Your Stress-Free Airport Experience

Concierge Powered by CLEAR is available to all travelers flying through Miami International Airport. The maximum party size for Departure Service is 5 people, including kids. The maximum party size for Arrival Service is 8 people, including kids.

No, you do not need to be a CLEAR+ Member to book Concierge Powered by CLEAR at Miami International Airport. Concierge Powered by CLEAR is available to all travelers flying through MIA.

Concierge Powered by CLEAR is offered for an additional fee. Departure Service starts at $99 and Arrival Service is $199.

You can view and manage your scheduled appointments by logging into your account. Please visit this page and click “Log in” at the top right corner. To change an existing Concierge Powered by CLEAR booking, select the appointment and click “Edit Reservation”. You can edit your appointment up to 30 minutes prior to your scheduled time. To cancel, select the appointment and click “Cancel Reservation”. You can cancel your appointment up to 24 hours prior to your scheduled time.

You will be refunded for appointments canceled up to 24 hours prior to your appointment time, and it will be issued back to the original form of payment within 7-10 business days. Appointments canceled within 24 hours of the appointment time will not be refunded. You can change your appointment up to 30 minutes prior to your scheduled time.

The Concierge Powered by CLEAR booking flow shows all available appointments. If you don’t see the time slot you’re looking for, then that time is either fully booked or outside of our operating hours. We regularly add more appointments to the calendar, so please try checking again later.

When you book Departure Service for Concierge Powered by CLEAR, you can add on Gate Service for your Concierge to bring you from security to your gate or lounge. Your Concierge will help you with your bags and provide dining recommendations along the way.

For Concierge Powered by CLEAR Departure Service, your Concierge will meet you when you get to the airport for your flight, help you with bags and check-in, and bring you straight through security and to your gate or lounge. For Arrival Service, your Concierge will meet you when you arrive at your gate and bring you to your connecting flight or ground transportation. To ensure you have the best service, your Concierge will track your flight status in case of early arrivals or delays. If your flight is delayed beyond Concierge Powered by CLEAR operating hours, we will notify you immediately, cancel your appointment, and issue you a full refund.

Unfortunately, this is not supported right now. If you’d like to add Gate Service, please cancel your original appointment and book Departure Service with the Gate Service add-on.

Concierge Powered by CLEAR is available regardless of whether you have TSA PreCheck® or standard screening on your boarding pass. If travelers in your group have different types of screening, our Concierge will share the best options to keep everyone moving.

Concierge Powered by CLEAR Departure Service is available for all airlines and flights departing from Miami International Airport. Concierge Powered by CLEAR Arrival Service is available for domestic flights and international flights arriving from preclearance airports.

For Concierge Powered by CLEAR Departure Service, your Ambassador will reach out via text to coordinate a meeting point with you before you arrive. For Concierge Powered by CLEAR Arrival Service, your Ambassador will meet you when you arrive at your gate.

You can respond to the text message that you previously received to find your Concierge at Miami International Airport for your appointment.

In the event you were unable to connect with your Concierge for either Departure or Arrival Service, our Member Care team will review your appointment and help resolve the issue according to our refund policy.

You can reach our team at clearconcierge@clearme.com.

Yes, you can book Concierge Powered by CLEAR from outside the U.S., excluding the following countries: Afghanistan, Burundi, Belarus, Democratic Republic of the Congo, Central African Republic, Côte d’Ivoire, China, Cuba, Eritrea, Iraq, Iran, North Korea, Libya, Mali, Myanmar, Nicaragua, Russia, Pakistan, Sudan, Somalia, South Sudan, Syria, Ukraine, Venezuela, Yemen.

Yes, your Concierge will help you with checked bags. For Concierge Powered by CLEAR Departure Service, we’ll meet you when you get to the airport for your departing flight, help you with your bags, and take you to the correct airline baggage counter. For Arrival Service, we’ll meet you at your gate, help you with your bags, and take you to baggage claim then to ground transportation or your connecting flight.

If you need a wheelchair for a departing flight, please request assistance through your airline and meet the attendant at their check-in or special services counter. Airline or airport staff must provide wheelchair transport, as Concierge Ambassadors aren't permitted to push wheelchairs—but we're happy to help with bags and provide the fastest way through the airport once you're checked in or when your flight arrives.

Yes, a Concierge will meet you when you arrive at your gate when you book Concierge Powered by CLEAR Arrival Service at Miami International Airport for domestic flights and international flights arriving from preclearance airports.

Appointments can be modified up to 30 minutes prior to your scheduled time. If your preferred time isn’t available, we will do our best to accommodate, but we unfortunately cannot make any guarantees. We understand that plans might change, but we cannot guarantee that we will be able to accommodate your Concierge Powered by CLEAR appointment if you arrive more than 15 minutes before or after your scheduled time. For Arrival Service, your Concierge will track your flight status in case of early arrivals or delays. If your flight is delayed beyond Concierge Powered by CLEAR operating hours, we will notify you immediately, cancel your appointment, and issue you a full refund.

We understand that plans might change beyond your control. If your flight is canceled and you’re no longer traveling, simply send an email with the details to clearconcierge@clearme.com and we’ll make sure you’re taken care of. If you need to adjust your booking within 12 hours because of a flight disruption, please contact clearconcierge@clearme.com and we will help you reschedule. For Arrival Service, your Concierge will track your flight status in case of early arrivals or delays. If your flight is delayed beyond Concierge Powered by CLEAR operating hours, we will notify you immediately, cancel your appointment, and issue you a full refund.

You can book Concierge Powered by CLEAR online before your trip. Enter your flight details and select the Concierge service you’d like to book. Then, add your contact information and complete payment. Once booked, you will receive a confirmation email and your Concierge will reach out via text to confirm details for a seamless experience.