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Does CLEAR sell my information?

Privacy & Trust
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You Are YOU, and your personal information is yours. It is our policy to not sell your biometric or personal sensitive data.

How can I add family members to my account?

CLEAR+ Membership
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Bundle and save! Add up to 3 family members or friends to your account for $125 each. Family members under 18 years old can always join you in the CLEAR+ Lane for free.

To add a new CLEAR+ Member log in HERE.
To add an existing CLEAR+ Member, contact our Member Care team with the following details and we'll update your Family Plan for you:

1. Full name
2. Date of birth
3. Email address associated with their CLEAR+ Membership
4. Email address associated with your CLEAR+ Membership

How is CLEAR+ different from TSA PreCheck® or Global Entry?

TSA PreCheck® through CLEAR
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CLEAR+, TSA PreCheck® and Global Entry are all separate services that help expedite different parts of the travel experience. At airports, CLEAR+ speeds Members through the travel document check process on departing flights. CLEAR Members also enjoy an expedited screening process at sports stadiums and other partner services where CLEAR is used to confirm identity.

TSA PreCheck® is a U.S. government program that identifies travelers deemed low-risk by the Transportation Security Administration (TSA). Once approved to participate in the program, it allows travelers to pass through expedited security screening at U.S. airports nationwide with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. This allows travelers to enjoy a more convenient and efficient experience at airport security.

Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports. Many of our Members enjoy CLEAR+ along with these other services, but CLEAR+ Members do not need TSA PreCheck® or Global Entry to enjoy the benefits of CLEAR.

Who is eligible to use CLEAR for Avis Rental Car Check In?

Partners
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This experience will be available to new Avis Preferred members who make their reservation at one of the available Avis airport locations listed above. You will only need to verify with CLEAR once for a faster rental experience every time.

Is CLEAR complimentary anywhere else?

Sports & Events
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Our sports stadium venues offer complimentary CLEAR Membership.

I'm a candidate, when will I hear back?

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We are committed to getting back to our candidates, which is typically within a week after your interview.

Why is identity important?

Privacy & Trust
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Identity is foundational to building trust online in the digital space. CLEAR1 gives you the confidence you’re only engaging with verified customers to create safer experiences and reduce fraud. To learn more, head to identity.clearme.com.

Why am I told that my “name doesn’t match” on LinkedIn?

Partners
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Your name on your LinkedIn profile should closely match the name on the government-issued ID you provided to CLEAR, in order to successfully add government ID verification to your LinkedIn profile.

How do I use CLEAR+ at the airport?

CLEAR+ Membership
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Look for our CLEAR+ Lanes at TSA security checkpoints across our nationwide network, where our friendly Ambassadors will be ready to greet you. Simply scan your boarding pass when you enter the CLEAR+ Lane and walk straight up to a CLEAR Pod or eGate. Verify with our face-first technology and head to bag screening. 

CLEAR+ can also be used with TSA PreCheck® for the fastest way to your gate.

CLEAR+ Members save 4 hours per year on average. Join CLEAR+ today!

What is Guest Pass? How does it work?

CLEAR+ Membership
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A CLEAR Guest Pass is a seasonal offer with a unique promo code you can share with friends and family for a free trial of CLEAR+. Refer to our Guest Pass email communications for all the details!

Which biometrics does CLEAR capture?

Privacy & Trust
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Only you provide the images and biometrics we use, and they are only used for the services you signed up for. CLEAR uses facial biometrics to verify You Are YOU.

What steps does CLEAR take to protect my information?

Privacy & Trust
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CLEAR’s comprehensive information security program utilizes industry best practices with administrative, technical, and physical safeguards to protect against anticipated threats or hazards to the security, confidentiality, or integrity of CLEAR systems and information. Such practices include, but are not limited to, encryption at rest and in transit, firewalls, multi-factor authentication, personnel security, privacy and security training, and intrusion detection and data leakage tools.

CLEAR has been certified by the Department of Homeland Security as meeting the highest government standards for protecting sensitive data. CLEAR's security program was implemented in accordance with the National Institute of Standards and Technology’s Special Publication 800-53 rev 4, security control framework.

