If you're stuck on a loading or frozen screen when verifying with CLEAR, try the following:

• Close the browser tab and clear your cache
• Reopen the verification link and try again
• Try a different browser, such as Chrome, Safari, or Edge

Verifying with CLEAR requires a modern smartphone with a working front-facing camera and updated software. Any of the following will work:

• iPhone: iOS 18.4 or higher
• Android: Android 15 or higher
• Browsers: Chrome 135+, Safari 18.4+, or Edge 134+

If your phone is unable to update to these versions, contact the partner’s support team for alternative verification options.

Always use your personal phone number and personal email address when verifying with CLEAR. Using a work phone or work email may result in a failed verification.

This message means that you have an existing CLEAR account, but it is associated with a different phone number or email address. This can happen because:

• You used a different phone number or email address when you previously enrolled in or verified with CLEAR
• You recently changed your phone number, and it’s still linked to an older CLEAR account

Here's how to fix it:

• Make sure you entered the same phone number and email address you originally used with CLEAR‍
• Reach out to CLEAR Member Care by calling 855-CLEARME to update your phone number or email address, or to request an account reset

This message can mean:

• The document you scanned has already been used for a verification associated with a different phone number or email address
• You previously enrolled in or verified with CLEAR, but entered a different phone number or email address

You can fix this by scanning a different document during verification or reaching out to CLEAR Member Care to resolve the issue.

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TSA PreCheck^® enrollment provided by CLEAR makes it easy to sign up for the TSA PreCheck^® Application Program. Get started online by selecting your plan and following instructions. Complete your enrollment at the nearest participating CLEAR location. No appointment necessary!

A REAL ID is a federally compliant form of identification that’s required for domestic flights starting on May 7, 2025.

My Health Record NY is a secure online service for anyone who has received care in New York State. You can find your information in My Health Record NY if your provider shares data with Healthix (the New York City/Long Island Health Information Exchange) or Hixny (the HEI serving the greater Capital Region).

Our new EnVe Pods verify your face, instead of your eyes or fingers, for an even faster verification. We will be introducing our EnVe Pods across our nationwide network through 2025.

Beginning May 7, 2025, every air traveler 18 years and older will need a REAL ID-compliant driver’s license, Enhanced Driver’s License, or another acceptable form of ID to fly within the U.S.

Yes, My Health Record NY is a free service provided by Healthix and Hixny.

CLEAR Concierge is offered for an additional charge. Please refer to the booking page for more details.

Our EnVe Pods and eGates have a high-resolution, wide-angle camera that verifies You Are YOU with face-first technology.

This service is available regardless of whether you have TSA PreCheck^® or standard screening on your boarding pass. If travelers in your group have different types of screening, our Ambassador will share the best options to keep everyone moving.

Our EnVe Pods are live in all CLEAR+ Lanes across our nationwide network. 

We’re always expanding to new terminals and airports. To view our locations and hours of operations, click here or find us with a tap in the free CLEAR App.

Most TSA PreCheck^® applicants receive their KTN in 3-5 days, though some applications can take up to 60 days. TSA PreCheck^® applicants will receive notice of their approval status and KTN by email or phone. You can also check your status on our website at tsaprecheckbyclear.tsa.dhs.gov or contact customer support via phone (1-888-831-9070) or email (CLEARCustomerSupport@tsa.dhs.gov). Be sure to add your KTN in the appropriate field when booking your airline reservations.

Your Ambassador will coordinate a meeting point with you before you arrive at the airport via text message. They’ll try to meet you where you’ll be arriving to help you along the fastest way through the airport.

Separate applications are required; however, you can complete both at participating CLEAR locations. When you sign up for CLEAR+, you have the option to bundle TSA PreCheck^® enrollment with your CLEAR+ Membership to receive a pricing incentive and experience the best of both worlds.

Yes! CLEAR+ Members can now verify 5x faster with our new EnVe Pods.

No, enrolling in one program does not grant automatic membership in the other.

CLEAR uses face-first technology for faster verification. CLEAR+ Members can now verify 5x faster with our EnVe Pods and even faster with our new eGates that bring you directly bag screening

Yes! Regardless of your original enrollment provider, most people can renew their TSA PreCheck^® membership online through CLEAR. Simply select ‘Renew’ on the plan selection page. You will need to enter your biographic data or your KTN from your current membership to begin the renewal process online at tsaprecheckbyclear.tsa.dhs.gov. Please note that if you submit multiple TSA PreCheck^® renewal applications, it could cause a significant delay in processing your application. Refunds will not be disbursed when multiple applications have been submitted.

All airlines and flights are eligible for CLEAR Concierge. Just let us know which airline you're flying, and we’ll take care of the rest!

Our new EnVe Pods are face-first. While we introduce our EnVe Pods at select airports, we might still have our original CLEAR Pods available to verify you are you with your eyes or fingers.

Your TSA PreCheck^® KTN is valid for 5 years. If your TSA PreCheck® membership is approaching expiration, you can renew here.