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Do CLEAR1 end users have to pay?

CLEAR1
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The free CLEAR platform enables anyone to frictionlessly confirm their identity and credentials to make everyday experiences safer and easier—transforming the way people live, work, and travel. To learn more, head to identity.clearme.com.

How is my data used to ‘Verify with CLEAR’ on LinkedIn?

Partners
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CLEAR will share only the data you consent to share with LinkedIn, in accordance with our privacy policy. CLEAR will maintain this information within your CLEAR account, but the information itself will not be visible on your LinkedIn profile.

What should I do if I'm having trouble with my verification?

Privacy & Trust
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Contact CLEAR Member Care. We can troubleshoot and set up your account so you can submit new images of your biometrics if needed.

What is your refund policy for CLEAR+ Membership?

CLEAR+ Membership
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CLEAR+ Members can downgrade their Membership at any time. If you cancel within the first fourteen (14) days of the date you were charged for your current CLEAR+ Membership, you will receive a full refund for that term but will no longer be permitted to use our airport Lanes as of the date of your cancellation.  If you cancel your CLEAR+ Membership more than fourteen (14) days from the date on which you were charged, your account will be scheduled not to renew upon the expiration of the then-current term of your CLEAR+ Membership. CLEAR+ Members on a trial will not be charged as long as they cancel before the last day of their trial.

How do I update my account information to keep using CLEAR+?

CLEAR+ Membership
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Billing

1. Log in to my.clearme.com.
2. Select 'Membership' from the lefthand menu.
3. Select ‘Payment Information’

Family Plan

1. Log in to my.clearme.com.
2. Select 'Family & Friends' from the lefthand menu.
3. Add or edit family members and friends as needed

Email or Phone Number

1. Open the CLEAR App
2. Tap ‘Profile’
3. Tap ‘Basic Info’
4. Tap the pencil icon next to ‘Email’ or ‘Phone’ to edit
5. Follow the instructions to verify your identity and confirm the update. 

If you’re unable to complete the update within the CLEAR App, please contact Member Care.

Name or ID

Visit a CLEAR airport location and a CLEAR Ambassador will be happy to assist.
Bring a valid, unexpired, non-amended photo ID (REAL ID-compliant driver's license, state-issued ID, or a passport from the U.S., Andorra, Australia, Austria, Belgium, Brunei, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, The United Kingdom).

Linking Partner Accounts
• Delta SkyMiles®: Click here to add your Delta SkyMiles® number to your existing Membership.
• United MileagePlus®: Click here to add your United MileagePlus® number to your existing Membership.
• Atmos Rewards by Alaska Airlines and Hawaiian Airlines: Click here to add your Atmos Reward number to your existing Membership.

Do you have to be an airport member to use a platform solution?

CLEAR1
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You do not need to be a CLEAR+ Member to access the CLEAR network. Users simply follow a few simple steps to verify their identity with CLEAR. To learn more, head to identity.clearme.com.

Who can become a CLEAR+ Member?

CLEAR+ Membership
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Individuals 18 years of age and older can enroll in CLEAR+. To enroll, you must have one of the following forms of ID:

  • U.S. driver's license (must be REAL ID-compliant)
  • State issued ID (must be REAL ID-compliant)
  • Passport from the U.S., Andorra, Australia, Austria, Belgium, Brunei, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, The United Kingdom

All forms of identification must be valid, unexpired, not amended, and have a photo.

Kids 17 and under can join you in the CLEAR+ Lane for free—no enrollment needed.

CLEAR+ Members save 4 hours per year on average. Join CLEAR+ today!

What are the different ways the CLEAR platform can be integrated?

CLEAR1
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With multiple identity proofing and integration solutions, choose between CLEAR Mobile Web, iOS, and Android SDK to easily integrate CLEAR’s technology within your existing digital and physical experiences. To learn more, head to identity.clearme.com.

Can my friends or family use the CLEAR+ Lane with me?

CLEAR+ Membership
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Yes! Kids 17 and under can always join you for free—no Membership needed. Add your friends or family members simply by logging in to your account and add up to 3 adults for $125 each.

CLEAR+ Members save 4 hours per year on average. Join CLEAR+ today!