Do I need CLEAR+ for Sports & Events?

Sports & Events
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Sports & Events access is free and available to all CLEAR Members. All you need is the free CLEAR App.

Can I bring a guest with me to the stadium or venue?

Sports & Events
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While signing up for the CLEAR App is easy and free, Members can bring one (1) adult guest through the CLEAR Lane per day at stadiums and venues. Children under 18 don't need a membership and can go through the Lane when accompanied by an adult.

How do I inquire about careers at CLEAR?

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We're hiring! CLEAR is growing fast and always looking for great people to join our team. Visit our Careers page to see available opportunities and apply.

Do customers have to use the CLEAR App to verify with CLEAR?

Verify with CLEAR
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Customers do not have to download the CLEAR App to ‘Verify with CLEAR’. CLEAR can seamlessly fit within your mobile web, digital & in-person experiences—meeting your customers where they are. To learn more, head to identity.clearme.com.

How do I use CLEAR for access to stadiums and arenas?

Sports & Events
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1. Download the free CLEAR App and choose the Sports & Events tile.

2. Log in or enroll with a quick selfie to unlock your QR code in the app.

3. Head to the CLEAR Lane and show your QR code to an Ambassador.

How does CLEAR protect my personal data?

Privacy & Trust
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Privacy is at the center of everything we do at CLEAR and we are fully committed to protecting our members' information. We do not sell biometric or personal sensitive data. You can read more details about this in our Privacy Policy which can be reviewed here.

How can I purchase a CLEAR Gift Card?

CLEAR+ Membership
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You can purchase CLEAR Gift Cards online by visiting the CLEAR Gift Card page. Find additional support purchasing a Gift Card here. CLEAR Gift Cards cannot be combined with other promotions or preferred rates. Once the gifted time has ended, Members can link their Delta SkyMiles® or United MileagePlus® account by logging into my.clearme.com.

How does CLEAR protect user data?

Privacy & Trust
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CLEAR’s comprehensive security program meets the highest standards for data protection and privacy. To safeguard certain sensitive information (such as biometric data and government-issued identification information), CLEAR implements security measures such as encryption, firewalls, and intrusion detection and prevention systems. You can read more details about this in CLEAR’s Privacy Commitment. To learn more, head to identity.clearme.com.

How can I contact CLEAR's cyber security team?

Privacy & Trust
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If you would like to report a cyber security concern regarding CLEAR, please contact us at clear-security@clearme.com.

If you would like to report a vulnerability regarding CLEAR, please contact us at bugreport@clearme.com.

For questions related to your CLEAR+ Membership, including account issues, billing, adding family members, or general support, please reach out to Member Care via chat.

Where can I use CLEAR+ at the airport?

CLEAR+ Membership
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We're always expanding to new terminals and airports nationwide. To view our locations and hours of operation, please visit clearme.com/where-to-use-clear. Also, find us wherever you are with a tap in the free CLEAR App.

CLEAR+ Members save 4 hours per year on average. Join CLEAR+ today!

I linked both my United MileagePlus® and Delta SkyMiles® number and I want to make sure I get the best price based on my tier for each frequent flyer program. What do I do?

Partners
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CLEAR will make a one-time exception to change the frequent flyer program you use for CLEAR+ pricing. Pricing changes do not affect your ability to use other CLEAR features like access to Delta/United SkyClubs. To make this change, contact our Member Care team via email memberservices@clearme.com.

Can CLEAR gift cards be used for memberships linked with Delta or United?

CLEAR+ Membership
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No, CLEAR Gift Cards can’t be combined with other promotions or preferred rates. After their gifted year is complete and they’ve renewed their Membership, they can link their SkyMiles® or MileagePlus® number by logging in at my.clearme.com.

If I have contacts, cataracts, or glass eyes, will I be able to enroll in CLEAR+?

CLEAR+ Membership
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Yes, with our face-first technology, Members with contacts, cataracts, or glass eyes can still enroll in and use CLEAR+.

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