CLEAR Support

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Do any credit card companies offer discounts for TSA PreCheck®?

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The following credit cards listed here, cover the TSA PreCheck® application fee as a member benefit. Check to see if your credit card participates.

TSA PreCheck® through CLEAR
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How does Health Pass work?

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As of March 29, 2024, we no longer support our HealthPass and Vaccine Card features in the CLEAR mobile app.

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What are the special rates for HawaiianMiles Members?

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CLEAR and Hawaiian Airlines are pleased to offer preferred membership rates for US-based HawaiianMiles Members.

Pualani Platinum, Pualani Gold, Premier Club: $169 Annual Membership ($40 savings off the standard CLEAR+ rate)

HawaiianMiles Members: $199 Annual Membership ($10 savings off the standard CLEAR+ rate)

New to CLEAR? Click here to enroll and attach your HawaiianMiles number to receive preferred pricing.

Existing CLEAR+ Member? Email Member Care at memberservices@clearme.com including your HawaiianMiles number to link your account.

Partners
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How do I contact CLEAR?

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  1. Member Services: For questions about your Membership, adding family members, payment, and more: memberservices@clearme.com
  2. Press Inquiries: For members of the media: media@clearme.com
  3. Privacy Matters: For questions about our privacy policy: privacy@clearme.com
  4. Investor Relations: For Investor Relations: IR@clearme.com
  5. International Member Services (CA/MX): CLEARInternationalSupport@clearme.com

The fastest ways to get help are to visit our Support page and chat with our Digital Ambassador, Halo.

CLEAR+ Membership
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Can I ask CLEAR to delete my information?

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You have full control of your information. All of your personal data - including biometrics - will be deleted upon request.  If you wish to request deletion of your information, just email privacy@clearme.com or submit a request here.

Privacy & Trust
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How do I print my receipt?

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Once your credit card has been successfully charged for your CLEAR+ Membership, you can print your most recent receipt from your account page. Log in at my.clearme.com and select ‘Print Receipt’ on the right side.

CLEAR+ Membership
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Why should I 'Verify with CLEAR' on LinkedIn?

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Verifying your identity helps you build authenticity within your LinkedIn community. A verification by CLEAR on your LinkedIn profile helps indicate to your network that you are you. Adding verifications is optional, and it’s not a required step to complete your profile.

Partners
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How can I remove my Digital Vaccine Card?

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To remove your Digital Vaccine Card:

1. Open the CLEAR app and select the blue Digital Vaccine Card tile.

2. Follow the prompts to view your Digital Vaccine Card and select 'View Details'.

3. Select 'Remove Vaccination'.

If you choose to remove your Digital Vaccine Card, you will need to re-add your vaccination information if you'd like to use your Digital Vaccine Card in the future.

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Can I retrieve an image of my CDC Card or SMART Health Card once uploaded?

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Yes. Once scanned and a Digital Vaccine Card is generated, you can access an image of your CDC card or SMART Health Card by tapping "View Details".

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How is CLEAR1 different from the airport?

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CLEAR1 extends our identity platform to experiences outside of the airport; helping businesses deliver the same friction-free and trusted experiences to their customers. CLEAR delivers a single, verified customer identity that can be easily applied and networked to multiple use-cases. To learn more, head to identity.clearme.com.

CLEAR1
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Can I book a spot for a group or does each person need to sign-up on their own?

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You can make a reservation for up to 10 people. However, please keep in mind that all members of the party must show up together at the reserved time.

RESERVE
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Can I use my free membership to access CLEAR Airport Lanes?

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To access CLEAR+ at airport security, easily enroll or upgrade at a CLEAR airport location. Learn more about CLEAR+ here.

Sports & Events
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How do I upgrade to CLEAR+?

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You can upgrade to CLEAR+ online or at the airport.

  • To get started online, log in to my.clearme.com and upgrade your account to CLEAR+. Then, download the CLEAR App and upload your U.S. passport to complete enrollment.
  • For international travelers, complete your enrollment at a CLEAR+ airport and enjoy faster, easier airport security.
CLEAR+ Membership
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Do I have to be a CLEAR member to link my vaccination or scan my CDC card in the app?

