CLEAR Support & FAQs
clear plus account self service
Filter FAQs by Category
Search all faqs
Try a new search with different keywords.
What is the difference between CLEAR Plus and TSA PreCheck®? Do I need both?
CLEAR Plus allows for a quick identity verification experience at the airport. Step right up to a CLEAR pod and verify you are you with your eyes or fingerprint instead of waiting to show government issued photo I.D.
TSA PreCheck® is a U.S. government program that identifies travelers deemed low-risk by the Transportation Security Administration (TSA). Once approved to participate in the program, it allows travelers to pass through expedited security screening at U.S. airports nationwide with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. This allows travelers to enjoy a more convenient and efficient experience at airport security.
Many of our members find that these two services complement each other—providing the quickest, surest route through the airport.
Why is identity important?
Identity is foundational to building trust online in the digital space. CLEAR Verified gives you the confidence you’re only engaging with verified customers to create safer experiences and reduce fraud.
What does CLEAR use to verify my identity?
CLEAR uses biometrics to replace your I.D. for faster entry at stadiums, airports, and other venues across the country. Biometrics are unique biological characteristics that can be used to identify you, including your eyes, fingerprints, and face.
How does CLEAR protect my data?
CLEAR's High Assurance Mobile Enrollment is approved by the industry experts at Kantara Initiative at Identity Assurance Level 2 (IAL2). Read more about IAL2 here.
CLEAR has been found by TSA to meet the NIST 800-53 HIGH baseline for security and privacy controls. CLEAR is also certified as a Department of Homeland Security Qualified Anti-Terrorism Technology.
What is CLEAR for Sports & Events?
Our free designated CLEAR Lanes at stadiums allow all CLEAR members the ability to enter sports and entertainment venues faster than ever.
What is CLEAR Plus—and where can I use it?
CLEAR Plus is our paid airport Membership. With CLEAR Plus, you can move faster through airport security nationwide in our designated CLEAR Lanes at TSA checkpoints. Before you fly, our friendly Ambassadors help you verify your identity at a CLEAR Pod to save you time.
Where can I manage my account?
Visit my.clearme.com to manage your Membership:
• Upgrade & reactivate Membership
• Add or deactivate family members
• Cancel or adjust renewal settings
• Update billing information
• View and print receipts
Visit a CLEAR airport location and scan your valid photo I.D. to:
• Update name, date of birth, & address
• Update your eyes and fingerprints
How can I add family members to my account?
Bundle and save! Add up to 3 family members or friends to your account for $99 each. Family members under 18 years old can always join you in the CLEAR Lane for free.
To add a new CLEAR Plus Member log in HERE.
To add an existing CLEAR Plus Member, contact our Member Care team with the following details and we'll update your Family Plan for you:
1. Full name
2. Date of birth
3. Email address associated with their CLEAR Plus Membership
4. Email address associated with your CLEAR Plus Membership
What are the special rates for American Express cardholders?
Members who enroll in CLEAR Plus and pay using select AMEX credit cards will receive statement credit to cover a portion or all of their Membership. These benefits only apply to cardholders who pay for CLEAR Plus using one of the cards specified below.
AMEX Centurion Cards: Statement credit up to $369 per calendar year.
AMEX Consumer, Corporate, & Small Business Platinum Cards: Statement credit up to $189 per calendar year.
AMEX Consumer Green Cards: Statement credit up to $189 per calendar year.
What are the special rates for United MileagePlus® members?
United Airlines and CLEAR have partnered to bring more value to United MileagePlus® frequent flyers.
Premier® 1K® members: Free annual Membership
Premier Platinum/Gold/Silver members and United U.S. Credit Card members: $149 annual Membership ($40 savings off the standard CLEAR Plus rate)
MileagePlus members: $179 annual Membership (with 14-day trial)
New to CLEAR? Click HERE to enroll and attach your United MileagePlus® number to receive preferred pricing.
Existing CLEAR Plus Member? Click HERE to add your United MileagePlus® number to receive preferred pricing.
Still have questions? We’re here to help
Select “Chat with us” to chat with our Digital Ambassador, Clara