¿Necesita ayuda?

CLEAR1
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Comuníquese con CLEAR Member Care enviando un correo electrónico aquí.

Besoin de soutien?

CLEAR1
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Veuillez contacter notre service client en envoyant un e-mail à ici.

How long does it take to enroll in CLEAR+ at the airport?

CLEAR+ Membership
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Enrolling in CLEAR+ at the airport only take a few minutes. An Ambassador will scan your ID and take your photo to complete enrollment. You can then access CLEAR+ Lanes when you travel.

CLEAR+ Members save 4 hours per year on average. Join CLEAR+ today!

What is NextGen Identity+ and how does it work?

CLEAR+ Membership
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CLEAR’s NextGen Identity+ is the highest fidelity digital identity, unlocking physical and digital experiences for our Members in the airport and beyond. We are excited about the even more predictable, frictionless experience that NextGen Identity+ will unlock for our Members and the enhanced security it provides.

What is CLEAR Mobile?

CLEAR Mobile
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CLEAR Mobile delivers predictable airport security for travelers by accessing a dedicated lane at airport security, simply by showing a QR code. Free to CLEAR+ Members, the CLEAR Mobile Lanes are available to all travelers by purchasing a day pass—valid for 24 hours.

How do I use the CLEAR Mobile Lane?

CLEAR Mobile
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Using CLEAR Mobile is easy: Simply show your QR code for a more predictable way through airport security. CLEAR+ Members enjoy unlimited access to the new CLEAR Mobile Lanes by downloading the CLEAR App and showing their QR code at the entrance—at no additional cost. If you're not a CLEAR+ Member, you can purchase a one-time pass issued via email. Make sure to have your QR code ready to scan when you arrive at the airport.

Is CLEAR Mobile the same as CLEAR+?

CLEAR Mobile
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CLEAR Mobile is a different experience than CLEAR+. It delivers the same quick access that CLEAR is known for, but instead requires a QR code for access. CLEAR+ Members can get their QR code for free on the CLEAR App, while non CLEAR+ Members can purchase a one-time pass. Importantly, CLEAR Mobile does not verify your identity so have your ID and boarding pass handy.

Where are the new CLEAR Mobile Lanes located?

CLEAR Mobile
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For information on where to find CLEAR Mobile Lanes, follow the link here.

Is CLEAR Mobile free?

CLEAR Mobile
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The CLEAR Mobile Lane is free for CLEAR+ Members. For non CLEAR+ Members, a QR is available for purchase—valid for 24 hours.

Can I use CLEAR Lane if I have TSA PreCheck®?

CLEAR Mobile
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Access to TSA PreCheck® from CLEAR Mobile Lanes varies by airport. Please visit the location page to determine if TSA PreCheck® is available.

Do I have to arrive at a specific time to use the CLEAR Mobile Lane?

CLEAR Mobile
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No specific arrival time needed—a purchased pass gives travelers access to the CLEAR Mobile Lane on a specific date. CLEAR+ Members get on-demand access by simply showing their QR code in the CLEAR App.

Can I make a group reservation?

CLEAR Mobile
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Travelers can add up to 9 passes. Children under 18 can join you in the CLEAR Mobile Lane for free. Anyone older than 18 must have a CLEAR+ Membership or purchase a pass.

What information is required to purchase a pass?

CLEAR Mobile
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You will provide your first and last name, email address, and credit card information to purchase a pass.

If I didn’t reserve in advance, can I still use CLEAR Mobile?

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Yes! You can make a reservation day-of to access the CLEAR Mobile Lane. Visit our booking site and select today’s date for access. Existing CLEAR+ Members do not need to make a reservation—simply download the CLEAR App and show their QR code on the top right corner to access.

Is the feedback survey required?

CLEAR+ Membership
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We love feedback, and survey responses are important for us to understand what’s working with this service and how we could improve. If you do not submit feedback, we may remove eligibility for future CLEAR Concierge bookings.

What are CLEAR Perks?

CLEAR Perks
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CLEAR Perks is a set of benefits exclusive to CLEAR+ Members
that help you win the day of travel. We have curated a suite of offers from partners that help through every step of the journey.

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