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Yes. If you aren't yet a member, you can enroll by selecting the 'digital vaccine card' tile or ‘Health Pass’ tile in the app.

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How do I cancel my membership?

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We're sorry to see you go! But we understand things change.

To cancel your Membership, follow these steps:

1.) Sign in to

2.) Select 'Billing and Membership' from the lefthand menu.

3.) Click the right arrow next to 'CLEAR Plus Membership' which lists your pay structure and next billing cycle.

4.) Under your CLEAR+ Membership details and benefits, select 'Cancel Membership' and follow the remaining steps.

OR

1.) Select “Chat with us” to chat with our Digital Ambassador, Halo, and take care of this in just a few seconds.

If you are on a trial period, you will not be charged if you cancel before the last day of your trial.
If you joined CLEAR+ through another Member’s Family Plan, only the main account holder can make changes.

CLEAR+ Membership
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What data will I receive?

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CLEAR technology is fully user opt-in and gives customers control of their personal information. Because of this, CLEAR1 will only share with you the information absolutely necessary to unlock experiences. To learn more, head to identity.clearme.com.

CLEAR1
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Can a minor generate a digital vaccine card?

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Currently you must be 18 or older and enrolled in CLEAR to create a digital vaccine card.

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Who is eligible to use CLEAR to verify their LinkedIn profile?

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All LinkedIn mobile app users in the U.S., Mexico, and Canada, with U.S., Mexican, or Canadian phone numbers, will be eligible to verify their profile via CLEAR.

Partners
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What are the special rates for Alaska Air Mileage Plan members?

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MVP, MVP Gold, MVP Gold 75k and MVP Gold 100k members will receive 1,500 miles for enrolling in CLEAR+ for the first time at the $199 rate, and 1,250 miles for renewing/reinstating their CLEAR+ accounts at the $199 rate.

Partners
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I don’t see a ‘Verify with CLEAR’ button on my LinkedIn profile yet—what do I do?

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If you don’t immediately see the option to verify your profile, try updating the LinkedIn app on your phone or check back in a few days.

Partners
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Will I need hardware and Ambassadors?

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CLEAR1 takes on the identity proofing digitally; eliminating the need for in-person reviews, hardware, and Ambassadors. To learn more, head to identity.clearme.com.

CLEAR1
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I'm an existing CLEAR+ Member. How can I link my frequent flyer number to receive preferred pricing?

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Delta SkyMiles®: Click here to add your Delta SkyMiles® number to your existing Membership.

United MileagePlus®: Click here to add your United MileagePlus® number to your existing Membership.

Once linked, your pricing will change for your upcoming renewal rate. If your CLEAR+ account was created or renewed within the last 60 days, you'll receive a refund for the difference of what you paid. Refunds normally take 3–5 business days.

Partners
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How long does it take for end users to enroll or onboard?

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With a partnership experience that’s designed to balance speed and security, CLEAR verifies your customers in real-time. With a few simple steps such as snapping a selfie or scanning their government-issued ID, your customers are verified in a matter of seconds. To learn more, head to identity.clearme.com.

CLEAR1
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Does CLEAR sell my information?

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You are you, and your personal information is yours. It is our policy to not sell your biometric or personal sensitive data.

Privacy & Trust
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How is CLEAR+ different from TSA PreCheck® or Global Entry?

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CLEAR+, TSA PreCheck® and Global Entry are all separate services that help expedite different parts of the travel experience. At airports, CLEAR+ speeds Members through the travel document check process on departing flights. CLEAR Members also enjoy an expedited screening process at sports stadiums and other partner services where CLEAR is used to confirm identity.

TSA PreCheck® is a U.S. government program that identifies travelers deemed low-risk by the Transportation Security Administration (TSA). Once approved to participate in the program, it allows travelers to pass through expedited security screening at U.S. airports nationwide with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. This allows travelers to enjoy a more convenient and efficient experience at airport security.

Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports. Many of our Members enjoy CLEAR+ along with these other services, but CLEAR+ Members do not need TSA PreCheck® or Global Entry to enjoy the benefits of CLEAR.

TSA PreCheck® through CLEAR
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clear+ account self service

Starting May 7, 2025, you must bring a REAL ID-compliant document to fly. Upload your passport to the CLEAR App today to be REAL ID ready.