You can use CLEAR ID at select TSA checkpoints nationwide and keep your physical ID in your bag.

Yes, CLEAR ID is free and easy to use. All you need is the CLEAR App and your passport.

CLEAR ID is your free digital ID that you can use at TSA checkpoints nationwide. You should always have a REAL ID-compliant document with you when you fly, but with CLEAR ID, it stays in your bag. CLEAR+ is our paid airport Membership that lets you speed through airport security. With CLEAR+, you’ll get access to our dedicated Lanes nationwide where our friendly Ambassadors will help you verify You Are YOU at a CLEAR Pod.

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As a CLEAR+ Member, you can continue verifying your identity using our face-first technology in CLEAR+ Lanes. At airports that don’t have CLEAR+, you can use CLEAR ID as your digital ID, so your physical ID can stay in your bag.

TSA Privacy Act Notice

Should you choose to participate, CLEAR, a Registered Traveler provider, will provide your data to TSA every time you travel using CLEAR at the airport. If participating in CLEAR eGates, CLEAR will automatically provide TSA with your CLEAR eGate photo, ID photo used to enroll, and identity information, as well as certain information from your boarding pass. If participating in RT CAT Transmission, CLEAR will automatically provide TSA with your ID photo used to enroll and identity information. Your photo is deleted after verifying your identity.

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TSA will use your data for the purposes of identity verification and enhancing transportation security under the authority of the Aviation and Transportation Security Act. TSA may share information that you provide with CBP, DHS S&T, or others as necessary under the published System of Records Notice (SORN) - DHS/TSA-001 Transportation Security Enforcement Record System or DHS/TSA-019 Secure Flight Records, as applicable.

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If you choose not to participate, you will be required to present a valid identification at the airport checkpoint in order to travel.

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For more information on DHS/TSA Privacy policies or to view the Privacy Impact Assessment and SORN, please see the DHS Privacy website.

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For more information on acceptable identification at the TSA checkpoint, please visit www.tsa.gov/travel/security-screening/identification.

CLEAR is bringing eGates to U.S. airports for the first time ever—an innovative, automated technology that strengthens security and enhances the customer journey. Simply scan your boarding pass when you enter the CLEAR+ Lane and walk straight up to the eGate, where you will verify with our face-first technology. Then, go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

CLEAR eGates are currently rolling out across our nationwide network. Verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

Yes, eGates are exclusive to CLEAR+ Members. Verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

Today, minors traveling with Members cannot use eGates, but they are still able to access the CLEAR+ Lane for a frictionless experience.

Yes, using the eGate is entirely optional. CLEAR+ Members who don’t want to use the eGate can continue verifying face-first with CLEAR EnVe Pods. CLEAR+ Members who do want to use the eGate can verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

Only you provide the images and biometrics we use, and they are only used for the services you signed up for. CLEAR eGates use facial biometrics to verify You Are YOU.

Yes, using the eGate is entirely optional. CLEAR+ Members who don’t want to use the eGate can continue verifying face-first with CLEAR EnVe Pods. CLEAR+ Members who do want to use the eGate can verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium. CLEAR is always opt-in—if you don’t want to verify with your face, we can direct you to another way through airport security.

Yes! CLEAR+ Members can now verify even faster with our new eGates.

You can enroll in CLEAR+ with a passport from:

• The United States
• Andorra
• Australia
• Austria
• Belgium
• Brunei
• Canada
• Chile
• Croatia
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Japan
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Monaco
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• San Marino
• Singapore
• Slovakia
• Slovenia
• South Korea
• Spain
• Sweden
• Switzerland
• Taiwan
• The United Kingdom

All Atmos Rewards members can enroll in CLEAR+ at a discounted rate of $199/yr. 

Atmos status holders receive 1,500 miles for enrolling in CLEAR+ for the first time at the $199 rate, and 1,250 miles for renewing/reinstating their CLEAR+ accounts at the $199 rate.

