CLEAR Support

CLEAR+ Members can downgrade their Membership at any time. If you cancel within the first fourteen (14) days of the date you were charged for your current CLEAR+ Membership, you will receive a full refund for that term but will no longer be permitted to use our airport Lanes as of the date of your cancellation.  If you cancel your CLEAR+ Membership more than fourteen (14) days from the date on which you were charged, your account will be scheduled not to renew upon the expiration of the then-current term of your CLEAR+ Membership. CLEAR+ Members on a trial will not be charged as long as they cancel before the last day of their trial.

Email or Phone Number

• Reach out to Member Care via chat, email, or call (855) 253-2763, and we would be happy to help you update your account.

Family Plan

• ‍Log in to my.clearme.com
• Click on 'Family Plan'
• Add/edit family members as needed

Billing

To update your credit card via web:

• ‍Log in to my.clearme.com
• Click on 'Billing & Membership'
• Click on 'Payment Information'

To update your credit card via CLEAR's Mobile App:

• Open the CLEAR Mobile App
• Tap 'Settings'
• Tap 'Membership'
• Tap 'Manage Membership'
• Log in using your email or phone number

Name or ID

• ‍Visit a CLEAR airport location and a CLEAR Ambassador will be happy to assist.
• Bring a valid, unexpired, non-amended photo ID (U.S. driver’s license, state-issued ID, or a passport from the U.S., Andorra, Australia, Austria, Belgium, Brunei, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, The United Kingdom).

Linking Partner Accounts

• Click here to add your frequent flyer number to receive preferred pricing.

You do not need to be a CLEAR+ Member to access the CLEAR network. Users simply follow a few simple steps to verify their identity with CLEAR. To learn more, head to identity.clearme.com.

Individuals 18 years of age and older can enroll in CLEAR+. To enroll, you must have one of the following forms of ID:

• U.S. driver's license (must be REAL ID-compliant)
• State issued ID (must be REAL ID-compliant)
• Passport from the U.S., Andorra, Australia, Austria, Belgium, Brunei, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, The United Kingdom

All forms of identification must be valid, unexpired, not amended, and have a photo.

Kids 17 and under can join you in the CLEAR+ Lane for free—no enrollment needed.

CLEAR+ Members save 4 hours per year on average. Join CLEAR+ today!

With multiple identity proofing and integration solutions, choose between CLEAR Mobile Web, iOS, and Android SDK to easily integrate CLEAR’s technology within your existing digital and physical experiences. To learn more, head to identity.clearme.com.

Yes! Kids 17 and under can always join you for free—no Membership needed. Add your friends or family members simply by logging in to your account and add up to 3 adults for $125 each.

CLEAR+ Members save 4 hours per year on average. Join CLEAR+ today!

Comuníquese con CLEAR Member Care enviando un correo electrónico aquí.

Veuillez contacter notre service client en envoyant un e-mail à ici.

Airport enrollments only take a few minutes. An Ambassador will scan your ID and take your photo, then you'll answer a few security questions to complete enrollment. You can then access CLEAR+ Lanes when you travel.

CLEAR+ Members save 4 hours per year on average. Join CLEAR+ today!

CLEAR’s NextGen Identity+ is the highest fidelity digital identity, unlocking physical and digital experiences for our Members in the airport and beyond. We are excited about the even more predictable, frictionless experience that NextGen Identity+ will unlock for our Members and the enhanced security it provides.

CLEAR Mobile delivers predictable airport security for travelers by accessing a dedicated lane at airport security, simply by showing a QR code. Free to CLEAR+ Members, the CLEAR Mobile Lanes are available to all travelers by purchasing a day pass—valid for 24 hours.

Using CLEAR Mobile is easy: Simply show your QR code for a more predictable way through airport security. CLEAR+ Members enjoy unlimited access to the new CLEAR Mobile Lanes by downloading the CLEAR App and showing their QR code at the entrance—at no additional cost. If you're not a CLEAR+ Member, you can purchase a one-time pass issued via email. Make sure to have your QR code ready to scan when you arrive at the airport.

CLEAR Mobile is a different experience than CLEAR+. It delivers the same quick access that CLEAR is known for, but instead requires a QR code for access. CLEAR+ Members can get their QR code for free on the CLEAR App, while non CLEAR+ Members can purchase a one-time pass. Importantly, CLEAR Mobile does not verify your identity so have your ID and boarding pass handy.

For information on where to find CLEAR Mobile Lanes, follow the link here.

The CLEAR Mobile Lane is free for CLEAR+ Members. For non CLEAR+ Members, a QR is available for purchase—valid for 24 hours.

Access to TSA PreCheck^® from CLEAR Mobile Lanes varies by airport. Please visit the location page to determine if TSA PreCheck^® is available.

No specific arrival time needed—a purchased pass gives travelers access to the CLEAR Mobile Lane on a specific date. CLEAR+ Members get on-demand access by simply showing their QR code in the CLEAR App.

Travelers can add up to 9 passes. Children under 18 can join you in the CLEAR Mobile Lane for free. Anyone older than 18 must have a CLEAR+ Membership or purchase a pass.

You will provide your first and last name, email address, and credit card information to purchase a pass.

Yes! You can make a reservation day-of to access the CLEAR Mobile Lane. Visit our booking site and select today’s date for access. Existing CLEAR+ Members do not need to make a reservation—simply download the CLEAR App and show their QR code on the top right corner to access.

We love feedback, and survey responses are important for us to understand what’s working with this service and how we could improve. If you do not submit feedback, we may remove eligibility for future CLEAR Concierge bookings.

CLEAR Perks is a set of benefits exclusive to CLEAR+ Members
that help you win the day of travel. We have curated a suite of offers from partners that help through every step of the journey.

All CLEAR+ Members have access to CLEAR Perks. Not a CLEAR+
Member? Enroll today.

Call 855-253-2763

Our dedicated CLEAR Ambassadors will work tirelessly to help search for your item and keep you up-to-date by text or phone call. 
While we cannot guarantee that your item will still be there, we will do everything we can to find it and return it to you—including searching where you last saw it, retracing your steps, and checking airport lost-and-found.