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What is NextGen Identity+ and how does it work?

CLEAR+ Membership
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CLEAR’s NextGen Identity+ is the highest fidelity digital identity, unlocking physical and digital experiences for our Members in the airport and beyond. We are excited about the even more predictable, frictionless experience that NextGen Identity+ will unlock for our Members and the enhanced security it provides.

What is CLEAR Mobile?

CLEAR Mobile
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CLEAR Mobile delivers predictable airport security for travelers by accessing a dedicated lane at airport security, simply by showing a QR code. Free to CLEAR+ Members, the CLEAR Mobile Lanes are available to all travelers by purchasing a day pass—valid for 24 hours.

How do I use the CLEAR Mobile Lane?

CLEAR Mobile
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Using CLEAR Mobile is easy: Simply show your QR code for a more predictable way through airport security. CLEAR+ Members enjoy unlimited access to the new CLEAR Mobile Lanes by downloading the CLEAR App and showing their QR code at the entrance—at no additional cost. If you're not a CLEAR+ Member, you can purchase a one-time pass issued via email. Make sure to have your QR code ready to scan when you arrive at the airport.

Is CLEAR Mobile the same as CLEAR+?

CLEAR Mobile
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CLEAR Mobile is a different experience than CLEAR+. It delivers the same quick access that CLEAR is known for, but instead requires a QR code for access. CLEAR+ Members can get their QR code for free on the CLEAR App, while non CLEAR+ Members can purchase a one-time pass. Importantly, CLEAR Mobile does not verify your identity so have your ID and boarding pass handy.

Where are the new CLEAR Mobile Lanes located?

CLEAR Mobile
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For information on where to find CLEAR Mobile Lanes, follow the link here.

Is CLEAR Mobile free?

CLEAR Mobile
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The CLEAR Mobile Lane is free for CLEAR+ Members. For non CLEAR+ Members, a QR is available for purchase—valid for 24 hours.

Can I use CLEAR Lane if I have TSA PreCheck®?

CLEAR Mobile
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Access to TSA PreCheck® from CLEAR Mobile Lanes varies by airport. Please visit the location page to determine if TSA PreCheck® is available.

Do I have to arrive at a specific time to use the CLEAR Mobile Lane?

CLEAR Mobile
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No specific arrival time needed—a purchased pass gives travelers access to the CLEAR Mobile Lane on a specific date. CLEAR+ Members get on-demand access by simply showing their QR code in the CLEAR App.

Can I make a group reservation?

CLEAR Mobile
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Travelers can add up to 9 passes. Children under 18 can join you in the CLEAR Mobile Lane for free. Anyone older than 18 must have a CLEAR+ Membership or purchase a pass.

What information is required to purchase a pass?

CLEAR Mobile
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You will provide your first and last name, email address, and credit card information to purchase a pass.

If I didn’t reserve in advance, can I still use CLEAR Mobile?

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Yes! You can make a reservation day-of to access the CLEAR Mobile Lane. Visit our booking site and select today’s date for access. Existing CLEAR+ Members do not need to make a reservation—simply download the CLEAR App and show their QR code on the top right corner to access.

Is the feedback survey required?

CLEAR+ Membership
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We love feedback, and survey responses are important for us to understand what’s working with this service and how we could improve. If you do not submit feedback, we may remove eligibility for future CLEAR Concierge bookings.

What are CLEAR Perks?

CLEAR Perks
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CLEAR Perks is a set of benefits exclusive to CLEAR+ Members
that help you win the day of travel. We have curated a suite of offers from partners that help through every step of the journey.

Who is eligible to use CLEAR Perks?

CLEAR Perks
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All CLEAR+ Members have access to CLEAR Perks. Not a CLEAR+
Member? Enroll today.

How do I get connected to CLEAR Scout?

CLEAR Scout
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What if my item is not found?

CLEAR Scout
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Our dedicated CLEAR Ambassadors will work tirelessly to help search for your item and keep you up-to-date by text or phone call. 
While we cannot guarantee that your item will still be there, we will do everything we can to find it and return it to you—including searching where you last saw it, retracing your steps, and checking airport lost-and-found.

How do I log in to clearme.com?

CLEAR+ Membership
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To log into my.clearme.com, use the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account.

How do I use the CLEAR app?

CLEAR App
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Sign in using the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account. Use the CLEAR App to track your flights and know exactly when to leave for the airport, find CLEAR locations near you, get access to CLEAR Lanes for expedited entry at stadiums and arenas, and create a CLEAR ID to use as your digital ID at TSA checkpoints nationwide.

How does CLEAR+ interact with TSA’s identity verification equipment (CAT)?

CLEAR+ Membership
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Where TSA’s Credential Authentication Technology (CAT2) is available, CLEAR will ask for consent before digitally providing information from your ID to TSA when you go through the Lane, ensuring a secure and seamless verification. Learn more about CAT2 here.

How do I reactivate my CLEAR+ Membership?

CLEAR+ Membership
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Reactivate your CLEAR+ Membership in these simple steps:

  • Go to my.clearme.com
  • Log in to your account
  • Click "Upgrade”
  • Continue through the checkout and agree to the terms and conditions
  • You’re all set! You can now use CLEAR+ the next time you travel.

Can I opt out of using the EnVe Pod?

CLEAR+ Membership
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To use the CLEAR+ Lane, you will need to verify with your face. CLEAR is always opt-in—if you don’t want to verify with your face, we can direct you to another way through airport security.

Interested in becoming a CLEAR Perks Partner?

CLEAR Perks
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Please let us know here.

Have an idea for a new Perks partner?

CLEAR Perks
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Please let us know here.

What is CLEAR ID?

CLEAR ID
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CLEAR ID is a free digital ID that you can use at TSA checkpoints nationwide. By uploading your passport in the CLEAR App, you can create your CLEAR ID in seconds without having to leave your home. You should always have a REAL ID-compliant document with you when you fly, but with CLEAR ID, it stays in your bag.

How do I get a CLEAR ID?

CLEAR ID
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CLEAR ID is free and takes seconds to make—all you need is the CLEAR App and your passport. Simply download the CLEAR App, go to the ‘Vault’ tab, and add your passport. Then, use your CLEAR ID as your digital ID at TSA checkpoints nationwide.

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