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Does CLEAR sell my information?

You are you, and your personal information is yours. It is our policy to never sell your data and always has been.

Privacy & Trust
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Can I ask CLEAR to delete my information?

You have full control of your information. All of your personal data - including biometrics - will be deleted upon request.  If you wish to request deletion of your information, just email privacy@clearme.com.

Privacy & Trust
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What steps does CLEAR take to protect my information?

CLEAR’s comprehensive information security program utilizes industry best practices with administrative, technical, and physical safeguards to protect against anticipated threats or hazards to the security, confidentiality, or integrity of CLEAR systems and information. Such practices include, but are not limited to, encryption at rest and in transit, firewalls, multi-factor authentication, personnel security, privacy and security training, and intrusion detection and data leakage tools.

CLEAR has been certified by the Department of Homeland Security as meeting the highest government standards for protecting sensitive data. CLEAR's security program was implemented in accordance with the National Institute of Standards and Technology’s Special Publication 800-53 rev 4, security control framework.

Privacy & Trust
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How is my information used?

CLEAR will always be transparent. You will know when CLEAR is asking for your information, what information we are asking for, and how it will be used. You can read more details about this in our Privacy Principles which can be reviewed HERE.

Privacy & Trust
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What does CLEAR use to verify my identity?

CLEAR uses biometrics to replace your ID for faster entry at stadiums, airports, and other venues across the country.  Biometrics are unique biological characteristics that can be used to identify you, including your eyes, fingerprints, and face.  

Privacy & Trust
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Which biometrics does CLEAR capture?

Only you provide the images and biometrics we use, and they are only used for the services you signed up for. Today, CLEAR uses facial, iris and fingerprint biometrics. When you enroll in CLEAR Plus at the airport, a CLEAR Ambassador will work with you to capture images of your iris and fingerprints. When you sign up on our free mobile app, you provide a selfie.

Privacy & Trust
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What should I do if I'm having trouble with my verification?

Contact CLEAR Member Care. We can troubleshoot and set up your account so you can submit new images of your biometrics if needed.

Privacy & Trust
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