If you enrolled in CLEAR+ on HawaiianMiles pricing, your pricing will continue to be honored for the remainder of your 2025 billing cycle. If you experience any issues you may contact our Member Care team at Memberservices@clearme.com.

Your verification with CLEAR may fail for one or more of the reasons below:

• The phone number you entered is a landline or VoIP number
• You entered a work phone or email instead of a personal phone or email
• You are not the owner of the mobile device you are using to verify
• You are verifying with CLEAR from an unsupported region
• Your selfie or document image is obscured, unclear, or poorly lit
• Your government ID is expired, unreadable, or not accepted for verification with CLEAR
• You exceeded the number of verification attempts
• Your information did not match trusted sources

You may still see a “Thank you for using CLEAR” message at the end of the process, even if your verification fails. This message does not indicate that your verification was successful.

If you did not receive a text message or one-time passcode (OTP), make sure you:

• Are in an area with good cellular or Wi-Fi coverage‍
• Use a mobile number (not a landline or VoIP number) that can receive SMS messages‍
• Haven't blocked short code 22395, which CLEAR uses for sending passcodes

If you still haven't received your one-time passcode, close the CLEAR verification window, restart the verification process, and try again.

If you're getting an “Unable to process verification” or “Too many OTP attempts” message, this can be because:

• You entered the wrong OTP
• Your phone number is unsupported or blocked by the OTP provider
• You've requested too many codes in a short period of time

Try any of the following:

• Wait a few minutes, restart the verification process, and try again‍
• Make sure the verifying phone number is one you have access to‍
• Do not use a landline or VoIP phone number

You must give CLEAR access to the camera on your mobile device to complete your selfie.

To give access, follow these steps:

• When prompted, select “Allow” to grant camera access in your browser
• If you accidentally denied access, open your browser settings and enable camera permissions
• Try restarting the session or your phone
• Make sure you're using a supported browser, such as Chrome, Safari, or Edge

CLEAR matches your selfie with your government ID photo. A failed selfie can happen when:

• Your face is not centered or too far from the camera
• The image is too dark, backlit, or blurry
• You're wearing glasses or a hat
• Your hair is covering your face
• The selfie background is busy or too bright
• The camera lens is dirty or smudged

Here are some tips for a successful selfie:

• Stand against a well-lit, neutral background
• Hold your phone at eye level
• Remove hats or glasses (unless they appear on your ID)
• Make sure your camera lens is clean
• Stay still while taking your selfie

If you receive a “Too many selfie attempts” message, close your browser window and restart by clicking the verification link again.

This error means CLEAR couldn’t confidently match your selfie to your government ID.

Try the following:

• Take your selfie again in better lighting
• Make sure your face is visible and unobstructed
• Ensure your ID photo is clear. If it’s old, faded, or damaged, use another government ID

This usually happens when the photo of your ID is blurry, cropped incorrectly, there's a glare, or the ID type is not accepted. Some partners also do not allow expired IDs. Follow these steps:

• Use a flat, dark surface behind your ID when taking the photo
• Avoid direct sunlight or reflections
• Hold your phone steady and make sure the entire ID fits in the frame
• Make sure the ID is valid and not expired

If your ID is not able to be captured, consider using a different ID.

CLEAR supports government-issued photo IDs from most countries, including:

• Passports
• Driver’s licenses
• National identity cards
• Residence permits (for foreign nationals or visa holders)

To be accepted for verification, your ID must:

• Be valid and not expired‍
• Have the name and photo clearly visible
• Be officially issued by a recognized government authority

CLEAR supports IDs from over 190 countries and territories, including the U.S., Canada, Mexico, the U.K., and the European Union, as well as many regions in Asia, South America, Africa, and Oceania.

If your document type isn’t accepted or fails repeatedly, try using a passport, which has the highest success rate globally.

This message appears when the camera couldn't detect a government ID in your photo.

Try again by:

• Placing your ID on a solid, dark surface
• Ensuring the ID is fully visible in the frame
• Avoiding glare or reflections
• Holding your phone steady