Click the right arrow next to 'CLEAR Plus Membership' which lists your pay structure and next billing cycle.

4.) Under your CLEAR Plus Membership details and benefits, select 'Cancel Membership' and follow the remaining steps.

‍

OR

‍

1.) Select “Chat with us” to chat with our Digital Ambassador, Halo, and take care of this in just a few seconds.
‍

If you are on a trial period, you will not be charged if you cancel before the last day of your trial.
If you joined CLEAR Plus through another Member’s Family Plan, only the main account holder can make changes.

‍

You may take the quiz up to twice in one enrollment session. If you fail the quiz after the second attempt, you can try again in the next 24 hours.

At participating airports, look for the CLEAR Lanes at TSA security checkpoints! Our friendly CLEAR Ambassadors will be ready to greet you. Once you’re at the CLEAR Pod, you’ll scan your boarding pass, verify your identity with your face, eyes, or fingers, and then an Ambassador will escort you to standard physical screening. CLEAR Plus can also be used with TSA PreCheck® for the fastest way to your gate.

A CLEAR Guest Pass is a seasonal offer with a unique promo code you can share with friends and family for a free trial of CLEAR Plus. Refer to our Guest Pass email communications for all the details!

‍